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“Great location” 4 of 5 bubbles
Review of Phu Thinh Boutique Resort & Spa

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Phu Thinh Boutique Resort & Spa
Ranked #30 of 137 Hotels in Hoi An
Certificate of Excellence
Melbourne, Australia
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great location”
4 of 5 bubbles Reviewed 21 July 2014

Great location and very helpful staff.
It is on the road between the town and the beach. The staff are very friendly and helped us with anything we wished to do. The catch is don't stay in 109 as the rooster is a noisy fella. Having a pool this time of year is great as the middle of the day is hot and is a great refuge.
Bicycles from the hotel are handy and free of charge and they have plenty.
I would stay here again and reasonably priced. The beds aren't great but we have found this to be in most cases.

Room Tip: 005 ground floor spacious
See more room tips
  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Elizabeth_Melb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhuThinh2, Guest Relations Manager at Phu Thinh Boutique Resort & Spa, responded to this review, 26 July 2014
Dear Elizabeth, thank you very much for your stay and your valuable feedback on us. It was our pleasure to read your kind compliments on our great location and the helpful service from our staff. We appreciated very much for your tips of our pool, bike service, especially reasonably priced. It would be fantastic to welcome you back in the future. Kind regards, Huyen/ Care Ms.
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970 reviews from our community

Traveller rating
    672
    216
    58
    18
    6
See reviews for
171
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (144)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Thai first
  • Vietnamese first
  • Any
English first
Derry
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 19 July 2014 via mobile

Stayed here for 2 nights during our time in Hoi An. Very well located, you could walk to the Old Town in about 15mins but you can get a taxi easily enough. The staff were extremely helpful, I was given a lot of information when I was checking in. We had a room with a view of the garden & pool which I would recommend paying the extra for! Our room was clean with all the necessary amenities, they even came around in the evening asking did we need any fresh towels. We ate at the restaurant one evening which was poor enough. The pizza base was like crackerbread and I had to send the meal back. The staff were extremely apologetic about this though and changed the meal, they even gave us a free dessert! Breakfast was good with a wide variety, however, the water on offer was very warm and not chilled. The pool was great to lay about and they offer you towels there. There is a lot of construction nearby and a rooster that is constantly crowing, that got
irritating in the mornings! Despite this, we enjoyed our stay and felt very relaxed and well looked after.

Stayed July 2014
Helpful?
Thank leannemcm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhuThinh2, Guest Relations Manager at Phu Thinh Boutique Resort & Spa, responded to this review, 23 July 2014
Dear Leannemcm, many thanks for your relaxing stay and your constructive feedback on our resort and its well- equipped facilities. It would be a delight to hear that you had been looked after so well by our staff right on check in and throughout your stay. We appreciated very much your positive feedback in our services. In the other hand, we do apologize for downside comment on your dinner which we understand you would expect an delicious diner like other guests, however our chef did not pay full attention that night and we did take the alteration immediately. Our F&B manager is aware of your feedback and it has been improved. One more , we extremely apologize to hear about the roster irritation which we were dealing with our neighbor to minimize the noise. It would be convenient if we heard that earlier, we could change the room for you. All in all, your entire team would highly respect to hear all the aspects of your review, we assure to take a prompt action and ensure the problem never repeat. One more , thank you to give us some tips to enhance our service further and wish to have chance to welcome you back and we promise to make your stay over pleasant without any negation. Kind regards, Huyen/ Ms
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Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 16 July 2014

We stayed here 3 nights and the hotel is very well run. All of the staff go out of their way to help you and they always had a smile on their face. The swimming pool was great after a hot day in town. The room was very clean and all the usual (a/c, satellite TV, wifi, shower) were all excellent. The bed was comfy and the breakfast had a wide range of options. A very enjoyable stay. Thank you to all the staff.

