This resort is definitely not a five star, my review is based on this being a five star resort which it should be rated between a three and a four definitely not a four.
I don't normally write negative reviews but I am making a point of doing this one as the prices are way over the top for the service , food etc.
There is a local lady down the road , short bike ride from sunrise that will do a better meal at a 3rd of the price and service to go with it , bao Han restaurant 17 cua dai street.
With in the first day of staying at the hotel 3 staff had approached us trying to persuade us to buy suits etc from some connection they had ,not the standard you expect from a five star, second night ( tonight) the room service very poor left us a towel short along with shower nozzle falling off and bedside lamp nearly falling of the headboard.
I asked to take a towel from the resort to the main beach just a short bike ride up the road today ( on resorts bikes) and the reply I got was I had to pay for it, I should not be paying to use a towel when I have paid for four days at an over priced 3 and a half star resort.
I could go on but the general picture I want to get across is that if you stay here it is overpriced with no beach (which we were aware off ),service, staff , food and resort definitely does not live up to a five star resort.
I would recommend you look for somewhere further towards palm garden resort as this is surrounded by the best beaches.
I have read the rest of the reviews and do not quite understand how this resort has got the rating it has, we have stayed in quite a few other places over the last two weeks which have been five star and this has a long way to go before it gets to a five star, if I could put the other places we have stayed at which are cheaper than this and a lot better I would but trip advisor does not allow this.
- Official Description (provided by the hotel):
- SUNRISE PREMIUM RESORT HOI AN - The Art of luxury Perfectly nestled alongside Cua Dai beach - one of the most beautiful beaches of the world with only 10- minutes' drive to Hoi An Ancient Town, Sunrise Hoi An Resort is one of the most luxury resort radiating the charm of Vietnam's most picturesque town. Here, experience the Art of Luxury paired with the unique cultural touches. Designed for offering tranquility but yet all the modern features a Resort has to offer, Families and Couples alike will enjoy the unique touch of Sunrise Service. Inspired to reflect Hoi An's heritage the resort is paying attention to the young guests with an exclusive Kids Club. Beauty and SPA Treatments are making Sunrise Hoi An resort a ultimate destination to unwind together with its breathtaking infinity lap pools overlooking Cham Island and has won multiple awards. Surrounded by lush garden and the center piece pool and its stunning lap pool SUNRISE PREMIUM RESORT HOI AN offers a total of 222 rooms ad luxurious appointed suites and 12 stunning Ocean Front villas. Designed by renewed and awarded UK Design Office NOOR Sunrise Hoi An Resort is capturing local style and contemporary living standards for guest rooms, suites and also Restaurants and Bars. SUNRISE PREMIUM RESORT HOI AN is not only an award winning resort however is proudly recognized to be leader in quality standards and a young and motivated team. Luxury Bathroom Amenities, luxurious beddings Sunrise offers the for its Premium Customers a private Club in which you can indulge and spoil yourself with many benefits such as an exclusive High Tea, unlimited usage of high-speed Internet, Complimentary bicycles and complimentary Minibar ... more less
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