Unfortunately we stayed at hai yen for our first night in Hoi An. The room itself was fine but what we found in there was extremely unpleasant. Filled with cockroaches! We had 3 running around our room within minutes of checking in. After killing them and calling down to reception to tell them of our problem they told us that if we had a problem we could leave! They sent someone up to clean the dead bugs but were exceptionally rude when we told them that we were unhappy with the room. The following morning for breakfast in my fruit platter there was a maggot. Again not impressed and went to speak with reception. They failed to provide any sort of customer service and we quickly left!
- Official Description (provided by the hotel):
- Featuring a free-form outdoor pool and free private parking, Hai Yen Hotel offers budget accommodations with free Wi-Fi and flat-screen TVs. It is centrally located in Hoi An Ancient Town. Hotel Hai Yen is 2.4 km from well-known Cua Dai Beach. Large air conditioned rooms at Hai Yen are equipped with a private balcony and seating areas. They are equipped with a safe, electric teakettle and satellite TV. Private bathrooms have a bathtub, toiletries and a hairdryer. The staff is available at the front desk 24 hours a day and can help with travel arrangements. Guests can purchase gifts at the souvenir shop. Hai Yen Hotel provides shuttle service and currency exchange. Local dishes, snacks and beverages are offered at Hai Yen’s restaurant. Son Phong is a great choice for travelers interested in shopping, food and beaches. We speak your language! ... more less
- Reservation Options:
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- Also Known As:
- Hai Yen Hotel