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“A slice of heaven - should be #1!”

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Essence Hoi An Hotel & SPA
Ranked #17 of 156 Hotels in Hoi An
Certificate of Excellence
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“A slice of heaven - should be #1!”
Reviewed 15 June 2014 via mobile

We chose this hotel to enjoy a bit of luxury after a 15 day tour of Vietnam. The hotel far exceeded our expectations - attentive and friendly staff, beautiful setting and design, free bikes so we biked everyday into the old town or the beach. Loved this place & would highly recommend to anyone travelling to Hoi An. Thanks :)

Stayed June 2014, travelled as a couple
Helpful?
Thank mgmellis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (685)
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English first
Adelaide, Australia
Level 5 Contributor
63 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 14 June 2014

we love this hotel, we were welcomed with cool refreshing towels, and a beautiful fruit drink. the room was spotlessly clean, and the amenities refreshed daily. the shower heads were great. the breakfast was delicious with a large variety of asian and western choices. The hotel is about a 10 min walk I to town, I appreciate being away from the hustle and bustle, but close enough to walk. I highly recommend this hotel and wouldn't hesitate staying here in the future

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Deborah y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Merced, California
Level 5 Contributor
50 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 12 June 2014

Lovely hotel, quite luxurious rooms, everything new and spotless, very comfortable beds and quiet AC. It was probably the most comfortable night we had during our trip to Vietnam. Just a 10min stroll to Old town (or free shuttle or bikes) but located at the edge of town where green rice fields are visible. Quiet and cozy small pool with pleasant ambiance. Have not tried the spa as seemed a little overpriced. Very nice stay overall! Staff is friendly and helpful. Airport pick up was cheaper than taxi, so very convenient and hassle free. Oh, and amazing breakfast!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shenzi k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Essence H, Guest Relations Manager at Essence Hoi An Hotel & SPA, responded to this review, 14 June 2014
Dear Valued Guest,

First of all, we would like to thank you for taking the time to post a review regarding your recent stay at our Essence Hoi An Hotel & Spa. We are delighted to know that you had a wonderful stay with us and experienced a little luxury in our Boutique Hotel.

We concur that our Spa might be slightly more expensive then some of the Spa’s in town. This is because it is an extra service for our customer, which we guarantee. Our La Siesta Spa only offers high quality products and all our staff is well trained to assure our customer a professional treatment and relaxing environment.

Once again we thank you for your support and for choosing us for your stay in Hoi An. We look forward to welcome you soon again.

Best regards,

Management of Essence Hoi An Hotel & Spa
A Member of Elegance Hospitality Group
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durham, United Kingdom
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 12 June 2014 via mobile

The welcome at reception was very warm and appreciated following a long journey. The reception staff remained exceptionally helpful throughout; unfortunately my driver/tour didn't arrive on both days, but they called the agency for me and ensured everything was settled quickly and efficiently. The room was also lovely; a lovely smell from the air con and the toiletries were also of high quality. Breakfast was delicious; though I did note that it was better stocked towards the beginning of service around 7 rather than 9.30 when they'd run out of a few yoghurts etc. not that this is a big deal! Pool was very pretty and there was no fighting over loungers... Would definitely recommend this fantastic hotel in the charming hoi an.

Stayed June 2014, travelled solo
Helpful?
Thank dontaskcat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Essence H, Guest Relations Manager at Essence Hoi An Hotel & SPA, responded to this review, 14 June 2014
Dear Valued Guest,

We would like to thank you for choosing our hotel for your stay in Hoi An and for taking the time to submit a review.

We are delighted to learn, that you had an amazing stay with us and that our staff made you feel welcome from the first moment you entered the hotel. Customer service stays for us in first place and therefore it is our pleasure to be able to help our guest with their requests or problems and deliver a wonderful time with us from the first to the last moment. All of us try to make our customer feel special and like home. We appreciate your acknowledgement about this.

Furthermore we would like to thank you for the reminder regarding our breakfast buffet. Your comment was passed to our F&B team and certainly there is no repeated case. We understand that sometimes following a procedure strictly might not help, the man's checks and work by heart are more important to deliver the total satisfaction in details. Further more, fresh and home made products are in our preferable, therefore by mistakes, some items might be ran out of stock. We have taken your comment to heart and it is surely helpful for us.

Once again we thank you for your support and look forward to welcome you again in the near future.

Kind regards,

Management of Essence Hoi An Hotel & Spa
A Member of Elegance Hospitality Group
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milwaukee, Wisconsin
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 June 2014

Stayed 5 nights in a deluxe room with pool view in June. Extended the stay by 2 nights from the originally planned 3. Every single aspect of the Essence Hoi An hotel is truly first class. Installations are fantastic, rooms very comfortable, service immaculate, guest relations perfect and the breakfast buffet fresh and tasty. The hotel is located just outside of the old town, a fact I felt was an additional plus. It allows for a quiet location removed from the bustle of the center, an oasis of calm (much to be appreciated after days of sight seeing). Beautiful pool and spa! Gym is the nicest I have seen in Vietnam. The hotel provides bikes for free, making it easy to hit the old town within 3-4 minutes. Note: the short ride to the center is a very interesting excursion in itself, passing a little woodcarving workshop and a great street BBQ place (both on the same side of the street as the hotel). Hoi An as a destination is an absolute must for any Vietnam trip as the atmosphere and set up are really unique. Great experience! Fantastic hotel!

