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“Definitely not a five star resort”

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Sunrise Premium Resort Hoi An
Ranked #60 of 148 Hotels in Hoi An
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Definitely not a five star resort”
Reviewed 16 August 2014

This resort is definitely not a five star, my review is based on this being a five star resort which it should be rated between a three and a four definitely not a four.
I don't normally write negative reviews but I am making a point of doing this one as the prices are way over the top for the service , food etc.
There is a local lady down the road , short bike ride from sunrise that will do a better meal at a 3rd of the price and service to go with it , bao Han restaurant 17 cua dai street.
With in the first day of staying at the hotel 3 staff had approached us trying to persuade us to buy suits etc from some connection they had ,not the standard you expect from a five star, second night ( tonight) the room service very poor left us a towel short along with shower nozzle falling off and bedside lamp nearly falling of the headboard.
I asked to take a towel from the resort to the main beach just a short bike ride up the road today ( on resorts bikes) and the reply I got was I had to pay for it, I should not be paying to use a towel when I have paid for four days at an over priced 3 and a half star resort.
I could go on but the general picture I want to get across is that if you stay here it is overpriced with no beach (which we were aware off ),service, staff , food and resort definitely does not live up to a five star resort.
I would recommend you look for somewhere further towards palm garden resort as this is surrounded by the best beaches.
I have read the rest of the reviews and do not quite understand how this resort has got the rating it has, we have stayed in quite a few other places over the last two weeks which have been five star and this has a long way to go before it gets to a five star, if I could put the other places we have stayed at which are cheaper than this and a lot better I would but trip advisor does not allow this.

Room Tip: Definitely worth staying at a hotel further towards the main beach as there is nothing gained by sta...
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  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Drewe P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunriseHoiAn, Resort Management at Sunrise Premium Resort Hoi An, responded to this review, 19 August 2014
Dear valued guests,

Thank you for taking the time to share the impression about your recent stay with us. We are truly sorry to hear about the inconveniences you have encountered during your stay with us, we will address the issues of concern with our Management team and ensure that issues you experienced are resolved immediately.

Relating the private beach, due to recent typhoons, our beautiful beach was damaged and we are trying best to restore it as soon as we can. However, when staying at Surnise Hoi An, you could enjoy the lovely side beach (about 2 minutes walk) or our infinity lap pools overlooking Cham Island which offers the best view of sunset and sunrise.

Moreover, Sunrise Hoi An Beach Resort has been blessed with many compliments for warm welcomed services from friendly staff, well equipped rooms,… therefore, we are regret that you felt the standards of service were below your expectations.

We wish that you had raised the above issues with all the managers involved and asked for an immediate explanation or solution, so that we could rectify them efficiently and allow you to enjoy the rest of your stay comfortably.

The entire team of Sunrise Hoi An sincerely hope you will give us an opportunity to showcase the full 5 star service.

Best Regards,

Resort Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
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English first
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 16 August 2014 via mobile

Every thing was just smoooooth
Breakfast is good
Rooms are good clean and like new
Servis is good reception staff are halpfull
Pools are good and hot , food is great , drinks are refreshing
Big thanks for Miss phouk loundry bussiness opposite of a resort (on a left )
Londry smells very nice. very frendly and helping

Stayed August 2014, travelled with friends
Helpful?
Thank Alexei K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunriseHoiAn, Resort Management at Sunrise Premium Resort Hoi An, responded to this review, 19 August 2014
Dear valued guests,

Thank you so much for all of your compliments and the 5 star rating. It means a lot to us and we are very pleased to know that we were able to help create some wonderful memories in Hoi An.

It is our greatest desire to keep Sunrise as the top choice resort in Hoi An, hence your wonderful review will be a great interest for our future guests.

We can’t wait to share your review with the entire team of Sunrise Hoi An and surely it will put a huge smile on their faces!

We hope that your next time in Hoi An will be absolutely at Sunrise and rest assured that the excellent services are remained!

Best Regards,
Resort Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 August 2014

Rooms are a good size. We had a lovely view. Didn't have a bath which was a very minor disappointment.

Despite some of the other reviews I thought the food was very good. It seems a lot of the Australian guests had vouchers or some kind of all inclusive package. It was a shame we didn't get asked at Reception at check in as we would have entertained the idea. I suspect we spent more money as a result of buying meals separately.

