We stayed at the VaiA Hotel for 3 nights recently in April 2013. It's true it certainly is a new hotel as they were still building it when we were there! This makes it near impossible to head back to your room for an afternoon nap at the building works during the day were quite noisy with smelly paint/sealant fumes.
We had a lovely warm reception on arriving to the hotel. The lovely lady Susan explained the Hoi An area to us and gave us some suggestions for tailors/eating etc. The free bikes are fantastic and the free cocktail hour is a nice touch. It is clear they are trying very hard to give great service!
Unfortunately, I feel they may have opened the hotel too hastily. No where in our room was there to hang our towels- no free surface in the bathroom, the door was sliding and no hooks anywhere. We had to drape our towels over the TV which I'm sure isn't great for the tele. Same goes for soap dishes- no where for soap by the sink and no where to put bathroom product in the shower. They also didn't replace toilet paper so we ran out halfway through our stay. I don't want to be nit-picky, but its such a shame as everything else about the rooms was so lovely.
The breakfast also was a bit of a disaster. We asked to have breakfast at 6:30am as we wanted to ride a moto out to My Son early and miss the crowds. The moto arrived on time, but we were sadly still waiting for our breakfast at 7:10am. When it did arrive, one of the meals wasn't edible. I'd stick to the Western style brekky (everywhere else we traveled, we always went for the Pho/Vietnamese option) but unfortunately the Vietnamese beef/sausage/egg breakfast was horrible.
Finally, having to pay in cash is quite an inconvenience. Hoi An is an expensive place to visit and your money disappears very quickly. We had to withdraw more cash just to pay the bill (credit card payment would have been much more convenient!)
I must re-iterate that the service at VaiA is exceptional- everyone is very lovely and helpful. I'm sure this will be a great hotel once they address a few minor issues, but smalls things do make a difference!
- Official Description (provided by the hotel):
- Just a short walk from the ancient city of Hoi An, VaiA Boutique Hotel Hoi An caters to demanding travelers in pursuit of cozy and comfortable accommodation for the duration of their stay in Hoi An. Its bright, contemporary design and decoration creates a welcoming and relaxing environment for VaiA Boutique Hotel Hoi An guests, and coupled with the personal service assured by the hotel staffs, will help to make your stay a memorable experience. Eighteen well-appointed rooms ranging from Junior, Standard, Deluxe to Family provide a comfortable home base from which to explore the ancient city on its doorstep. Breakfast and light refreshments are served at the Little Terrace Café in the lobby. Free tea and coffee is available to guests throughout the day at the Little Terrace Café, Free WiFi is available throughout VaiA Boutique Hotel Hoi An, and free Internet access is provided for guests in the Lobby, free bikes for discovering the city or the beach also available at the lobby. Other services including airport/train transport, tour desk are all available at the Reception. ... more less
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