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“Beautiful property, facilities need attention” 4 of 5 bubbles
Review of Anantara Hoi An Resort

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Anantara Hoi An Resort
Ranked #38 of 140 Hotels in Hoi An
Certificate of Excellence
Level Contributor
67 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Beautiful property, facilities need attention”
4 of 5 bubbles Reviewed 18 April 2014 via mobile

This is my second stay at this hotel. On both occasions I've come with friends and we've taken three rooms. My first stay a year ago was flawless. It's a great property and everything worked well.

Twelve months on I can report it remains a great property and well located to access the old town. However, twice now during this I've had to talk to reception about the aircon in my room not working (and I'm here for two more days!). There's clearly a problem as they fix it but obviously only a patch job. Also the Internet service seems to have declined and is very poor in this part of the resort.

Perhaps the decline over 12 months suggests a change of management? Either way, I could get plenty of places with dodgy aircon and poor Internet that don't charge these prices. Unfortunately with international prices comes the obligation to provide international services.

I think on my next trip when I bring friends and family here I'll try another Hoi An hotel.

Stayed April 2014, travelled with friends
Helpful?
Thank Sean R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NoelCameron, General Manager at Anantara Hoi An Resort, responded to this review, 25 August 2014
Dear Rachelle_Darron

Thank you both very much for choosing to celebrate this amazing time in your lives with us here at Anantara Hoi An Resort. On behalf of the team and I we are thrilled that your stay has resulted in so many amazing stories to be shared and thank you for doing this here on social media.

Should your future anniversary plans bring you this way, or to another of Anantara’s unique destinations I would be delighted to be of any assistance that you may require.

Thank you again for sharing your amazing stories with us and congratulations.

Kind regards
The team and Noel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,709 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (452)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Vietnamese first
  • Any
English first
Melbourne, Australia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 18 April 2014

We spent 4 days here and loved every moment. The resort is close to the old town, with many restaurants close by. We stayed in a garden room, it was well appointed, split level, sitting area, sunken bath and all modern conveniences. Staff are friendly. Breakfast is a scrumptious buffet served on the balcony overlooking the river. It was here we became addicted to Vietnamese coffee.

Room Tip: The garden rooms are on the quieter side. There is less plumbing noises on the top floor.
See more room tips
  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Alexander B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NoelCameron, General Manager at Anantara Hoi An Resort, responded to this review, 19 April 2014
Dear Alexander B

Thank you for choosing to stay with us at Anantara Hoi An Resort and for sharing your amazing experiences on social media.

We are delighted that you have had such a memorable time with us and we all look forward to welcoming you again to Anantara and the unique town of Hoi An

Kind regards
Noel Cameron
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 17 April 2014

Stayed in a Garden view room 11/12 Mar. A very friendly welcome on arrival with snacks, mint tea and cool towels.
The room was superb, very clean and the day beds on the verandah a pleasant place to relax in the afternoon.
The hotel is in a quiet secluded location, right on the river, with an easy stroll to town down a shopping street or via a scenic river walk.
A good buffet breakfast with great outlook over the river.
Wished we had stayed longer!

  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank 2Travellingmacs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NoelCameron, General Manager at Anantara Hoi An Resort, responded to this review, 19 April 2014
Dear 2Travellingmacs

Thanks for all of your kind words about your recent stay with us at Anantara Hoi An resort, we are delighted that the memories are so great and we do hope that for your next visit you can stay longer.

There is just so much to do and see in Hoi An as well as also just relaxing in our unique Anantara property.

On behalf of the team and I we do look forward to welcoming you back soon.
Kind regards
Noel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
84 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed 16 April 2014

This is a large modern hotel, comfortable and well equipped, without any great atmosphere. It is very well situated in the centre of Hoi An, but set in large quiet grounds with lush tropical gardens and a pool. Each room has a private sitting-out area. being so close to the wonderful restaurants in town, we did not try dinner in the hotel, but the breakfasts are magnificent. the staff are very friendly and helpful.
Tip: the hotel laundry prices are absurd - there are local ladies waiting outside the gates offering to do your smalls for a fraction of the price.

