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“horribly”

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Hoi An Beach Resort
Ranked #73 of 147 Hotels in Hoi An
Certificate of Excellence
Da Nang, Vietnam
2 reviews
“horribly”
Reviewed 14 July 2014

This is a genuine review that I myself want to express to the local travellers. It mays the second comment that i believe will be posted to the community. We went to your hotel in early of June at midday. The hotel is in a nice location between the river and beach. A man receptionist welcomed us with a rude behavior. We are the local Vietnamese, he seems to think that we do not have enough money to pay for luxury services. Is it a real four star hotel? We got the trouble at the first impression. We get the disapointment by threatening with sack (send us away the hotel). We expect the appearance of the manager to witness his manner and attitude with unfriendly welcome treat us. Horrible! I think the lovely and reputation hotel should be established with the hospitality. The receptionist, he must be trained in a hospitality technique. It is odd to tell that where is the manager and what is customer care. One final expectation, the man at the reception should improve senses of respect for client.

Room Tip: nice location at the beach
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  • Stayed June 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank redblue2903
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Ho Chi Minh City, null, Vietnam
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 10 July 2014

We've been to Hoi An a couple of times before but had never stayed out by the beach. This time we had guests who wanted to be by the sea and so we chose the Hoi An Beach Resort. We booked through Agoda.com and then had to change our booking dates due to a rescheduling of our motorbike tour which we did after our stay at the beach. Even though we were not able to do this through Agoda due to the deal we had chosen, when I contacted the hotel they arranged the change for us, no problem. We had sea view rooms which were large, comfortable and had lovely balconies over the river. The bathrooms were excellent. Despite being the first rooms, closest to reception, it was never noisy. The only slight problem was the placing of the air conditioning unit - as the room we had was very large it took a long time to cool down and the A/C unit was away from the beds so it got a bit hot at night. The breakfast had a great selection and the shuttle bus into town was useful. We didn't use the pools as we cooled down at the beach and went into town each day. The time of year meant that it was incredibly hot (I would probably go earlier in the year next time to avoid the heat). The hotel is really well maintained with very friendly staff and I would recommend staying here if you are planning to spend some time on the beach.

  • Stayed July 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Lauren B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, Colorado
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 9 July 2014

I believe it is a great place to come with friends, just you and your spouse, or with the kids. There were lots of families there with kids (mostly from Aus), but my wife and I were there by ourselves and had a very nice time. Good place to go for 4 to 7 days, but I think it might get boring after longer, that is unless you just like to lay and veg, which for some IS the perfect vacation.

Pros: Super friendly staff, great rooms, great workout room (weights, treds, bike, and tennis courts), fantastic pools, good food that was moderately priced, pool side food/drink service

Cons: Small beach area. Most of the beach is barricaded by large sand bags. They don't look bad, but you can't walk the water line. Service at dinner was very slow- but the food was very good. Oh, it was under construction a bit. I heard some complaining about it, but I think they have to do it sometime, and I believe we were there during a low time.

We would go back and stay there again.

Room Tip: We liked being on the first floor, and close to the workout room. It was a garden view.
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  • Stayed July 2014, travelled as a couple
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2 Thank Nick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Antonio, Texas
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 6 July 2014 via mobile

Stay was wonderful. The room was spacious and the bathroom was just as big--even had two showers! The view of the river was great off our patio and the beach was just across the street. Grounds were beautiful. Pool was lovely.

The breakfast was delicious. So much food to choose from. Pancakes, pastries, fruit, eggs, juices.

We debated staying outside the city or not and glad we did. The free shuttle was easy, so we got the best of both.

Stayed March 2014, travelled as a couple
Helpful?
5 Thank SarahLu19227
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 July 2014 via mobile

We had a wonderful three days at Hoi An Beach resort and didn't want to leave. We travelled from North to South of Vietnam for our honeymoon and this was one of the nicest places we stayed. They looked after us well and we were upgraded to the most incredible room I've ever seen! Both pools are nice, and we were able to use the facilities and shower after we had checked out as our bus wasn't until late.

