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“Excellent hotel made exceptional by the staff”

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Sunrise Premium Resort Hoi An
Ranked #64 of 158 Hotels in Hoi An
Reviewed 9 June 2014

We have just returned home after staying 14 nights in the Sunrise resort for our 30th wedding anniversary. We've stayed in a number of really nice hotels and this one is right up there as one of the best. The grounds were beautifully maintained and are a credit to the staff responsible for their upkeep.

From our arrival to the day we left we felt like we were in paradise. The staff we encountered were exceptional, especially Ruby in reception who gave us a fantastic introduction to the hotel and was extremely attentive throughout our stay, constantly checking that we were happy and Linh in the restaurant who was charming and took a genuine interest each morning in what we were doing during our holiday. Thank you ladies for making our holiday very special. :). We also had great service from concierges Henry & Binh and also thought all the trainee staff were fantastic. All of the staff are a credit to the hotel.

We stayed in an Ocean View room which had fantastic views over to Cham Island. The room was a very good size with plenty of storage, free use of a safe, a fabulously comfortable bed and well appointed bathroom. Face cloths and robes are provided in the room and complimentary small bottles of water are provided daily. Air conditioning is very efficient and very welcome as the temperature was hitting 38C virtually every day we were in HoiAn. Our room was kept spotlessly clean by the very efficient housekeeping staff.

The range of food offered at breakfast was exceptional and catered for all tastes. We never tired of the choice after a fortnight. The only thing we could find fault with was the lack of side plates! Don't know if they were low on stock as sometimes they were there & next time there were none.

There is a free shuttle bus into HoiAn but the service was significantly cut back when we were there which was very disappointing, especially in the evening as they now only run at 5, 8 or 9pm. Not sure if this is a deliberate ploy to make folks stay in the hotel to dine at night. In any event we made a point of making our own travel arrangements each night. Taxis are plentiful at the hotel and it costs between 100,000 to 110,000VND into Old HoiAn. Or you could cycle at the cost of 0VND as there are lights on the bikes provided by the hotel!!

The front beach is now open but not for swimming. Although we don't spend a great deal of time lying around it was nice to have a lounger on the beach listening to the waves. Poolside was also great but could occasionally be a bit noisy with kids. Loungers were really comfy and towels are available poolside. The pools were really warm (no having to slowly lower yourself in). It was almost too warm to swim in the pool by late afternoon and we did see the staff dropping in several huge blocks of ice!

Bicycles are available free of charge & we used them several times. We cycled into HoiAn old town which was pretty easy to do. We also cycled to the coconut palms where we unexpectedly ended up going on a basket boat trip & fished for crabs. We also cycled to Tra Que Herb Village and had a fabulous lunch at the Waterwheel Restaurant. If you go there you have to try Three Friends and Bahn Xeo, absolutely delicious! Look it up on YouTube, there's a great video posted by Samuel & Audrey. If you're not sure how to get to either of these places just ask Ruby.

We were keen to try local food and ate at some fabulous restaurants at a fraction of the cost of the hotel. The restaurants across the road from the hotel are adequate but nothing special. Two tips for exceptional food at a ridiculously low price are: 1.Restaurant at the End of the World, which is not easy to find. Coming out of the hotel,turn left and follow the road for a little under a mile. You'll see a small painted sign pointing to the right. Follow this road to the T junction and turn left then keep going through the narrow street passing rows of houses. I've done a review on this great little gem. 2. Bao Han at 17 Cua Dai Street which is easy to walk or cycle to. Turn right out of the hotel and continue to the junction from Cua Dai Beach to HoiAn. It's just 100 yards or so along the road on the left. We found this restaurant (number 4 on TripAdvisor) on our 11th day and went here every night until we left. Service is the most attentive we've ever encountered and food is fantastic and oh so reasonably priced. We never paid more than £8 for the 2 of us to eat our fill and have a few drinks.

We stayed for a fortnight in HoiAn and would have quite happily stayed for another 2 weeks as there is so much to do and see in the locality.

Overall we found the Sunrise Resort exceeded all our expectations and will definitely be planning to return in the hopefully not too distant future.

Stayed: May 2014, travelled as a couple
5  Thank rush2112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunriseHoiAn, Resort Management at Sunrise Premium Resort Hoi An, responded to this reviewResponded 10 June 2014

Dear valued guest,

Thank you so much for taking time to write such an amazing and comprehensive review. We’re sure that it would be very helpful for other travelers who looking for Hoi An information in general and Sunrise Hoi An Beach resort in particular!

Thank you so much for choosing us as a destination for your wedding anniversary and we are very pleased to know that you had had wonderful moments with us. You are right, we have a credit team with great members and we are always pleased when our team makes such as positive impact on our guests’ visits. Rest assured that your stunning review has been share to hotel staffs and it has served as an encouragement for them to continuously strive to bring customers excellent services.

