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“Good location, great value if you get a good online deal”
Review of River Beach Resort

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River Beach Resort
Ranked #109 of 157 Hotels in Hoi An
Reviewed 21 July 2013 via mobile

Several of us stayed at the hotel for 10 nights and had the family rooms and Deluxe. Restaurant and foyer staff and very friendly, reception not so much.

Restaurant is excellent and very clean offering an array of options for breakfast and a great dinner banquet. You couldn't complain about the restaurant or the service.

I was lucky to be on the 3rd floor in a river view which had a beautiful outlook. You wouldn't want to be on the 1st where you can hear people when they walk past. The Super Deluxe overlooking the river has an excellent outlook.

Hotel is certainly dated but an excellent price if you only want to sleep and utilize the pool in the centre of the grounds.

The day spa is very ordinary as are the services and offerings. Better off going to the shops right outside the hotel. You can get your laundry done across the road too.

The gym definitely is not what is portrayed in the photos...far from it and not even useable. Overall this hotel is great for the cheap price and inclusive full breakfast.

  • Stayed: July 2013
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1  Thank Hawaii0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
River Beach R, Director of Sales at River Beach Resort, responded to this reviewResponded 30 July 2013

Dear Hawaii0.

Greetings from the River Beach Resort and Residences Hoi An!

Many thanks for taking the time in writing us a feedback and for staying with us for 10 nights during your trip in Hoi An. Your comments and feedback are important to us. Though we didn't quite satisfy you with a number of services that we have (e.g., spa, gym, frontdesk), we are still grateful for having you as our guests and for considering us as a good option while staying in Hoi An.

We are trying our best to improve our facilities and services. Please let us know when your next visit in Hoi An will be and we'll surely won't disappoint you then!

Best Regards,
Pham Hanh Trinh (Ms.)
Director of Sales

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Reviewed 13 July 2013

We initially booked for a 7 night stay. Our room was spacious with good internet access & a nice balcony, roomy bathroom also with great shower pressure, a nice fruit basket left for us also. All the staff were lovely. There is a very good shuttle service into town and back at no cost.
Unfortunately that's the end of the positives. We read here they are undergoing refurbishing but we saw no sign of this & staff didn't seem to understand what I was asking about when we requested a refurbished room. Our bathroom had splashes from previous guests toothpaste or soap droplets on the splash back & mirror from our day of arrival, but frankly is so old it's hard to make it appear really clean. The towels are small & thin. There is a constant unpleasant smell coming we presume from the river (not the resorts fault I know) but at times it's really strong, this permeates through into the room and makes sitting on the balcony unpleasant. An oil burner in the room may have helped here. Laying around the pool is difficult as there is only 5 chairs (they are doubles), there are loungers along the river which I used but here the smell was more over-powering here so didn't stay long.
The food at breakfast was adequate but the tables were never wiped down with anything other than a dry serviette, we never sat at a table that wasn't covered in ring marks & food stains at any time. The worst thing for us though was the noise, we were kept awake till near midnight with children playing, crying etc on the lawn under our room and slamming doors at all hours, starting at 5am. There was no need to slam the doors they shut easily, but it was constantly happening every 5 min or so, enough to wake us every morning. This resort is definitely not a four star resort. 3 star yes, having said that we really only paid a 3 star rate to be honest. It may suit families that are more used to noise but unfortunately it didn't suit us. We only stayed 4 of the 7 nights originally booked, but the staff were very understanding of our early departure which we thank them for. We were even offered us a fee lunch due to our issues, we declined this as it's not the staff's fault the guests were so noisy but we appreciated the gesture.

  • Stayed: July 2013, travelled as a couple
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1  Thank netteTasmania
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
River Beach R, Director of Sales at River Beach Resort, responded to this reviewResponded 18 July 2013

Dear nette Tasmania,

Warmest greetings from the River Beach Resort & Residences Hoi An!

Thank you for taking the time in writing us a long and detailed review of our facilities and services. We would also like to send our gratitude for staying 4 nights with us during your visit in Hoi An. Even though we weren't able to meet your highest expectations, we are still thankful that you considered the River Beach as your second home here.

We really regret that we've disappointed you with our utmost customer service. We admit that we've made mistakes in terms of the services and the rooms. We are currently doing renovations and refurbishments throughout the hotel to make your stay more enjoyable. So if you get the chance to drop by Hoi An again soon, please do let us know. We'll make sure next time that you won't be disappointed.

