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“An amazing start to our dream Vietnam holiday”

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Hoi An Silk Marina Resort & Spa
Ranked #24 of 141 Hotels in Hoi An
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“An amazing start to our dream Vietnam holiday”
5 of 5 bubbles Reviewed 29 March 2013 via mobile

Neither me or my Partner had been to Vietnam before and really wanted the perfect experience. We got this with our first stop in Hoi An.

The Hoi An Marina was an Oasis in a busy bustling river market town that was truly magical. The facilities were really fabulous and exceptionally intimate with beautiful gardens a lovely little restaurant, a pool to die for and the rooms were sheer perfection.

We were really sad to leave and actually wished we had booked to stay longer because the staff were so lovely and friendly and the location of the site was really close to most of the attractions and shops

I have never felt so important as the staff made me feel during our stay and I can guarantee that I will be telling all of my friends to stay there.

The best part about this place is that it was not a huge complex with hundreds of guests and loads of noise - it was a place to truly unwind and marvel about the beautiful country and lovely people

Thank you Hoi An Marina - you made our holiday absolutely perfect - Simon and Adrienne

Stayed March 2013, travelled as a couple
Helpful?
1 Thank Adrienne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,086 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (192)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
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English first
Jakarta, Indonesia
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 28 March 2013

The hotel is set in a nice garden overlooking a river. The rooms are well set out and comfortable. The staff are very nice but a bit amateurish. All the facilities are designed for a hotel with far fewer guests than the hotel can sleep. The swimming pool is full with four or five people, the breakfast room can only fit a few tables and is very intimate and the gym is just a treadmill with a plastic sheet over it. Room service was non-existent - we tried to get some milk one evening and it never came. And water in the room came and went - difficult when taking a shower.
Overall, we enjoyed our stay and the staff did their best. But the hotel charges rates similar to a four/five star hotel but is not on that level in any way. If I came back to Hoi An I would explore other hotels.

Stayed March 2013, travelled with family
Helpful?
4 Thank 791Samer791
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marina74August18th, Manager at Hoi An Silk Marina Resort & Spa, responded to this review, 31 March 2013
Dear our valued guests,

Warm greetings from Hoi An Marina Resort and Spa!

Thank you for choosing our Hoi An Marina Resort and Spa for your vacation in Hoi An. We also express heartfelt thanks for your comments. This is valuable for us, a new hotel, still need to get advices from you to improve our services better. We beleive that by this way, we will bring pleasure and meet expectation to all our valued guests when staying with us.

We are looking forward to welcoming you back our resort soon, we are sure that you will be more enjoyable when staying with us again.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 28 March 2013 via mobile

We were 3 Nights at the Marina. Overall a very good experience

Rooms: Large and super modern
Property: nice setting just overlooking a River, Great Pool to relax
Price: if you get a Room for less than a 100 USD then there is a good Value
Service and staff: very untrained and annoying As they are disrespectful and starring at the hotel guest. This needs to Change asap
Breakfast: very poor Location and Bad Food compared to Other Hotels. Annoying and incompetent service

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Munichttravelling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hue, Vietnam
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 25 March 2013

My family stayed there on March 23 and found this place excellent. As a travel professional, I travel extensively to Hoi An and have stayed from resorts to hotels and homestay, Marina Hoi An is superb in terms of spacious garden, landscape, cleanliness, and friendly services. The breakfast place is the only minus as the limited space in the garden, but with the only 12 villas for the current phase of the resort, I think the breakfast place is reasonable.
Overall, I recommend you stay here for your next trip in Hoi An.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Quy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoi An, Vietnam
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 25 March 2013

We had a very pleasent stay at Hoi An Marina Resort. The rooms are very spacious and clean and they are all very well furnitured. There is a nice clean swimmingpool on the river side which is great for a dip when it gets hot!

The food is also very tasty and good! We were very warmly welcomed and the staff is always very friendly and smiling!

