Victoria Hoi An beach resort and Spa Hotel.
Visited this hotel from 10th January 2013 for a 12 day vacation having booked with Virgin Holidays in August 2012. The booking was beset with problems prior to travel, and as the client, if I had not noticed the mistakes made, I would have spent two weeks at Ho Chi Minn airport! The details of a what was a catalogue of disasters by Virgin Holidays I will not post on here, but should any UK traveller wish to know details please feel free to pm me. The upshot of this is should you ask me would I use Virgin Holidays again, the answer is a steadfast NO at this moment in time.
Virgin holidays used Destination Asia based in Ho Chi Minn city as their booking agents and representatives, and I have to say this company's assistance although they were not personally represented in resort/hotel was acceptable. What is quite clear is that information passed by the hotel and the local agent to Virgin Holidays during the booking process and prior to travel WAS NOT relayed to the client by Virgin Holidays, and I have to say I do feel that was quite deliberate. Virgin holidays have had to refund part of the holiday cost, as their customer did not get what the booking said on the tin and was promised in the contract of company/client, and a compensation claim has been launched against them under ABTA Package Holiday Regulations and Consumer Regulations (UK).
The hotel is on the coast road approximately 5km from Hoi An centre, facing the beach/sea, and is transversed by the river at the rear, and the main road.
We were given a standard room (117) which faced the main road and river, (not the deluxe room booked, as Virgin Holidays having failed to advise none were available for our stay, even when booked nearly six months previously, and having charged us for the same!). Let's say the room was adequate, good size, bathroom with shower (no screen) over, tv, mini fridge etc.
Balcony faced the road, and was therefore very noisy to both road and river traffic, but it did get all he afternoon sun away from the quite breezy NE winds off the South China Sea.
Restaurant and bar areas are very nice, but really really underused, which obviously rightly suggests that prices within the hotel for food and drink are high compared to restaurants and bars in Hoi An centre. (ie beer at hotel 65,000/85,000 VND - in town anything from 4,000/15,000 VND)
Swimming pool/gardens/ spa areas very nice, but again compared to Hoi An spa prices are very high in comparison, and we were disappointed with the treatments we took, and the somewhat lacksadasical staff who unfortunately rather than pampering the client and making sure that everything was ok (like clean towels being available after use of jacuzzi/steam room etc - instead of having to use a previous clients dirty towel because clean ones had not been put out) stood around in large groups talking and laughing. However, they were very short on clients!
Reception staff, beach and pool staff/restaurant staff all attentive and personable.
Breakfast was taken in the one restaurant. Food was of a good standard, with traditional vietnamese, European and English available. Tea and coffee was plentiful, but never ever hot enough, and it was very noticeable that when something ran out (ie cereals/bread) they were not, or were very slow in, replenishment, (judged no doubt on how many persons would be expected for that particular morning).
There is a bar area, and most evenings live music (duo) were playing/singing. Unfortunately they just do not have an audience. There is also an upper sports bar (two pool tables) and library areas, but this bar was never, ever open or staffed during our twelve days!
Which takes me to the fact that this hotel probably is not the right choice for a long vacation break, it is used by many travel groups as a transit hotel for 2/3 days stopovers, and during our stay several coach parties arrived, went out on tours early morning, and when arriving back at the hotel basically took the place over.
Strangely room service and cleaning was not quite up to scratch on the days when coach parties arrived, and towel and sheet changes (although we followed the hotel guidelines) were, lets say, neglected. One strange occurrence during our last three days we spent at the hotel was a knock on the door from (two different) cleaners asking if everything was o.k., and for the previous 9 days we occupied the room, nothing!
One highlight we would recommended is to use the hotel 'trip' desk to book their motorcycle and sidecar excursion to Monkey Mountain. An exhilarating experience with excellent drivers (trained staff) and a hotel picnic lunch, which was just excellent. at £50 approx p/p, appeared good value compared to other hotel prices.
One great disappointment was the fact that whilst staff at the hotel knew of problems we encountered with Virgin Holidays, not once were we approached by the manager, and in fact during our complete stay at the location neither did we, or anyone else set eyes on him. This is the first time in travelling Asia extensively and using 4*/5* hotels that I have never seen a manager at least make an effort to identify himself to guests, communicate with them at all, or indeed walk around the venue to facilitate such.
All in all I would suggest if you are looking at staying in this area of Vietnam, there are far better hotels than the Victoria, which I can only rate as a good 3* at best, it falls a long way short of being a 4/5* establishment.
Hoi An town and it's bars and restaurants are much much cheaper than the hotel, and I would thoroughly recommend dining and drinking there daily. The hotel runs a shuttle bus into town at various times free of charge.
Room wise the beach/garden rooms are really not that private at all with much passing pedestrian traffic (especially beach side) and the standard rooms road/river side suffer the noise of passing traffic/boats. However, these balcony's are well screened, and sheltered from the coastal breeze. For any business people using the hotel, or visitors who wish to use the Internet, Wi-fi is very hit and miss, and whilst advertised as being available in room, it is very very poor reception. Best reception is near to the check in desks in reception.
Would I stay there again, it is a nice location and area, but there are better hotels nearby, so my answer has to be NO?
- Official Description (provided by the hotel):
- Discover Hoi An, splendor of the past Annam, a most charming town listed as a World Heritage site by UNESCO. Explore the vestiges of a glorious Cham past. Victoria Hoi An Beach Resort & Spa replicates a traditional fishing village with small streets, water ponds and village houses with clay-tiled roofs, providing a warm and restful environment. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Agoda, Expedia, Southall Travel, TripOnline SA, Hotels.com, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Victoria Hoi An Beach Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Victoria Hoi An Beach Resort And Spa
- Victoria Hoi An Beach Hotel Hoi An