We preferred sitting by the beach pool looking at the sea. Very relaxing. I got the impression there wasn't enough sun beds at peak times. The hotel did seem reasonably full. The beach directly in front of the hotel is closed as a typhoon took most of the sand away (or something like that). Its only a two minute walk to the beach at the side of the hotel.

All in all we enjoyed our stay. Very nice hotel. Regarding the "can do better" aspects i thought the hotel was a little tired in places (side of pool cracking - but that could be sorted quite easily), the gym is above the treatment room so when you are having a massage you can hear an occasional crash when someone dumps the dumbbells on the floor also I found it odd that house keeping rang the doorbell as early as 8 am !! Lastly this isn't the hotel's fault but I should mention it. There were a couple of large groups of guests that were really loud. They thought it was acceptable to have a conversation at different ends of the pool ! That said I would still recommend this place.

Stayed August 2014, travelled as a couple
Helpful?
1 Thank Topo503
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunriseHoiAn, Resort Management at Sunrise Premium Resort Hoi An, responded to this review, 19 August 2014
Dear valued guests,

Thank you so much for staying at Sunrise Hoi An Beach Resort and taking the time to share your experience with Trip Advisor Community.

We are glad to know that you had a comfortable stay and enjoyed everything our hotel has to offer.

The entire team of Sunrise Hoi An is trying best and diligently to meet all guest's expectations, and to ensure that every guest has a memorable experience. Hence, the feedback and suggestions which you have provided brought attention to the areas. We will review these issues with our team.

We know this first visit will certainly not be your last one and look forward to your return in the near future.

Best Regards,

Resort Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 August 2014

Our first family trip abroad
Service is good and the staff is wonderful resort, cleanliness of rooms, especially my wife loved the resort the breakfast was very good
The best way to break in this resort
Overlooking the sea, drinking Vietnamese beer is lying on sunbeds.
It will also have a break in the pool or play in the sand with a child.
It is a very good idea to eat a free shuttle bus ride to the resort overlooking the foreground or a delicious meal provided by the resort overlooking the river in Hoi An Old Town restaurant in the evening.
If you are more important than recreational tourism in Vietnam, Hoi An
Will bring the best results to your resort.
And may be helpful in front of the resort, so a mini mart and a restaurant, spa

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
2 Thank 837sunnyk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunriseHoiAn, Resort Management at Sunrise Premium Resort Hoi An, responded to this review, 19 August 2014
Dear valued guests,

Thank you so much for taking the time to review us on Trip Advisor. It was fantastic to read that you had an memorable stay and enjoyed everything that Sunrise Hoi An has to offer.

We can’t wait to share your review with the entire team and surely it will put a happy smile on their faces!

We hope that your next time in Hoi An will be absolutely at Sunrise and rest assured that the excellent services are remained!

Best Regards,

Resort Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 August 2014

We stayed 6 nights at the Sunrise. We had adjoining rooms on the second floor with ocean view. The rooms were very nice and perfect for our three year old granddaughter - balcony and a huge TV. We should have requested a bath though. The shower was a bit awkward for children. Also, the fridge in the room wasn't very cold so we had to get fresh milk from the kitchen, not a problem though and delivered always with a smile. Pool areas were lovely and although sun lounges were a bit scarce, the staff were very helpful and moved them around when people left.The kids club was great and the staff obviously loved children, as we found everywhere. Massages were a highlight, but book early if you don't want to miss out. We found the food average,so if you have a package use the vouchers for lunch around the pool (OK Vietnamese food) and eat out at night in Hoi An (Cargo Club or Morning Glory). That said, the breakfast buffet was fine with lots of choice and a nicely presented variety of food. The hotel bus pick up to and from the airport is a rip off if it's not included in your package - better to get a taxi. Also the shuttle bus to Hoi An was always full, so again book early or taxis cost about $6.Overall we had a great time and enjoyed this lovely modern hotel. It was nice to stay somewhere fresh and new looking and my architect daughter loved the trendy design.Good Wifi if you need to work, but you won't want to!

Room Tip: Don't choose a room on the tennis court side.Everywhere else should be fine.
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  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
3 Thank casaesch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunriseHoiAn, Resort Management at Sunrise Premium Resort Hoi An, responded to this review, 19 August 2014
Dear valued guests,

Thank you very much for choosing Sunrise Hoi An and for taking the time to share your experience with us.
Your praises has been served as an encouragement for the entire team to strive their best to make Sunrise Hoi An as the finest resort in Hoi An. It sounds you have taken all advantages and services when you were here and we’re so glad to know that every member of your family enjoyed it.