Room Tip: Pool view with balcony was my choice
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  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peter R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Essence H, General Manager at Essence Hoi An Hotel & SPA, responded to this review, 12 June 2014
Dear Peter R,

Thank you very much for your time to submit the review. We are very glad to learn that you did enjoy your stay with us very much. " Fantastic hotel, outstanding service, great location" , these are such all the most beautiful words which all the hotelier or hotel management persons want to hear from their valued guests. All of your single word encourage us a lot to keep trying our utmost to deliver the best service and experience to our client who are always deserved for.

Yes, located at the edge of the town sometimes is an advantage while we have more space for a eco-friendly botanical garden and a chance to function the Gym, Spa and Swimming pool with surrounded greens. To bring the best experience to our clients, the breakfast to start a new day was thoughtfully selected with the fresh and high quality product in a balance of East and West. All the staff members were trained with the spirits of Asian's culture and international standard. We would like to show the hospitality of Vietnamese people as we treat our family members for any visit with a warmest heart. But we never forget that we are international citizens to welcome our clients from all over the world.

Once again, we would like to send you our sincerest thanks for your beautiful words. We are looking forward to accommodating you, your friends and your family in nearest future.

All best wishes,

Management of Essence Hoi An Hotel & Spa
A Member of Elegance Hospitality Group.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Florida
Level 6 Contributor
129 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 11 June 2014

Recommended by our travel agent--outstanding. We stayed 3 nights and wish it could have been longer. Their eye for detail is evident; check-in is with a personal assistant who shows you to your room and explains their services and amenities. Breakfast buffet is 5**, the spa was top-notch, the pool was relaxing and the pool-side service attentive, rooms and public spaces are unbelievably clean. We liked that we were not in the center of town--which was an easy walk--so the hotel is quiet and relaxing. Kudos to this hotel chain, they are working hard to provide an exceptional experience for their guests.

  • Stayed May 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lovestotravelFlorida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Essence H, General Manager at Essence Hoi An Hotel & SPA, responded to this review, 12 June 2014
Dear LovestotravelFlorida,

Thank you very much for your time to submit the review. " Loves to travel" is enough to show us how passionate and experience of traveling you are. We designed and built up the hotel with the trendy combination of the simple Vietnamese house theme and the comfort of modern facilities with the best care of quality and details. It was great to know that you loved the style of our hotel and all of our services (food & beverage, spa, housekeeping, swimming pool,...). Your BRAVO encourage us a lot and they are as an energy drinks for us to keep trying our utmost to deliver the best service and experience of hospitality to our clients who are always deserved.

Once again, we would like to send you our sincerest thanks for your lovely review. We are looking forward to accommodating you again in our Essence Hoi An Hotel & Spa or in any property of our Elegance Hospitality Group.

All best regards,

Management of Essence Hoi An Hotel & Spa
A member of Elegance Hospitality Group
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Delft, The Netherlands
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 11 June 2014

I still regret only staying here 3 nights. The staff, the room, breakfast, the pool, it's all amazing! They also have free bikes which is a great way to discover Hoi An. Definitely will stay here again if we go back to Hoi An!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mijke S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Essence H, General Manager at Essence Hoi An Hotel & SPA, responded to this review, 12 June 2014
Dear Mijke S,

Thank you very much for your time to submit the review and share your experience of Essence Hoi An Hotel & Spa to other fellow travelers. I was great to read your review and know that you loved hotel and service while " amazing" is such the only word to describe " the staff, breakfast, the pool" and the title of " Best hotel ever".

No regret! We are so happy to welcome you back and accommodate you in your next trip to Hoi An with our heart beat of hospitality.

All best regards,

Management of Essence Hoi An Hotel & Spa
Member of Elegance Hospitality Group
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Essence Hoi An Hotel & SPA

Property: Essence Hoi An Hotel & SPA
Address: 132 Hung Vuong Street | Thanh Ha Ward, Hoi An, Vietnam
Phone Number:
Region: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #17 of 156 Hotels in Hoi An
Price Range (Based on Average Rates): £
Hotel Class:4 star — Essence Hoi An Hotel & SPA 4*
Number of rooms: 38
Official Description (provided by the hotel):
Located on Hung Vuong Street, on the edge of Hoi An’s old town and not far from the Japanese Covered Bridge, this brand new 4 star boutique hotel nestles on the edge of quiet lush green paddy fields away from the crowds of the old town. Set in a tropical garden, the style embodies authentic, ancient Hoi An charm mixed with modern influences. Our guest rooms have either balconies or large windows bringing you close to nature in a Vietnamese comfort of modern settings. A couple can enjoy their stay in a Deluxe room or a Suite while a family of 4 - 5 people can share a large Family balcony room or take a luxurious Pool view Connecting room. We provide private transfers from Da Nang airport or rail station, daily buffet breakfast, afternoon tea and sunset cocktails as well as many other complimentary services and amenities. The hotel is operated and managed by renowned Hanoi Elegance & Essence Group. Our team of professionals brings a fresh breeze with a new trend of simply comfort and highest quality of customer service to Hoi An. ... more   less 
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