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“Great choice in the heart of Hoi An”

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Hoi An Historic Hotel
Ranked #79 of 163 Hotels in Hoi An
Certificate of Excellence
Reviewed 31 March 2013 via mobile

A lovely hotel in the heart of the old quarter. A great location for a stay in Hoi An as it is walking distance to many shops, bars and restaurants. The hotel also provides a free shuttle bus service to the beach. We also used the hotel's airport pick up service which was $22, not bad as the  airport is about 45mins to an hour away. The  grounds of the hotel are very nice with a big pool and a few different bars. Staff were very friendly and helpful particularly when we asked to change rooms to a room with a balcony. The breakfast was one of the best we have had during our extensive travelling across Asia with lots of choice catering to all tastes. All in all a good stay!

  • Stayed: March 2013
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Thank Scallybobs511
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lan P, Manager at Hoi An Historic Hotel, responded to this reviewResponded 7 April 2013

Dear Ms . Scallybobs511 ,

Warmest greetings from Hoi An Historic Hotel .

We would like to express our deeply thankfulness for your choosing Hoi An Hotel on your vacation as well as your good comment on Tripadvisor .

It is our pleasure to know that you have had enjoyable stay in Hoi An Hotel when our team have tried our best to work hard so that the service can meet guests' expectations .Your good comment is very good value for us to continue developing skill ang knowlegde to improve the service more and more getting better .

We do respect your comment highly and look forward to welcoming you back to Hoi An Hotel in near future .


Best regards,
Phan Thi Ngoc Lan
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,012 - 1,018 of 1,732 reviews

Reviewed 30 March 2013

we returned to Hoi An history hotel because it is unpretentious, clean, friendly, comfortable and close to town. If you need any help ask for LAN, she can solve any problem promptly and sweetly. Eat dinner out but lunch around the pool is great.

Room Tip: Ground floor with a little balcony and garden is best.
See more room tips
  • Stayed: March 2013, travelled on business
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1  Thank Kate4967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lan P, Manager at Hoi An Historic Hotel, responded to this reviewResponded 3 April 2013

Dear Ms.KATHLEEN ,

Warmest greetings from Hoi An Historic Hotel .

I would like to express our sincere thanks for your coming back to stay with us and have a lots of comments in our service for us to improve the service of the Hotel more and more getting better .

We are proud of that when we are pleased to welcome you as members in our family , any your comment is contributed to development our product and service be more perfect .We respect highly for that especially mention me on your comment .I am willing to help all guests in the Hotel to get satisfaction during their stay in this Hotel and do wish they may meet me any time at the hotel and I can have chance to help them with my ability and my heart .

Our team and me would like to see you again in the hotel in near future and wait for more your support and help .

All the best to you and your family .

Yours respectfully ,
Phan Thi Ngoc Lan
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2013

The Hoi An Hotel is a nice property. The rooms were clean and spacious, although some rooms back against a small road or alley that can be noisy in the morning. Our family enjoyed the pool and well-maintained grounds/gardens. The location is perfect for exploring Hoi An.

Although the service was generally fine, we expirienced a couple of minor gaps. My daughter got slightly ill at breakfast on the hotel patio (from some medication, not from the food). I was trying to clean it up with the few napkins at the table and scrambling to find more while the hotel restaurant staff watched. I appreciate it isn't pleasant, but grabbing me a few napkins would have been nice.

The hotel also tried to charge me a small amount (maybe $5) for a ceramic shampoo dispenser that I broke in the shower. I certainly broke it, but thought charge was tacky. Who puts hotel shampoo and conditioner in breakable ceramic/glass bottle in a stone-tiled shower?

In fairness, these were two very minor nits in an otherwise delightful stay.

  • Stayed: March 2013, travelled with family
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2  Thank RLM3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lan P, Manager at Hoi An Historic Hotel, responded to this reviewResponded 2 April 2013

Dear Ms . RLM3 ,

Warmest greetings from Hoi An Historic Hotel .

We would like to express our sincere thanks to have you stay with us .

Regarding to your comment about lacking of attention in our service skill , we will record and improve it immediately .Our staff in restaurant will have more train in customer service when guest meet any problem , that is our duties in hospitality technical .Our points of view always regard guest as member in our family and be willing to help guest when any guest meets problem .

For payment of amenities in the Hotel , it is hotel regulation but we still have any flexible for any special case without payment .We will train the reception to learn more experience in this case and have good solution to deal with guest in any special situation .

Once more again , thank you very much for your being our customer and your comment .

We are looking forward to receiving more your support and being pleased to welcome you back to Hoi An Hotel in near future with more perfectly service .

All the best to you and your family .

Yours respectfully ,
Phan Thi Ngoc Lan
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2013

HoiAn hotels position, central old town walking distance to restaurants, tailors, tourists sights and local atmosphere.
Staff at hotel from management to gardeners/housekeeping excellent, smiling greeting and or conversation.
Breakfast fit for a King, sets you up for the day, home away from home, can honestly recommend.

Ken. Aust,3677

Stayed: March 2013, travelled with friends
Thank Ken M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lan P, Manager at Hoi An Historic Hotel, responded to this reviewResponded 9 April 2013

Dear Mr .Ken M ,

On bahalf of Hoi an Hotel Management and team , we would like to send warmest greetings to all of you and express our deeply thanks for your return Hoi An Hotel many times.