  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rosemary P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NoelCameron, General Manager at Anantara Hoi An Resort, responded to this review, 19 April 2014
Dear Rosemary P

We are honored to have you stay with us and for sharing all the great qualities of our amazing resort.
Hope to see you soon and again.

Thank you and regards
Noel Cameron
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hull
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 16 April 2014 via mobile

Spent 2 nights here, wish it could have been longer. Perfect setting, great position for seeing the sights of Hoi An. Rooms large with sitting area, bathrooms with sunken bath and outside an area for sitting. Pool adequate although not enough loungers. Restuarant serves great food, breakfast superb. Staff very helpful and nothing too much trouble.
Will definitely return.......

Stayed April 2014, travelled with friends
Helpful?
Thank BonnieRoos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NoelCameron, General Manager at Anantara Hoi An Resort, responded to this review, 19 April 2014
Dear BonnieRoos

Delighted you have experienced all the unique qualities of Anantara Hoi An and that you have shared these on social media. We await your planned return with open arms and I will be delighted to assist in any way I can.
On behalf of the team and I thank you and see you soon.

Kind regards
Noel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Merseyside
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 16 April 2014

Hoi An was a totally lovely experience,could not ask for more at such a well laid out hotel,positioned ideally in the town.
Room was nice decor with a step up into bedroom,bathroom same level,Breakfast was superb overlooking the river,pity we could not stay any longer,I would stay there for longer period hopefully next time,cycles where free to use also.

  • Stayed March 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank brianeddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NoelCameron, General Manager at Anantara Hoi An Resort, responded to this review, 19 April 2014
Dear brianeddy

Lets for choosing to stay with us and I do hope you next visit is as you suggested for a longer period. There is just so much to see and do at this unique destination that is nestled on our doorstep.

Thanks for sharing your kind words and hope to see you soon.

Kind regards
Noel Cameron
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Marietta, GA
Level Contributor
235 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
5 of 5 bubbles Reviewed 15 April 2014

I stayed here with a group of women in several rooms. Everyone loved the room. Breakfast was ample, and the grounds were very pretty. Some enjoyed the spa while we were there, but otherwise, most of us were out and about all day, and only came back to enjoy an nice nights sleep.

  • Stayed March 2014, travelled with friends
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JoanMarietta_GA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NoelCameron, General Manager at Anantara Hoi An Resort, responded to this review, 19 April 2014
Dear JoanMarietta

Delighted you have all had such a memorable time with us all here at Anantara Hoi An Resort.
I do hope you are all planning a sequel as we would be thrilled to welcome you back soon.

Thanks again and kind regards
Noel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Anantara Hoi An Resort

Property: Anantara Hoi An Resort
Address: 1 Pham Hong Thai Street | Hoi An Town, Quang Nam Province, Vietnam, Hoi An 880000, Vietnam (Formerly Life Heritage Resort)
Region: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#2 Romantic Hotel in Hoi An
#3 Business Hotel in Hoi An
#5 Top resorts Hotel in Hoi An
#5 Family Hotel in Hoi An
#15 Luxury Hotel in Hoi An
#24 Spa Hotel in Hoi An
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Anantara Hoi An Resort 4*
Number of rooms: 93
Official Description (provided by the hotel):
Located along the scenic Thu Bon River, Anantara Hoi An Resort is a short stroll from the colorful and bustling Ancient Town, a UNESCO World Heritage Site. Touches of French, Dutch, Chinese and Japanese cultures make up the distinct ambiance and atmosphere in the resort. Awarded Best Heritage Resort in Vietnam by the Vietnam Economic Times in 2005, 2006 and 2007, Anantara Hoi An Resort is a living testament to Hoi An’s rich history. ... more   less 
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Also Known As:
Life Heritage Hotel Hoi An
Life Heritage Hoi An
Life Resort Hoi

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