Looking forward for your return!

Best Regards,
Pham Hanh Trinh (Ms.)
Director of Sales

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Reviewed 11 July 2013 via mobile

Really liked this hotel. We stayed 4 nights and it fared very well against the other hotels of similar price which we stayed in during our trip.

Main pros: (1) excellent location with a free shuttle bus into Hoi An town; (2) spacious rooms; (3) very friendly/helpful staff; (4) nice river views at hotel and nice private beach a few mins' walk away.

A few things to be aware of though: (1) there were a lot of kids during our stay - perhaps it was the time of year. Noise travels quite far in the hotel so it was often a little noisy; (2) the bathrooms were a little dated; (3) there could do with being a few more sunbeds at the hotel and the beach; (4) the breakfast isn't the best we've had in Vietnam.

Overall, though, really liked this place and would recommend it highly for the money.

  • Stayed: July 2013
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Thank Dan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
River Beach R, Director of Sales at River Beach Resort, responded to this reviewResponded 18 July 2013

Dear Dan W,

Warmest greetings from the River Beach Resort & Residences Hoi An!

Firstly, thanks for taking the time in writing us an informative recommendations and reviews. Thanks also for choosing the River Beach as your base while visiting and exploring Hoi An. We are happy to hear that you've had good time with us.

With regards to our facilities' flaws, we regret that we didn't quite reach your expectations. Our management and staff are doing their best to change everything for the better. In fact, we're doing some refurbishing and renovations in the coming months this year for higher customer satisfaction. So in case you get to visit Hoi An again next time, you won't be disappointed with us.

We look forward in greeting you in the near future!

Best Regards,
Pham Hanh Trinh (Ms.)
Director of Sales

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Reviewed 9 July 2013

I had stayed at River beach for 5 days with my family. We choose the river view with very large balcony. The hotel located really fantastic, about 2 minutes Cua Dai beach which provides some great views at the end of day.

The room was spacious and clean, the buffet breakfast was very good. The staff was very kind and helpful.

I am really happy when staying at here.

  • Stayed: July 2013, travelled with family
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2  Thank Huy V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
River Beach R, Director of Sales at River Beach Resort, responded to this reviewResponded 11 July 2013

Dear Huy V,

Warmest greetings from the River Beach Resort & Residences Hoi An!

Thank you for taking the time in writing us a feedback about our hotel and our buffet breakfast. We are all happy to hear that you've enjoyed yourself and your family while staying with us and for choosing the River Beach as your second home here in Hoi An.

We hope to hear from you again and look forward to welcoming you next time you get that chance to visit us.

Best Regards,
Pham Hanh Trinh (Ms.)
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2013

I stayed there for a week with my 10 year old son and husband. We had a junior suite which was modern, spacious and clean. Breakfast is excellent with a huge range of loc a l and western food. Great swimming pool and gardens and amazing location - right on the river and 2 mins from the beach. It's about 5 km from Hoi an. The hotel has a shuttle bus and free bicycles. A taxi costs about 80000 dong. That's about €3. You really have the best of both worlds. You can also cycle to an bang beach in 10 mins. The staff are the real assets of this hotel. Thank you for a wonderful week.

Room Tip: 207 is great
  • Stayed: June 2013, travelled with family
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1  Thank amdev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
River Beach R, Director of Sales at River Beach Resort, responded to this reviewResponded 11 July 2013

Dear amdev,

Warmest greetings from the River Beach Resort & Residences Hoi An!

Thank you for taking the time in writing us a feedback and for staying with us for a week together with your family. We are pleased to hear that all of you had a great time and had the "best of both worlds" while staying here. The River Beach staff are also happy about your comment.

We look forward in seeing and welcoming you once again here in Hoi An!

Best Regards,
Pham Hanh Trinh (Ms.)
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2013

After booking a family suite online we were put in their 'presidential suite'. This was huge, however was very dark and noisy. The restaurant below started playing loud music at 6am and we could hear the chairs scraping from people at breakfast which woke us up. After talking to the manager they moved us to a ground floor river view suite with adjoining rooms- away from the restaurant. The view was really lovely. However the room had a very damp smell and one of the walls was bubbling from water damage. When we got home all our things smelt of damp. One of the bathrooms did not have hot water and the mini fridge did not work. There was also building works next door to the hotel near our room which started at 5.30am.