Stayed June 2014, travelled as a couple
Helpful?
4 Thank Olivia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New South Wales, Australia
Level Contributor
146 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 4 July 2014

I am a bit perplexed as to what to say about this resort. Overall, it is probably the nicest, most comfortable resort we have stayed in, yet there were some issues which colour my view of it. Well, here goes.
We flew up to Hoi An after spending a number of says in District 1 in Saigon, and were booked to stay 7 nights. The horror travelling day started with a corrupt Vinsun taxi driver who tried to charge 1 million 1 hundred thousand dong + for a 6klm trip to the airport (about $55 AUD) that we had paid about 170,000 from the airport a few days before (about $8.50 AUD). Then we had booked into the local domestic airline (VietJet Air - aka Coconut Airways) to fly up to Hoi An - BAD MOVE - it was like flying into chaos, and was the experience from hell that your worst nightmares are made of. When we arrived, the hotel driver was waiting for us, and we thought we could then relax and enjoy this leg of the trip. Wrong. We had asked for a deluxe river view room, quiet area and high floor - this was mostly provided except we had been put in the nosebleed room about5-7 minutes walk form anything, and the second last room furthest away from every thing. The noise coming from the screaming and yelling children in the hotel pool next door would have woken the dead. We were offered other rooms which were just not acceptable on viewing, and finally after about 40 minutes of changing around were shown to a beachside villa. By this time we were ready to just take anything as it had been a very stressful and exhausting day, and just wanted sit down and have a cold beer.
Breakfasts and the restaurant in general were very good - there was always a good selection of local and western foods to sample, and they actually made fresh fruit juices every morning (not the reconstituted stuff that you normally get), and the location overlooking the river was just beautiful. We had dinner in the restaurant one night, and they send out people to light lanterns and let them float along with the tide, while you are dining. The meal was pretty good for a resort restaurant (which we normally don't eat at when there are usually so many better local eating options nearby. The grounds are substantial and were always looking immaculate, there are 2 pools, a smaller infinity pool that is near the restaurant, and another larger one with a separate spa, and swim up pool bar further up the resort. There are two entrances and both are usually patrolled for security.
Now for the negatives - there were 3 nights of major disruption mainly caused by locals flying up from Saigon (I keep calling it that not HCMC, because even 40 years after the war has finished the south Vietnamese don't want to recognise the renaming of the city by the communist government in the Hanoi). There was a number of fly 2 day tour groups that arrived Thursday to Saturday that disrupted every one else's peace and enjoyment at the resort - they came in took over the place an then flew out again (similar to a horde of locusts). Examples of what the staff and other guests had to put up with - yelling and screaming from a bunch of drunk locals until 2-3am Thursday night/Friday morning; the pool trashed with beer bottles on the bottom of the pool, litter everywhere, and apparently women going to the toilet on the grass next to the pool area. Friday night another group having a major ruckus in the walkways in front of the rooms at around midnight, screaming and yelling at each other for about half an hour. Saturday night, a gala dinner for a banking concern from Saigon, where the volume of the speakers would have done the entertainment centre in Sydney proud. Ad to that bad karaoke until 11am at a decibel level that Led Zeppelin would have been proud of - and you get the idea of what everyone had to put up with. I felt sorry for all concerned, because at breakfast when these groups were there, it was like a school of sharks in a feeding frenzy. The poor staff were continuously having to clean piles of food that had been dropped on the ground, and their breakfast tables resembled areas that a bomb might have gone off in. Overall, extremely unpleasant for everyone else concerned, as they generally had three modes of conversation - loud, louder, and ear splitting. There was absolutely no regard for any other guest there, just themselves. Unfortunately, this was not a good initiation to their country in general. You hear all the time about the 'Ugly Aussie' in Bali - well here was a case in point of the 'Ugly locals".
Despite trials and tribulations, having had time to digest it all, we probably would go back there, as the resort itself, is beautiful and really well set up.

Room Tip: If your budget allows, then ask for a river view villa. Don't waste your money on a beachside on...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Gilbert L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 July 2014

Great spot near the beach...check out the beach on sunday night and hang out with the locals, was a real highlight. Resort had huge rooms, great swimming pool which the kids loved. Breakfast was enjoyable. Can't say that the staff were the friendliest we encountered on our trip but took care of our needs as requested. Laundry at the resort was hugely expensive...don't bother. Can get laundry done at many places in the street adjacent. Also Cao Cao in the adjacent street was the best place close by to eat and food was amazing. The resort is a short can ride into Hoi An (less than $5 australian).

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Elke M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hoi An Beach Resort

Property: Hoi An Beach Resort
Address: 01 Cua Dai | QuangNam, Hoi An, Vietnam
Region: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Hoi An
#14 Top resorts Hotel in Hoi An
#20 Family Hotel in Hoi An
#22 Romantic Hotel in Hoi An
#24 On the Beach Hotel in Hoi An
#31 Luxury Hotel in Hoi An
#44 Spa Hotel in Hoi An
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hoi An Beach Resort 4*
Number of rooms: 121
Official Description (provided by the hotel):
Hoi An Beach Resort is a four-star resort situated between the romantic De Vong river and famous Cua Dai Beach. It consists of luxurious old Vietnamese-style houses and villa rooms. ... more   less 
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Also Known As:
Hoi An Beach Hotel Hoi An
Hoi Beach Resort

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