This is a genuine review that I myself want to express to the local travellers. It mays the second comment that i believe will be posted to the community. We went to your hotel in early of June at midday. The hotel is in a nice location between the river and beach. A man receptionist welcomed us with a rude behavior. We are the local Vietnamese, he seems to think that we do not have enough money to pay for luxury services. Is it a real four star hotel? We got the trouble at the first impression. We get the disapointment by threatening with sack (send us away the hotel). We expect the appearance of the manager to witness his manner and attitude with unfriendly welcome treat us. Horrible! I think the lovely and reputation hotel should be established with the hospitality. The receptionist, he must be trained in a hospitality technique. It is odd to tell that where is the manager and what is customer care. One final expectation, the man at the reception should improve senses of respect for client.
- Official Description (provided by the hotel):
- Hoi An Beach Resort is a four-star resort situated between the romantic De Vong river and famous Cua Dai Beach. It consists of luxurious old Vietnamese-style houses and villa rooms. ... more less
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- Also Known As:
- Hoi An Beach Hotel Hoi An
- Hoi Beach Resort