We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Palm Garden Beach Resort & Spa
Show Prices
Like saving money? We search up to 200 sites for the lowest prices
Nearby Hotels
View Hotel
  • Free Wifi
  • Free Parking
View Hotel
  • Free Wifi
  • Free Parking
View Hotel
  • Pool
  • Beachfront
View Hotel
  • Free Wifi
  • Free Parking
View Hotel
  • Free Wifi
  • Free Parking
View Hotel
Certificate of Excellence
  • Free Wifi
  • Free Parking
Ally Beach Boutique Hotel Hoian(Hoi An)
View Hotel
  • Free Wifi
  • Free Parking
View Hotel
Certificate of Excellence
  • Free Wifi
  • Free Parking
View Hotel
View Hotel
  • Free Wifi
  • Free Parking
Reviews (2,334)
Filter reviews
2,334 results
Traveller rating
1,319
707
221
59
28
Traveller type
Time of year
LanguageAll languages
More languages
1,319
707
221
59
28
Show reviews that mention
All reviewsgolden lotusmi casarocking chairsbeachfront bungalowshuttle busbeach bartennis courtsplenty of sunbedskids clublarge poolold townsun loungersstayed here for nightsshuttle servicevietnamese foodlaundry donegreat pool
FilterAll languages
Updating list...
1,331 - 1,336 of 2,334 reviews
Reviewed 6 January 2014

This place is a real treat. It is beautifully laid out over the gardens and beach. We stayed here 4 nights in December, and loved it. It is a little outside of Hoi An but such a lovely location right on the beach. Factilities are fantastic with a great pool, kids club and decent gym.
We had back massages and facials which were probably a lot more expensive than if we had gone outside, but we knew we would have excellent therapists providing these.

There is a good tailor across the road from the hotel which allows for you to go back for numerous fittings if needed - which is generally the case with any clothes you might be getting made.

Breakfast buffet was superb. Staff all around the hotel were really amazing, with everyone always greeting us as they went about their daily work.

  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank tanlen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eampgr, General Manager at Palm Garden Beach Resort & Spa, responded to this reviewResponded 12 January 2014

Dear tanlen,

Greetings from Palm Garden Resort & Spa.

We hope you are well and had a safe flight back home.

On behalf of the management and staff, we thank you for your kind comments and delighted to know that you have enjoyed your stay with us. i will definitely share this to the team as these motivate and inspires us to further enhance our level of service.

Again, thank you and looking forward to welcome you once again on your future visit in Hoian.

Kind regards,

Mr. Tran Duy Ngoc
General Manager
Palm Garden Resort & Spa
gm@pgr.com.vn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2014 via mobile

The landscape of the hotel is nice, the rooms look nice but have horrible lighting, it is nearly impossible to read in the room. Also the walls are not sound proof, you can hear everything through the walls from the room next door and we experienced that this was especially bad when the people next door check out because you would hear them getting ready and leaving then a couple of minutes later the cleaners would come in and make heaps of noise cleaning the room at 5:30-6:00am.

Some staff are friendly and helpful but others appear grumpy and roll their eyes when you ask for something. Many staff don't speak very good English.

The showers are either burning hot or freezing cold, there is no in between - not exactly what I would expect to find in a 5 star hotel. The bath takes over an hour to fill and doesn't stay full for very long.

The hotel has shuttles into Hoi An town a few times a day and will pay for taxis when the shuttles are full, otherwise it is only a US $5 taxi ride in.

There is plenty of variety in breakfast but it is packed up strictly by 10am each day.

The wifi didn't work in our room so we reported this and they installed a personal network in our room which was good. Many of our friends also said the wifi didn't work in their rooms.

Overall the hotel was clean and had the facilities but I probably wouldn't stay here again!

  • Stayed: January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Travellover031092
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eampgr, General Manager at Palm Garden Beach Resort & Spa, responded to this reviewResponded 13 January 2014

Dear Travellover031092,

Greetings from Palm garden Resort & Spa.

I hope you are well and had a safe flight back home.

