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“Recent stay at Palm Garden Resort Hoi An”

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Palm Garden Beach Resort & Spa
Ranked #71 of 159 Hotels in Hoi An
Certificate of Excellence
Reviewed 19 January 2012

My partner and I stayed at the Palm Gardens Resort and Spa Resort in Hoi An in early January 2012 for 3 days. It is a great resort for a bit of piece and quiet after Saigon and Hanoi and only a few minutes and a cheap taxi ride to Hoi An town. The staff at the resort were extremely helpful and friendly, especially the guest services people who nothing was too much trouble for. I would recommend Palm Gardens Resort, but probably best not to travel there in January as it was quite cool and rained the whole time we were there and we didnt get the chance to use the pool or go for a swim in the surf.

  • Stayed: January 2012, travelled as a couple
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2  Thank Paul J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,499 - 1,505 of 2,195 reviews

Reviewed 18 January 2012

We stayed at the Palm resort on december, definitely not the best season for a seaside resort, anyway..they are pretty far from downtown hoi an thought they provide a free shuttle service back and forth.. The rooms are pretty big, in a lush palm garden bungalows, though the general furnishing and the bathrooms are not a 5 stars.. the biggest flaw is the musty smell inside. The pool is big and beautiful, the service warm and friendly. Good tasty breakfasts.. but in the end you can choose better at the same price..

  • Stayed: December 2011, travelled with family
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1  Thank IndianaT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 January 2012

Stayed 6 nights and really enjoyed the experience. Staff we very friendly and worked to provide good service. Nice resort to hangout at or a good base if you want to explore Hoi An and surrounds.

  • Stayed: January 2012
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Thank gars28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 January 2012

We arrived just after new years and we were excited about our resort stay in a beach front bungalow. However when we arrived we were a little disappointed.
The brochure said "beach front with own private courtyard and garden", The courtyard was a five foot wide paved area shared with the next door and the garden was tow plants on the side.
Our bathroom facilities were outside with no door on the toilet just a curtain and the toilet was in the shower,and they gave us a pair of old used thongs to wear in the shower to prevent tinea.
the hot water in the shower barry lasted one shower so two people could both have a morning shower.
There was no lighting just two lamps next to the beds, and the heating did not work so it was very cold at night considering it was not the best weather.
The bed was ridiculously hard and had no blankets just two sheets. The "free" Wi-Fi was intermittent at best if it worked at all.
The tv channels were very limited so we asked for a DVD player, we were told it would cost $5 for one day. After been told for the following 2 days that we could not have it cause it was broken then fixed then broken and not getting it in the end they still tried to charge us for it.
We woke up the first morning to the loud sound of a high pressure cleaner ext to our front door being used on the building next to us. When we asked them if they could move it we were told they will be done in 5mins, two hours later they moved it!
When they cleaned our rooms even though there was sand everywhere, blown in from outside, they did not replace our linen or our sheets until we asked them to and they did not vacuum the floors just gave it a quick sweep on leaving.
They gave us a fruit platter on arrival which was nice with some fresh rambutans, however they gave us no knife to cut them open to eat them.
All in all we payed over $300 a night for the "experience" and for what we got and the service we received it was well and truly not worth it. I would have rather payed a little bit more and stayed at the Nam Hai just up the road, a real 5-star!
I strongly advise you look elsewhere!!

  • Stayed: January 2012, travelled as a couple
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Thank EmC1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 January 2012

We arrived at Palm Garden Beach Resort and Spa in Hoi An on the 2nd of January. On our arrival, we were greeted with staff and a warm cup of ginger tea. We were a family of four and therefore had 2 rooms overlooking the ocean.

We were quite surprised and impressed on the size and layout of the resort. The rooms were of a good size with a large bathroom.
The staff organised our luggage while we enjoyed our tea. We took a walk around the resort and were impressed with the way the landscape effortlessly incorporated Palm and Banana trees, creating a very relaxing feel. We also noted the army of staff/workers ever attending to the gardens and paths leading to individual rooms.
We found the staff especially the Resort Guest Manager to be very helpful and welcoming.

The next morning, we were directed to the breakfast room, which was very large with a huge outdoor seating area. The breakfast is as what you would expect in most Asian resorts and hotels. It had basically everything from cooked meals to soups of various kinds. The meals were good and we always looked forward to breakfast ever morning.