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Clarissa140
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhuThinh2, Guest Relations Manager at Phu Thinh Boutique Resort & Spa, responded to this review, 22 July 2014
Dear Clarissa140, we were so exited to read your excellent feedback and so glad to learn that you completely enjoy your stay with us. Our entire team highly appreciated your fabulous praise on us which we felt much encouraged and we assure to maintain our best performance in our daily work. We thank you very much for such a brilliant experiences and hope that you are able to visit us again in the future holiday. Kind regards, Huyen/ Ms
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Reading, United Kingdom
Level Contributor
67 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 15 July 2014

The hotel is near enough to the town to walk, but far enough away to not be right in the noise of a town. The staff here were lovely and warm and really made you feel welcome. Will go back if im ever in Vietnam again

  • Stayed November 2013, travelled solo
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Louk2606
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhuThinh2, Guest Relations Manager at Phu Thinh Boutique Resort & Spa, responded to this review, 21 July 2014
Dear valued guest, thank you very much for your relaxing stay at our resort, moreover we greatly treasure your excellent review on our location and warm staff. We were so glad to satisfy your expectation and make your stay thoroughly comfortable. We look forward to welcome you back again in the near future. Kind regards, Huyen/Ms
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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 14 July 2014 via mobile

In twenty years of extensive travel we have never come across customer service as good as this. Special mention to Huyen (Ms Care) who even after we checked out continued to assist us. Great value for money, picturesque & welcoming.

Hope to see you again, Heinen family.

Stayed June 2014
Helpful?
1 Thank rod h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhuThinh2, Guest Relations Manager at Phu Thinh Boutique Resort & Spa, responded to this review, 21 July 2014
Dear Rod and your family, it was truly our pleasure to read your incredible review and your exceptional compliment - FIVE STAR SERVICE. We highly appreciated your valuable comment and your satisfaction is our passion, our entire team constantly do our best and hope every guest feeling comfortable and relaxing. We do hope to welcome your family back in the upcoming time. Our best wishes to your family. Huyen/ Care Ms.
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Waikanae
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 12 July 2014

We had three days here and it was wonderful. The staff couldnt do enough for us, the pool was fantastic after all our shopping. The Hotel Cooking class was fabulous, and we had so much to eat. Bikes we hired from the hotel were a great break. All in all a great Hotel. Thank You

Room Tip: We were upstairs and nothing bothered us.
See more room tips
  • Stayed June 2014, travelled with friends
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank WaikanaeSue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhuThinh2, Guest Relations Manager at Phu Thinh Boutique Resort & Spa, responded to this review, 18 July 2014
Dear WaikanaeSue, many thanks for your excellent stay at Phu Thinh Boutique resort and we are more than happy to receive such a fantastic feedback from you. We appreciated highly your exceptional praise on our staff that we constantly strive our best to make your stay most comfortable. We look forward to welcome you again to our resort next time. Best regards, Huyen Ms.
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Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 11 July 2014 via mobile

Stayed 3 nights here in July. For the price we paid the room/facilities were great. Lovely pool and clean, modern rooms with good air conditioning. Staff are helpful. The hotel did seem to be quite noisy in the morning with cleaners /builders crashing around although we did avoid the rooster!

Stayed July 2014
Helpful?
1 Thank chokeartist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhuThinh2, Guest Relations Manager at Phu Thinh Boutique Resort & Spa, responded to this review, 16 July 2014
Dear valued guest, it was a delight to hear that you obtained a relaxing stay in our resort recently, moreover we were thrilled to read you compliments on our resort facilities, our well equipped and clean room, specially on our accommodating and helpful staff. I have passed your comment to the related department to minimize the noise and strictly alert on their daily work. We would like to extend our thankfulness and appreciation on all the aspect of your review. We do hope to welcome you back again in the future. With best regards, Huyen/ Ms
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Additional Information about Phu Thinh Boutique Resort & Spa

Property: Phu Thinh Boutique Resort & Spa
Address: 488 Cua Dai Street, Hoi An 560000, Vietnam (Formerly Phu Thinh 2 Hotel)
Phone Number:
Region: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#6 Family Hotel in Hoi An
#7 Romantic Hotel in Hoi An
#10 Luxury Hotel in Hoi An
#18 Spa Hotel in Hoi An
Price Range (Based on Average Rates): £
Hotel Class:4 star — Phu Thinh Boutique Resort & Spa 4*
Number of rooms: 60
Reservation Options:
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Also Known As:
Hotel Phu Thinh 2

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