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“Great place to stay in Hoi An”

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Essence Hoi An Hotel & SPA
Ranked #13 of 141 Hotels in Hoi An
Certificate of Excellence
Brisbane
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great place to stay in Hoi An”
5 of 5 bubbles Reviewed 19 August 2013

We stayed here during the first week of the hotel opening and it was great. The customer service was outstanding and all the staff went the extra mile to ensure we had a great time. The rooms were spacious and well appointed. The service in the restaurant was really exceptional with the staff all ensuring that we were always happy with our meals.
The hotel offers free push bikes for guests to utilise during their stay, and once you get used to driving through the traffic, it is a great way to see Hoi An.
This is a hotel that offers personalised service to make you feel more than just a guest.

Room Tip: Utilise the free push bikes to travel around an see the countryside.
See more room tips
  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Philkaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,811 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (676)
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Bendigo
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 19 August 2013

This hotel opened recently, and is beautifully appointed. The staff are very attentive and friendly. Nothing is too much trouble! I have a gluten free diet, and they were able to discuss their menu and offer many choices. The pool area and gardens are beautiful, and a great place to relax. It is situated on the outskirts of town, about 10 minutes away from the Japanese bridge. It was great to borrow the distinctive red bikes for a leisurely ride, and there's also a free shuttle bus to a private section on the Hoi An beach. Overall, a relaxing and enjoyable stay!!

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Phillip B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashhurst, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 18 August 2013

both myself and my wife have had a wonderful stay in hoi An. We stayed four nights at Essence and abosolutely loved it. It is not just how beautiful the facilities are - the room, the reception, the beautiful pool - but the great service provided by the most well trained, polite and lovely staff. We will be back.

Room Tip: Choose the rooms facing the pool with balcany. quiet and great views.
See more room tips
  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joao D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
53 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 16 August 2013

When we stayed here with our family og five (kids of 13, 11 and 9) the hotel was only 11 day s open. It s a hotel with a lot of possibilities I think a major item of improvement tough are the bicycles; no lights, no way to fasten a backpack or any other bag and sadles straight out of the 50 s. The bikes look great and hip until you use them.....

We only used the breakfast in the hotel (which was excellent) and didn t see many dinner guests at night (which is easily understood with all te dining place of Hoi An close by). The rooms are very comfortable and the ones at the back have great views. The staff is present and eager to help.

Stayed August 2013, travelled with family
Helpful?
Thank Vrie0465
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hanoielegancehotel, General Manager at Essence Hoi An Hotel & SPA, responded to this review, 20 August 2013
Dear valued guests,

We are mostly glad to learn that you and your family had a good time in our hotel, which are newly opened. Please be assured that our restaurant set highest standard for all meals including the quality and variety of the food for breakfast, the set menus for lunches and dinners, both Vietnamese and Western dishes. Like her sister restaurant in Hanoi, the Gourmet Corner Hoi An restaurant will in no doubt soon be a rendezvous for gastronomy connoisseurs in Hoi An.

The hotel rooms are well appointed with all international standard facilities and amenities. We even add more special features and details in the room settings. The rooms are accessed by elevator and staircase. All that aim to create you a most enjoyable stay here.

The distinctive style bikes will have basket at front to carry luggage. We also bought a dozen more bikes at different size and style for guests free use. Please no worry about.

Rest assured that we are doing our best to make your stay in our hotel a very relaxing and memorable one. We look forward to welcoming you all to our hotel.

Sincerely yours,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
utrecht
Level Contributor
2 reviews
5 of 5 bubbles Reviewed 16 August 2013

We stayed here for 3 nights with a family (kids of 5 and 9 year old) only one month after opening. We had a great stay! The hotel is very charming, not too big, the service very helpful and friendly. Location is perfect: old town within walking distance but no noise from the street since it is not in the middle of the busy centre. The breakfast is great, overwhelming in choice and taste.
The rooms are beautiful and quiet and have a nice view over the rice fields.
After a day of walking around, cycling (with free bikes of the hotel), the nice modern pool is refreshing!
Absolutely value for money, we highly recommend this nice hotel!

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank monique m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rotterdam, The Netherlands
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 16 August 2013 via mobile

A 10 minute walk outside the city center of Hoi An, lies this amazing hotel. We booked through agoda at very cheap prices, and as soon as we entered we already knew we couldn't have any better deal. We got a very warm welcome, with refreshment towels and drinks. After check-in we were escorted to our rooms, where all facilities were explained to us in detail. The rooms were decorated in a very stylish way, with the right colors chosen and nice furniture. As expected, all was very clean and new, as this hotel is only open since the beginning of August. We had a huge rain shower in our bathroom, which was joyful showering.
The hotel offers an amazing pool and a good fitness center, which makes for a good passtime when not exploring cozy Hoi An.
Breakfast was one of the best and biggest we had ever seen. Offering Vietnamese and western choices, lots of fruits, juices and even French cheeses, it couldn't be any better.
Staff in this hotel was very helpful and welcoming, spoke great English and offered great service.

This brand new hotel is definitely recommended!!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LarsGeraets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
87 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 bubbles Reviewed 15 August 2013 via mobile

We stayed here for four nights in the third week of operation. The hotel is beautifully appointed with a lovely light and airy lobby with the obligatory Hoi An lanterns which are charming.

The staff are absolutely fantastic, very helpful, chatty, knowledgeable and welcoming.

The rooms are large and furnished to a high quality. Breakfast is endless and tasty.

The wifi is the best we have experienced in Vietnam with a strong signal everywhere.

There were a few niggles, however. Finishing work was being carried out around the hotel with guests in situ. Being woken up by loud drilling isn't pleasant. Also workmen spent the afternoon chasing some cables into a wall by the pool using a hammer drill. This caused a few of hours of disturbance.

The restaurant is fine, yes it's a little on the pricey side but definitely a safe and tasty intro to Vietnamese food with a reasonable wine list on the side. The re imagining of crepes suzette was odd but was replaced with an alternative within minutes.

All in all a very solid option and one which once completed will certainly be fighting amongst others for the top spot in Hoi An.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Olitrav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Essence Hoi An Hotel & SPA

Property: Essence Hoi An Hotel & SPA
Address: 132 Hung Vuong Street | Thanh Ha Ward, Hoi An, Vietnam
Phone Number:
Region: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #13 of 141 Hotels in Hoi An
Price Range (Based on Average Rates): £
Hotel Class:4 star — Essence Hoi An Hotel & SPA 4*
Number of rooms: 38
Official Description (provided by the hotel):
Located on Hung Vuong Street, on the edge of Hoi An’s old town and not far from the Japanese Covered Bridge, this brand new 4 star boutique hotel nestles on the edge of quiet lush green paddy fields away from the crowds of the old town. Set in a tropical garden, the style embodies authentic, ancient Hoi An charm mixed with modern influences. Our guest rooms have either balconies or large windows bringing you close to nature in a Vietnamese comfort of modern settings. A couple can enjoy their stay in a Deluxe room or a Suite while a family of 4 - 5 people can share a large Family balcony room or take a luxurious Pool view Connecting room. We provide private transfers from Da Nang airport or rail station, daily buffet breakfast, afternoon tea and sunset cocktails as well as many other complimentary services and amenities. The hotel is operated and managed by renowned Hanoi Elegance & Essence Group. Our team of professionals brings a fresh breeze with a new trend of simply comfort and highest quality of customer service to Hoi An. ... more   less 
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