Palm Garden Beach Resort and Spa is only 5km to the Hoi An Ancient Town and it cost approximately 80,000 VND (about $5 AUD) by taxi from the resort. Hoi An Town is world famous for the tailoring and garment industry.

We stayed at the Palm Garden Beach Resort and Spa for 5 days and we cannot but inform others of our fantastic experience and how good the staff looked after us.
We can't wait to go back next year for more.

Godwin Family, from Victoria Australia

  • Stayed: January 2012, travelled with family
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5  Thank GodwinFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 January 2012

We stayed 7 nights over new year 2011/12.
There is no way this is a 5 star or even 4 more like a solid 3 star.
The gardens, pool & restaurants are fine however the room is well below par.
The walls are paper thin & all your neighbors snoring, farting etc are heard! The bed is rock hard, Asia is known for a firm bed but this is beyond comfort. The rooms need a make over & bathrooms r tired.
On a more positive note the spa is wonderful. The new year complusory dinner was a rip off.
Breakfast was good, lunch at the pool was undercooked - book with caution

  • Stayed: December 2011
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1  Thank lovestoholiday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 January 2012

The staff, at all levels, were always friendly and could not do enough to help out, even when some of our requests were out of their usual area of expertise (eg IT issues with our own equipment).

We are mystified by recent negative reviews, particularly in relation to the attitude of the staff - it does not reflect our experience at all.

The rooms are well sized and, whilst they are far from new, everything worked as it should. It rained for most of our stay and was colder than we expected so we asked for a Doona and extra pillows, which were happily supplied immediately. The buffet breakfast was good, with a huge range of hot and cold and western and Asian choices. As for the restaurant menus, as a vegetarian, I found little choice throughout Saigon and Hoi An, but in Palm Gardens, there was no problem making special dishes for me. We were there for the New Years Eve Gala dinner which was a huge and largely seafood offering (which doesn't suit me) but they provided me with an endless supply of vegetarian dishes throughout the night, delivered to our table.

The service is to be commended and, in my view, makes up for any issues that might arise with a resort that isn't new. There is a regular shuttle bus, taxis were always available and cost about 75,000 dong on the meter to Hoi An, the spa services were good, room service was prompt, the tour information was readily provided with good recommendations, the pool is large and clean and the gardens are lush and green. In my experience, the people make the biggest difference to a stay and PGBR were lovely.

  • Stayed: January 2012
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Thank KPAU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Palm Garden Beach Resort & Spa

Address: Lac Long Quan Street, Cua Dai Beach, Hoi An, Vietnam
Phone Number:
Region: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Business Hotel in Hoi An
#12 Romantic Hotel in Hoi An
#14 Top resorts Hotel in Hoi An
#15 Family Hotel in Hoi An
#24 On the Beach Hotel in Hoi An
#29 Luxury Hotel in Hoi An
#45 Spa Hotel in Hoi An
Price Range: £84 - £164 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Palm Garden Beach Resort & Spa 4.5*
Number of rooms: 216
Official Description (provided by the hotel):
Set on five hectares of landscaped tropical garden with over 400 species of palm trees and plants right along a 220-meter stretch of the famous Cua Dai, Palm Garden Beach Resort and Spa offers a touch of Hoi An's traditional architectural design combined with a taste of modern luxury and only 5 minutes by car from the UNESCO- recognized World Heritage Hoi An ancient town. The combination of nature and a unique architecture remarkable of the culture of Hoi An make a distinctive character for Palm Garden Beach Resort and Spa. Elegant accommodation comprises 216 wooden-designed rooms and beachfront bungalows. Spacious guest rooms have been constructed from and furnished with natural materials, and all feature a private balcony and modern amenities. Resort facilities encompass a deluxe spa offering best products, a fitness centre complete with sauna, state of the art meeting facilities, water sports activities, a private beach, and a 969 square-metre outdoor pool surrounded by lush gardens. Guests are sure to enjoy the resort's selection of cuisine, ranging from traditional Vietnamese to international specialties at restaurants. ... more   less 
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Also Known As:
Palm Garden Beach Resort And Spa
Palm Garden Beach Hotel Hoi An
Palm Garden Hotel
Palm Garden Hoi An

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