We’re also very much appreciated to get the constructive comments about free shuttle buses to Hoi An Town, we will consider and make some changes to try to meet all customers’ demand. Beside of that, as you had mentioned, we do provide free bicycles which is very convenient to access the town at any time.

We would love another opportunity to serve you and provide a memorable experience we want for all of our guests. Thank you again for reviewing us on TripAdvisor with lost of praises and look forward for your return soon.

Best Regards,

Resort Management

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1,873 - 1,879 of 3,026 reviews

Reviewed 9 June 2014

Just returned from staying six nights at the SUNRISE. Stayed in a ocean view suite. The best accomodation I have ever stayed in. The staff the service, spa and the food were sensational. The free shuttle bus and bicycle service just added to the experience.
Thankyou SUNRISE for giving me a perfect relaxing holiday.

Room Tip: Stayed in an Ocean View Suite the view was incredible.
  • Stayed: June 2014, travelled as a couple
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3  Thank JOHNROY59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunriseHoiAn, Resort Management at Sunrise Premium Resort Hoi An, responded to this reviewResponded 10 June 2014

Dear valued guests,

“Paradise” is an amazing description about Sunrise! Thank you very much for the stunning review, and we are very glad to know that you had been given the great welcome by hotel staff and hotel services have met your expectations. It’s such a delight for showing your praise for the best of accommodation you had stayed, and we would love to stay in touch through social network, stay connected! Look forward for your return soon!

Resort Management

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Reviewed 8 June 2014

My husband & I stayed for 6 nights in a Suite as I upgraded our deal from 3oth May to 5th Junel, Thanks to Hieu for making our holiday truly enjoyable. All of the staff are so friendly & genuinely interested in making conversation. Especially Crihn (I think pronounced Chin) in restaurant, the staff in the Lobby bar especially happy hour, Vy & Minh in Spa & all of the other staff. The food is exceptional, everything you could possibly want from breakfast buffet, & a great range of meals to cater to every taste. Make sure you get meals included at least breakfast & dinner as could work out a bit expensive otherwise, was great value as 3 course meals included. Yes the pool is a bit warm as it is summer & outside pool as outside temperature's are ranging from 35-45 degrees celsius at the moment. But you can swim in the ocean & it is beautiful & clean & refreshing. Also free Internet was fantastic. Mrs Hong's laundry across the road does a fantastic job also sells cheap beer. Be wary of going to Marble Mountain if you are not fit & able as a lot of stairs straight up. There is a lift but only takes you half way. Still a lot of stairs. Worth the visit though as well as My son temples. Thank you Sunrise Beach Resort you made our holiday one we will never forget.

Room Tip: Suites are beautiful & spacious. Villas are overlooking beach with own pool if budget permits Ch...
  • Stayed: June 2014, travelled as a couple
    • Value
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1  Thank Jenny B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunriseHoiAn, Resort Management at Sunrise Premium Resort Hoi An, responded to this reviewResponded 10 June 2014

Dear valued guest,

We are extremely happy to know that you and your husband have had a wonderful break at Sunrise Hoi An Beach Resort. We would like to thank you for taking your time to share your amazing experiences.

Our staffs are thrilled to read their names in your lovely review and glad to know you did enjoyed the well appointed accommodations, amenities and services what make us a top choice among other resorts in Hoi An.

We know this first visit will certainly not be your last one and look forward to your return in the near future (probably end of summers so that you can enjoy both our swimming pools and the private beach!)

Best Regards,

Resort Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2014

This is a great resort! The facilities are superb, but what makes this resort so good is its staff. They were welcoming and nothing was ever an issue. The resort is 10 minutes from the ancient town (where all the shops, cafes & restaurants are located), with the hotel providing a free shuttle bus (a cab is no more than $5 AUD). We booked the 'Deluxe Ocean View Room' which was amazing. Free Wi-Fi throughout the resort allowed me to listen to the football by the pool. Too good!

The breakfast buffet is phenomenal, great way to start the day before either hitting the pool or venturing into town. The sports bar has a daily Happy Hour (which was put to good use.... 8 Caipiroska's for $24AUD!). The resort day spa was fantastic and well worth booking a treatment......or two.

Put simply, if you're thinking of going to Hoi An, you must stay at Sunrise. I can't wait to go back!

Room Tip: Go the Deluxe Ocen View Room, or if you can afford it, go the private villa with it's own privat...
  • Stayed: June 2014, travelled as a couple
    • Value
    • Sleep Quality
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3  Thank Berkan_76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunriseHoiAn, Resort Management at Sunrise Premium Resort Hoi An, responded to this reviewResponded 10 June 2014

Dear value guest,

There is nothing more meaningful than getting your amazing 5-star review. It’s such an utmost reward for the entire of team and hotel management to continuously become one of the finest resorts in Hoi An.