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mats W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 24 March 2013

My husband and stayed here during March. Did not know what to expect - so we were overwhelmed by the beauty, the location and the staff at this hotel. When I read that someone was not happy - I suspect that they were not happy with their life in general. We have stayed in 5 star resorts all over the world and nothing compares to this place.
First, the location is superb. 5 minutes walk to town, a great view of the river and being that little bit of town away from horrible tourists and motor bikes. The hotel supplied bicycles so we went into town every morning for a mid-morning coffee. They supplied a simple but perfect breakfast and the accommodation was fantastic. Big rooms, big bed, big everything. The staff were wonderful, could not have helped more.
Just book this place and stay out of town, you will not regret it.

Room Tip: All rooms are good.
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  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sonia J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hanoi, Vietnam
Level Contributor
293 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 192 helpful votes
2 of 5 bubbles Reviewed 19 March 2013

With the Hoi An Marina Resort being new we expected some hiccups, but we were completely overwhelmed by the poor training of the staff, the ongoing construction, the lack of an eye for details, and most of all by the fraudulent advertising for the place.

Despite having only booked a two night stay, we were asked to change rooms after the first night. Similarly, though the hotel advertised daily fresh fruit, newspaper, patio furniture, along with a number of other in room amenities, none of these came to light. This was particularly infuriating when we asked where the jacuzzi bathtub we reserved was located and one of the staff members demonstrated that the shower handset can be placed in the tub to make a jacuzzi! We weren't really sure whether to go 'oooh' & 'awww' OR just contact the local mental institution.

We also found they have a very different concept of what the word ‘privacy’ means as even the 'top villa' in the place is quite exposed so its necessary to keep the curtains in all the rooms closed at all times. Likewise, if you want to use the outdoor tub, which is unheated, then you had better dispel any thoughts of a secluded dip with your partner as the mini pool is completely exposed on 3 sides and on one of them the neighbors identical pool is located less then a foot away!

The last major point that should be mentioned though is the staff performance. While everyone is nice enough, no one has any training whatsoever. At breakfast for instance, there are 4 staff for as many tables and yet the coffee is burnt, the chef cant cook, and people are always in your personal space…its kinda creepy to be honest.

Worst of all though, we were exceedingly frustrated that whenever a major mistake was made, it took multiple staff members to say ‘sorry’ but there was never any related action or steps to improve our stay, let alone the foresight to deal with problems in advance.

In sum, while this place has a lot of potential with its great location and decent modern rooms, right now its simply too expensive for the services they provide and you can get better value at so many of the other great options in Hoi An that I would not recommend this place to anyone until 2016 when they get over their teething troubles!

Room Tip: There is more privacy on some of the second floor rooms
See more room tips
  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Confused_ExpatHanoi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hoi An Silk Marina Resort & Spa

Property: Hoi An Silk Marina Resort & Spa
Address: 74 August 18th Street | Cam Pho Ward, Hoi An 560000, Vietnam
Phone Number:
Region: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #24 of 141 Hotels in Hoi An
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hoi An Silk Marina Resort & Spa 4*
Number of rooms: 101
Official Description (provided by the hotel):
Hoi An Silk Marina Resort & Spa - Alocal 4 star luxuryHi-end Resort located in front of the historical & romantic Thu Bon river, walking distance to Hoi An's Japanese Bridge, Ancient town & Night Market. With 101 rooms, suites and villas, the resort features a contemporary design witha touch of traditional Vietnamese craftsmanship combined with a family- friendly leisure atmosphere. One of the resorts facilities showcases a relaxing PURE ZEN SPA offering Vietnamese-traditionaland well known therapeuticbody treatments that will surely revitalize and rejuvenate your inner self. A short drive from Danang International Airport and Train station. A place that has everything you need for a perfect and relaxing vacation getaway. Known by tourists as a place where river meets the sea. " Your Oasis of Peace &Tranquility". ... more   less 
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