We were unlucky enough to be staying during an event the hotel was hosting. This to us just sounded like very bad karaoke which kept my two babies awake for hours. Huge speakers pumped out terrible music- it was loud enough to make our beds vibrate. Unfortunately we were not told about this so did not have an opportunity to book alternative accommodation. It is unacceptable that a hotel agreed to host an event at night like this at the other paying guests expense.

Over all not a great experience. The hotel rooms are not just tired but are falling apart. Housekeeping do a really good job as the place is clean but some money needs to be spent to make the rooms habitable and hygienic. The pools filter system needs repair as you could se skin floating in it.

The food was really nice when we ate at the restaurant and all the staff were really friendly. The problems with this hotel come from higher up not those working on site.

  • Stayed: June 2013, travelled with family
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1  Thank Sarah N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
River Beach R, Director of Sales at River Beach Resort, responded to this reviewResponded 11 July 2013

Dear Sarah N,

Warmest greetings from the River Beach Resort & Residences Hoi An!

Thank you for taking the time in writing us a feedback and for staying with us during your vacation here in Hoi An. It is our honour as well to be able to receive your comments on our rooms, facilities, and services. We really do appreciate your efforts and your honesty. And with that being said, we highly apologize for not being able to meet your standards. We regret that you weren't warned about the event that was happening during your stay.

On the other hand, the management team is doing its best to improve every aspect of our facilities and services. If you may, when you get the chance to return to Hoi An in the near future, we would be more than happy to serve you once again and we'll make sure this time that you won't be disappointed.

Best Regards,
Pham Hanh Trinh (Ms.)
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2013

Loved this place. We stayed with our 12 and 14 year old in a lovely timber double room overlooking the river. The room was clean and the staff friendly. The pool became a bit yucky in the afternoon with all the people, sunblock and other slime in it. Location was fantastic. We were only 5 lots from the beach. Lot of lice in the beach water but only my husband was affected. Enjoyed the buffet breakfast. Would go back again but make sure you ask for a river view room.

  • Stayed: July 2012, travelled with family
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Thank Benita D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
River Beach R, Director of Sales at River Beach Resort, responded to this reviewResponded 1 July 2013

Dear Benita D,

Warm greetings from the River Beach Resort & Residences Hoi An!

Thank you for spending some of your time in writing us a very nice recommendation and for staying with the River Beach during your vacation here in Hoi An together with your family. We really appreciate every wonderful words that you have stated in your feedback. We're happy as well that you've enjoyed yourselves and our services.

We hope to welcome you again very soon here at the River Beach Resort!

Best Regards,
Pham Hanh Trinh (Ms.)
Director of Sales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about River Beach Resort

Address: 05 Cua Dai Street, Hoi An 560000, Vietnam (Formerly Dong An Beach Hotel)
Region: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#20 Top resorts Hotel in Hoi An
#25 Family Hotel in Hoi An
#33 Romantic Hotel in Hoi An
#39 On the Beach Hotel in Hoi An
#67 Spa Hotel in Hoi An
Price Range: £33 - £75 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — River Beach Resort 3.5*
Number of rooms: 88
Official Description (provided by the hotel):
Located in the heart of Cua Dai Beach, River-Beach Resort offers rooms with cable TV and free internet access. The Resort features a pool. The resort is 4.8 km from Japanese Bridge and 16.2 km from Marble Mountains. Rooms at River-Beach have balconies overlooking the pool, garden or De Vong River. A minibar and safety deposit boxes are available. Sightseeing tours can be arranged at the resort’s tour desk. Guests can savour traditional Vietnamese dishes at Cyclo Café and Restaurant, located along De Vong River. Cham Pub offers drinks and evening entertainment. River Beach Resort & Residences situated in the beautiful UNESCO World Heritage Site-Hoi An where the De Vong River meets the South China Sea, right at the heart of Cua Dai Beach. The Lagoon Pool area and Coconut Palm Garden are the most beautiful places to enjoy the sun bath and relaxing cocktail or meal with a friend. ... more   less 
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Also Known As:
River Beach Hotel Hoi An
River Beach Hoi An

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