There is no better word to expess whole of our sentiments to you when you have regarded us as your second family , our team are really happy and honoured to welcome friendly members in our Hotel family . We will tried our best to brings best services to you during your stay in here and do wish that there are many more chance to serve you much more times in Hoi An Hotel .

We are looking forward to welcoming you back to Hoi An Hotel in August ,2013 .

All the best to you and your family .


Kindest regards,
Phan Thi Ngoc Lan
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2013

Four days in Hoi An makes for a very pleasant and relaxing interlude in Vietnam.
The Hoi An Historic Hotel (to give it its full name) is located at the edge of the old town in a spacious and well laid out grounds. The swimming pool area is very well appointed and it was a pleasure to chill for a few hours after a walk through the hectic old city. The temptation was to stay for the cocktails!
Breakfast was of the highest quality and one of the best we experienced in two weeks. Staff were most courteous and helpful, lending a personal touch to the visit.
The shuttle bus to the beach was also a nice addition.

  • Stayed: March 2013, travelled as a couple
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4  Thank tommywelltravelled
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lan P, Manager at Hoi An Historic Hotel, responded to this reviewResponded 2 April 2013

Dear Mr. Tommywelltravelled ,

Best greetings from Hoi An Historic Hotel .

We would like to express our deeply thanks to have you stay with us as well as your good comment on TripAdvisor .

It is our pleasure to know that you have had high appreciation to service of the hotel .Your good comment is very good value for us to continue improving service and hotel product to be more attractive and impressive in order to meet guests' expectation .

We do hope that we are pleased to have your support continuosly and another chance to service again in this Hotel when you have other occasion to return to visit Hoi An city .

All the best to you and your family .


Yours respectfully ,
Phan Thi Ngoc Lan
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2013

After a hectic few days traveling around the south of Vietnam we were looking for a couple of days to relax, have a swim and chill out. We were recommended the Hoi An Hotel and found it to be very clean, well positioned within Hoi An and with friendly staff.
We were greeted with a refreshing cool drink, rooms were as discribed, clean and spacious, pool was very clean and a great place to relax. Location allowed easy access to "old" Hoi An, within walking distance, taxi's out the front and shuttle bus to the beach.
Our travel group would be happy to stay here again.

Stayed: March 2013, travelled with family
Thank zumac2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lan P, Manager at Hoi An Historic Hotel, responded to this reviewResponded 2 April 2013

Dear Mr .Zumac2010 ,

On behalf of Management and team of Hoi An Hisrotic Hotel , we would like to send you warmest greetings and express our sincere thanks for your choosing the hotel on your vacation when you have come to visit Hoi An city .

Your good comment on Tripadvisor will be a good motivation for us to get more happy to work and continue developing experiences and knowledges to bring more perfectly service and products to meet all guests' expectation .

We do respect highly your appreciation to our service and your are always in our record when we think of you .

We are looking forward to receiving more support from you and welcoming you back to the Hotel next time .


Kindest regards,
Phan Thi Ngoc Lan
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2013

Great location, out of the front door in to the Old Town. Good quality hotel that fitted all our needs. Very good breakfast, very clean rooms, quiet pool area, lovely gardens. Helpful staff that are slowly becoming aware of world tourist requirements and the way to treat them, still along way to go yet. Lots of tour groups but they are gone early and arrive back late, so quiet in the day. We were there in March when it was becoming hotter. Found only area air-conditioned was your room. Reception and every where else in the hotel at the mercy of the hot weather, good cost saving for the hotel, miserable for guest later in the year. Free hotel bus to sister hotel, Hoi An Beach. Here they charge you at least $5 for a sun bed and a hand towel even though 75% of the sun beds were empty. No exceptions. As I stated, long way to go for this hotel to become tourist savvy, lot of homework to do to catch with Thailand and Malaysia.

  • Stayed: February 2013, travelled as a couple
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1  Thank mrpetert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lan P, Manager at Hoi An Historic Hotel, responded to this reviewResponded 28 March 2013

Dear Mr . Likafish ,

Warmest greetings from Hoi An Historic Hotel .

On behalf of the hotel management and team , we would like to express our sincere thanks for your choosing Hoi An Hotel on your vacation .

It is our pleasure to know that you have had enjoyment with Hoi An Hotel service ,it will be a good motivation for our staffs to develop skills and knowledges to have the hotel service more and more getting better to meet guests' expectation .

We are looking forward to welcoming you back to Hoi An Hotel next time .


Kindest regards,

Phan Thi Ngoc Lan
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hoi An Historic Hotel

Address: 10 Tran Hung Dao Street, Minh An Ward, Hoi An 564002, Vietnam
Region: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #79 of 163 Hotels in Hoi An
Price Range: £43 - £123 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hoi An Historic Hotel 4*
Number of rooms: 150
Official Description (provided by the hotel):
Hoi An Historic Hotel occupies lush and spacious grounds in the heart of the old town. It is the ideal place to stay for anyone who comes to visit Hoi An and its surrounding attractions which include the area's other World Heritage sites. ... more   less 
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