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Reviews (1,844)
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All reviewsgreat locationold townjunior suitesister hotellarge hotelroom overlooking the poolbeach resortlovely hotelreception staffwithin easy walking distancebreakfast buffetnice poolshort strollegg stationfew minutes walkfree shuttlecentre of town
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Reviewed 11 October 2011

This is our 2nd visit to this Hotel and would certainly return again. Location to Old Town, Markets, Restaurants and Tailors within easy walking distance. Hotel service professional, prompt and always with a smile. What can be said about Breakfast except wow! Anything you could think of for breakfast is available. Pool is clean and large enough to lap swim, walk in or just relax. Would recommend for any traveller interested in quality accommodation.

  • Stayed: October 2011
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Thank Sandgropers11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lan P, Manager at Hoi An Historic Hotel, responded to this reviewResponded 13 October 2011

Dear Valued guest ,

Warmest greetings from Hoian Hotel .On behalf of Hoian Hotel Management , we would like to express thankfulness to you as well as your good comment in Tripadvisor .We are very happy and honoured to be served you here .

We do wish that good luck and happiness to you and all your family .

We are looking forward to welcoming you back to Hoian Hotel in near future .

Thanks again for your being our customer !

Best regards
Ngoc Lan Ms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2011

We stayed two nights here, we had a fantastic ground floor room with private balcony, quick access to a fantastic pool and spa. beautifully appointed rooms in the 'junior' (?) section.
We re greeted with the obligatory cool passionfruit drink and cool towelettes. Once we re checked in though, we found the service very average almost non existent, but not rude or arrogant but more just like you find in a western country, rather than Vietnam, where we had been spoilt.
But the hotel itself was faultless.
There is a pool side bar and then another two eating places on the property.
The hotel Is close to the markets and the eateries. Make sure you eat at an eatery called 'streets' its a first class restaurant aimed at training a few select young people from orphanages
and extreme disadvantaged homes, to make a life and a career for themselves. Well worth the
support.
The market traders are relentless in their effort to get you to buy, it almost turns you off wanting to go out or near them. Even when you stop for something to eat and think you are in
the relative peace and quiet of your restaurant, they stills come and hound you at your table,
so choose a table, inside the restaurant.
We went for a beautiful and easy ride around the villages to the lantern making place, where
we made a lantern, it takes 25 processes to make one lantern. We then headed to the
vegetable and herb village, amazing, with the same generations of family working the land for
over 200 years, the booking also included dinner, which was very nice. Very easy , leisurely
ride.
We booked through the hotel and our guide was Tuht, I think. The guest services woman was ver helpful and nice. Maybe we just caught the reception staff on a busy day?
There are hundreds of tailors, my suggestion is to NOT get garments made at the market, if
you do though, be ruthless in your bartering, because they have you in, measured up and
money taken from you before you realise how much you've just paid.
Go to the tailors in the side streets, not in the touristy streets or markets, but in the side streets,
not as flash as the others, but cheap, well made and fast, their turn around for garments is an
afternoon rather than 24hrs like the market.

If you arrive at Hoi An by bus and a man called Loc starts chatting to you at the bus drop off
and telling you about his sister the tailor, DON'T be fooled. She works in the market and is
making serious money from westerners who not astute enough to seriously barter.

Room Tip: Go for the ground floor, they have their own outdoor areas, with lounges, and just a few paces to pool, though not so close as to hear the noise from the pool. Try not to get the first roomnearreception, because it is where everyone meets and walks down to the breakfast restaurant, can be a bit noisy
  • Stayed: September 2011, travelled as a couple
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Thank bigtripaug2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lan P, Manager at Hoi An Historic Hotel, responded to this reviewResponded 26 September 2011

Dear Valued guest ,

Warmest greetings from Hoi An Hotel .Thank you very much for your stay with us in Hoi An Hotel .
Regarding to your email , we will record all your good comments and improve our service more and more getting better to meet requirement of guest .

We do hope that we will serve you again in this Hotel in near future .

Best regards,
Lan Ngoc Ms

Rooms Division Manager

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Reviewed 24 September 2011

We stayed at this hotel in May and it is just wonderful, We stayed in a deluxe room overlooking the pool and it was great , The gardens are just beautiful and the buffet breakfest and swimmimg pool were great . I loved the tropical feel of this hotel and it was in the centre of town, with a free shuttle bus to the beach,Thank You for a wonderful stay and i am, sure we will be back soon,

  • Stayed: May 2011, travelled as a couple
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1  Thank sp0rter1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2011

Just arrived back home after 2 weeks in Vietnam - 3 of those nights at the Hoi An Hotel and wished is had been longer -excellent hotel - stayed 4 years ago at sister hotel but choose to stay in town this time it was the best decision - close to shops and restaurants- the room was great, with plenty of room, beds comfortable,front desk service first rate,full range at breakfast, the pool area lovely and inviting after walking around will return next year and hope to be able to stay longer - Thank you for a great time.
Shepparton
Vic Australia

Room Tip: Ground floor for older travellers as no lifts.
  • Stayed: September 2011, travelled as a couple
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Thank kez2394
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lan P, Manager at Hoi An Historic Hotel, responded to this reviewResponded 26 September 2011

Dear Valued guest ,

Warmest greetings from Hoi An Hotel . Thank you very much for your stay with us in Hoi An Hotel .
We are very happy when we get your good comments but we have to continue improving our service more and more getting better .

We do wish that we are very happy and honoured to serve you again at Hoi An Hotel in near future.


Best regards ,
Lan Ngoc Ms

Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2011

We spent 6 fantastic nights at the Hoi An Hotel. The service and friendliness of the staff was exceptional from the begnning to the end. We had pre-booked our accommodation but were delayed by a day. The hotel was so flexible and adjusted our booking readily without any penalty and upgraded us to a better room, which we were very grateful for. The staff were always friendly and adoring of our two children who spent many happy hours at the hotels magnificient swimming pool. The breakfasts were delicious, the grounds of the hotel beautiful and the hotel was always kept immaculately clean. The location close to the old town was also very easy. It was a great experience and made for a memorable holiday.

On the same grounds as the hotel is a travel service. The staff there were also fantastic in helping us book ongoing flights and accommodation, especially a young woman who I have unfortunately forgotten her name but I recall she was the wife of one of the hotels front desk managers. She was great to deal with, very helpful ...

All in all we could not have hoped for better!

Ana and family

  • Stayed: September 2011, travelled with family
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Thank Ana L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huynh Thi M, Manager at Hoi An Historic Hotel, responded to this reviewResponded 24 September 2011

Dear Ms ANA ,

Warmest greetings from Hoi An Hotel . Thank you very much for your stay with us for 6 nights as well as good comments from you .However ,we still continue improving the service more and more better to meet all requirements of guests .

We do hope that we are very happy and honoured to serve you and your family again in Hoi An in near future .


Best regards,

Lan Ngoc Ms

Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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