We’re extremely happy to know that you had had a wonderful stay and enjoyed every hotel services, from the room, or convenient internet access to the restaurants, food and the Body Work Spa. We are trying our best everyday to ensure that each guest is given a warm welcome and top notch services, and it’s so proud that we did just that. Our leadership will be nothing without the support of every hotel staff, and we are so lucky to have a team of individuals who take a great pride in all what they do.

Thank you for taking the time to write and share your impressions of Sunrise Hoi An and we are looking for a chance to bring you back to Hoi An soon!

Resort Management

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Reviewed 8 June 2014

Room and service was excellent. Breakfast was average as I like chopped fresh fruit and dried fruit on my cereal but this was not available. The pool is quite warm and not refreshing to swim in but that is difficult given the high June temperatures. A very clean and relaxing place to stay. We do not use Facebook so don't go there.

Room Tip: Make sure room is air conditioned.
  • Stayed: June 2014, travelled as a couple
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    • Cleanliness
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Thank Raymond W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunriseHoiAn, Resort Management at Sunrise Premium Resort Hoi An, responded to this reviewResponded 10 June 2014

Dear value guests,

Thank you very much for your recent stay at our hotel in such a grilling season. We’re extremely pleased to hear that you had had a great stay as well as very much enjoyed the rooms and hotel services. Your constructive comments about the breakfast are highly appreciated, and thank you for bringing this to our attention.

We do hope that your next visit will be rated 5 stars when you can find many favorite foods in the breakfast. Our team is working very hard and diligently to meet all guests' expectations.

We know this first visit will certainly not be your last one and look forward to your return in the near future.

Resort Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2014

My partner and I have spent the last 4 nights here at the Sunrise Beach Resort and are incredibly sad that we only have one night to go! It has by far been the most luxurious and perfect resort I have ever experienced, the most friendly and helpful staff, the best food and most amazing grounds... I can't recommend this place enough, I will definitely be coming back in the future. THANK YOU Sunrise Resort!!!

  • Stayed: June 2014
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Thank Sherry_J1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunriseHoiAn, Resort Management at Sunrise Premium Resort Hoi An, responded to this reviewResponded 10 June 2014

Dear valued guest,

Thank you for taking the time to write about your experience at Sunrise Hoi An and we are incredibly happy to know that our services, our staffs have met your expectations.

It’s such an utmost reward for the entire team to hear that we are the most luxurious and perfect resort you have ever experienced, and we are looking forward to welcoming you back for another great stay. Thank you very much for recommending us so well and stay in touch!

Resort Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2014 via mobile

The free shuttle service- no one came to get us. When I saw driver for hotel he didn't have enough room in car for us so a taxi was to be paid for by hotel. Well, that took 2 hours to sort out, the assist. manager was like talking to a brick wall. Useless...free internet is non existent or very rare connection. The swimming pool is hotter than outside so not refreshing. Try the ocean. Rooms are dark and not enough lighting, like outside near the pool. Dissapointing ....

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank Chrisw2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sunrise Premium Resort Hoi An

Address: Au Co Road, Cua Dai Beach, Hoi An, Vietnam
Phone Number:
Region: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #64 of 158 Hotels in Hoi An
Price Range: £103 - £272 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sunrise Premium Resort Hoi An 5*
Number of rooms: 222
Official Description (provided by the hotel):
SUNRISE PREMIUM RESORT HOI AN - The Art of luxury Perfectly nestled alongside Cua Dai beach - one of the most beautiful beaches of the world with only 10- minutes' drive to Hoi An Ancient Town, Sunrise Hoi An Resort is one of the most luxury resort radiating the charm of Vietnam's most picturesque town. Here, experience the Art of Luxury paired with the unique cultural touches. Designed for offering tranquility but yet all the modern features a Resort has to offer, Families and Couples alike will enjoy the unique touch of Sunrise Service. Inspired to reflect Hoi An's heritage the resort is paying attention to the young guests with an exclusive Kids Club. Beauty and SPA Treatments are making Sunrise Hoi An resort a ultimate destination to unwind together with its breathtaking infinity lap pools overlooking Cham Island and has won multiple awards. Surrounded by lush garden and the center piece pool and its stunning lap pool SUNRISE PREMIUM RESORT HOI AN offers a total of 222 rooms ad luxurious appointed suites and 12 stunning Ocean Front villas. Designed by renewed and awarded UK Design Office NOOR Sunrise Hoi An Resort is capturing local style and contemporary living standards for guest rooms, suites and also Restaurants and Bars. SUNRISE PREMIUM RESORT HOI AN is not only an award winning resort however is proudly recognized to be leader in quality standards and a young and motivated team. Luxury Bathroom Amenities, luxurious beddings Sunrise offers the for its Premium Customers a private Club in which you can indulge and spoil yourself with many benefits such as an exclusive High Tea, unlimited usage of high-speed Internet, Complimentary bicycles and complimentary Minibar ... more   less 
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