This was our second stay here. Nice hotel, very friendly and courteous staff, great facilities, food, gym, pool. All good. Except when it's not. On the 2nd morning at 5.20 am some sort of electric motor, with what I suspect are shot bearings, starts up near our room. Vibrations felt through the walls and through the bed, and it's noisy. No more sleep. The noise lasts all day. I enquire at the desk twice that day. Nothing is done, and no one gets back to me. 11 pm the motor stops. Great! I get to sleep. Following morning at 5.18 am, it starts up again. Not impressed! When we get up I present at the front desk, tired and grumpy, demand another room, which they agree to immediately.
No problems with this room, and a couple of sleeps later I'm human again. My wife just resorted to ear plugs, which I don't think a 5 star room should require. I still like the place, but suggest to anyone having a problem to demand something be sorted out, or risk being ignored. I suspect there is a tendency to not worry about a polite request to look into an issue, oh, and maybe avoid room 3114. It has a built in alarm for 5.12 am.
Only other thing to mention is the shuttle bus into town. It's great, if you can get on. The hotel was busy at this time, and about half the time we were told, sorry, it's full, when we tried to book. Taxis were doing very well. So, yes there is a free shuttle bus, but good luck with that.
Still, we enjoyed our stay. Yes the food is more expensive than the restaurants, but then the atmosphere is what you pay for, and worth it at times when you feel like time out. Nice beach nearby etc.
- Official Description (provided by the hotel):
- SUNRISE PREMIUM RESORT HOI AN - The Art of luxury Perfectly nestled alongside Cua Dai beach - one of the most beautiful beaches of the world with only 10- minutes' drive to Hoi An Ancient Town, Sunrise Hoi An Resort is one of the most luxury resort radiating the charm of Vietnam's most picturesque town. Here, experience the Art of Luxury paired with the unique cultural touches. Designed for offering tranquility but yet all the modern features a Resort has to offer, Families and Couples alike will enjoy the unique touch of Sunrise Service. Inspired to reflect Hoi An's heritage the resort is paying attention to the young guests with an exclusive Kids Club. Beauty and SPA Treatments are making Sunrise Hoi An resort a ultimate destination to unwind together with its breathtaking infinity lap pools overlooking Cham Island and has won multiple awards. Surrounded by lush garden and the center piece pool and its stunning lap pool SUNRISE PREMIUM RESORT HOI AN offers a total of 222 rooms ad luxurious appointed suites and 12 stunning Ocean Front villas. Designed by renewed and awarded UK Design Office NOOR Sunrise Hoi An Resort is capturing local style and contemporary living standards for guest rooms, suites and also Restaurants and Bars. SUNRISE PREMIUM RESORT HOI AN is not only an award winning resort however is proudly recognized to be leader in quality standards and a young and motivated team. Luxury Bathroom Amenities, luxurious beddings Sunrise offers the for its Premium Customers a private Club in which you can indulge and spoil yourself with many benefits such as an exclusive High Tea, unlimited usage of high-speed Internet, Complimentary bicycles and complimentary Minibar ... more less
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