Besides that, your remarks will be absolutely pass onto relative department to review on how we could improve.

We know this first visit will certainly not be your last one and look forward to your return in the near future.

Best Regards,

Resort Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 August 2014

I feel comfort & free in the hotel. Temperature of pool is warm so my very young kids swam in it all day long in spite of raining!! and design of pools is very impressive. Most of staff are kind without language such as english or vietnamese by eye contact. The kinds of Breakfast food is many but essential. Due to repair of front beach, I played in side beach but was satified with it.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Service
Helpful?
1 Thank jangduks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunriseHoiAn, Resort Management at Sunrise Premium Resort Hoi An, responded to this review, 19 August 2014
Dear valued guests,

Thank you so much for all of your compliments and the 5 star rating. We are very pleased to know that we were able to help create some wonderful memories in Hoi An.

It is our greatest desire to keep Sunrise as the top choice resort in Hoi An, hence your wonderful review will be a great interest for our future guests. We can’t wait to share your review with the entire team of Sunrise Hoi An and surely it will put a huge smile on their faces!

We hope that your next time in Hoi An will be absolutely at Sunrise and rest assured that the excellent services are remained!

Best Regards,

Resort Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
77 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 11 August 2014

Stayed here for 6 nights 4/8/14-10/8/14. Ruby booked us in and she was very friendly and helpful. Great facilities and very helpful staff. Nothing too much trouble. Large pool and lap pool, gym and spa. Plenty of eating areas and bars. Good for families and couples.

Room Tip: We had room 2307 which looked over main pool to the beach and Island in the distance.
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  • Stayed August 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
Thank Wilsonvic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunriseHoiAn, Resort Management at Sunrise Premium Resort Hoi An, responded to this review, 12 August 2014
Dear valued guests,

Thank you for taking the time to share your your experience at Sunrise Hoi An Beach Resort with TripAdvisor Community.

We will certainly share your review with the entire team of Sunrise Hoi An so that they can see what a positive impact they all had on your stay. It’s such an honor to have you at Sunrise and we are more than happy to know that you have enjoyed your vacation.

Once again, thank you for the praises towards our team and all services. We do hope to have a chance to welcome you again soon.

Best Regards,

Resort Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sunrise Premium Resort Hoi An

Property: Sunrise Premium Resort Hoi An
Address: Au Co Road, Cua Dai Beach, Hoi An, Vietnam
Phone Number:
Region: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #60 of 148 Hotels in Hoi An
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sunrise Premium Resort Hoi An 5*
Number of rooms: 222
Official Description (provided by the hotel):
SUNRISE PREMIUM RESORT HOI AN - The Art of luxury Perfectly nestled alongside Cua Dai beach - one of the most beautiful beaches of the world with only 10- minutes' drive to Hoi An Ancient Town, Sunrise Hoi An Resort is one of the most luxury resort radiating the charm of Vietnam's most picturesque town. Here, experience the Art of Luxury paired with the unique cultural touches. Designed for offering tranquility but yet all the modern features a Resort has to offer, Families and Couples alike will enjoy the unique touch of Sunrise Service. Inspired to reflect Hoi An's heritage the resort is paying attention to the young guests with an exclusive Kids Club. Beauty and SPA Treatments are making Sunrise Hoi An resort a ultimate destination to unwind together with its breathtaking infinity lap pools overlooking Cham Island and has won multiple awards. Surrounded by lush garden and the center piece pool and its stunning lap pool SUNRISE PREMIUM RESORT HOI AN offers a total of 222 rooms ad luxurious appointed suites and 12 stunning Ocean Front villas. Designed by renewed and awarded UK Design Office NOOR Sunrise Hoi An Resort is capturing local style and contemporary living standards for guest rooms, suites and also Restaurants and Bars. SUNRISE PREMIUM RESORT HOI AN is not only an award winning resort however is proudly recognized to be leader in quality standards and a young and motivated team. Luxury Bathroom Amenities, luxurious beddings Sunrise offers the for its Premium Customers a private Club in which you can indulge and spoil yourself with many benefits such as an exclusive High Tea, unlimited usage of high-speed Internet, Complimentary bicycles and complimentary Minibar ... more   less 
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