I am deeply sadden to know of your experience during your stay with us. However, I would like to thank you as I have taken all your concerns on board and have immediately applied immediate action on this. The lighting inside the room, please be advised that I have conducted a meeting with the department concerned. We will be adding additional lighting as well as reading lamps to the room as soon as possible. Concerning the walls of the room, we are currently looking for a better solution on how to make our walls sound proof as we have invited an outside company to help out and provide effective solutions. Regarding the water system, our team have already carefully adjusted the heating system applying on all rooms of the resort. I have also sent out a strict memorandum regarding staff behavior as strict disciplinary action or dismissal applies to violators. Rest assured that these issues are never to be repeated.

Thank you and hope you would be able to stay with us once again on your future trip in Hoian and provide you the improvements made to serve you better and meet your expectations.

Kind regards,

Mr. Tran Duy Ngoc
General Manager
Palm Garden Resort & Spa
gm@pgr.com.vn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2014

We stayed at the Palm Garden resort for a week in December as part of our honeymoon trip to SE Asia.

The hotel was great and there were some thoughtful touches that made it even better, such as the daily newsletter and turn-down service (mmm, chocolates!). Having never stayed in a resort based hotel before neither of us were sure what to expect, so we were really pleased that it wasn't a huge resort but had enough facilities to entertain you - from the restaurant, to the spa, the coffee lounge, and tours. We ate there several times and all the food was tasty and well prepared, and we both had treatments in the spa which we enjoyed. There is also a games room with pool table where we ended up having a few games with one of the staff one evening when the weather was not so good.

The hotel itself is really clean and feels quite new. The staff are incredibly attentive, and keep the grounds of the resort in immaculate condition through constant maintenance. The resort is centred around a large and beautiful pool which was great for a dip when sunbathing. The beach was nice but the weather in December wasn't really beach weather and the sea was quite rough, but we did have some nice walks along the beach.

As it was approaching Christmas when we were there the hotel was putting up a seemingly endless stream of Christmas decorations - this started with the Christmas tree of course, but by the end of our stay there was a flying santa and reindeer, crib, gingerbread house and boat of gifts! It was incredible to watch the transformation!

Unfortunately at the end of our trip I got sick, and an hour before we left I asked to see the resort doctor as I was really unwell. The doctor arrived within minutes and had a good look at me before going to the pharmacy to collect the drugs I needed. He was great and had there not been a resort doctor at hand we would have had to pay a small fortune to see a doctor when we reached our next destination of Hanoi.

Also, the free shuttle to and from the centre of Hoi An is such a bonus and we used it every day. The timings of the shuttle were perfect to coincide with eating, drinking, shopping and exploring Hoi An.

  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Rachel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eampgr, General Manager at Palm Garden Beach Resort & Spa, responded to this reviewResponded 13 January 2014

Dear Rachel C,

Greetings from Palm Garden resort & Spa.

We hope you had a safe flight back home.

On behalf of the management and staff, we thank you for your kind comments and delighted to know that you have enjoyed your stay and have met your expectation. I will definitely share this to the team as these inspire and motivates us to further enhance our level of service.

Once again, thank you. We look forward on having you back with us your next future trip in Hoian.

Kind regards,

Mr. Tran Duy Ngoc
General Manager
Palm Garden Resort & Spa
gm@pgr.com.vn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2014

We spent 2 nights at the hotel, the view and the facilities are amazing.
The location of the hotel is quite far from Da Nang city and not at a walking distance from Hoi An, but there is a free bus from the hotel to Hoi An city.

But we were disappointed with the service:
1.For 2 nights after 8pm there were no hot water - the service men came twice but all he said was that the whole "Street" (group of rooms) was fully booked thus there is not enough hot water for everybody.
2. The receptionist could not answer simple questions like how much was the taxi fee to the Hoi An/Da Nang airport, they were asked in Vietnamese so I do not think there are any language issues here.
3.When I asked to check out, I was asked to wait at the sofas. After 20 minutes of waiting I came back just to discover that I had to ask to check out again and only then the receptionist called the room service to check the room, so it took 10 more minutes of waiting.

  • Stayed: December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Ly N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2014

The staff is welcoming, the rooms are very nice and the facilities are great. Spa, pool, private beach, great restaurant and beautiful green surroundings. Just a short taxi ride into Hoi An, which is amazingly charming as well. I would come back to the resort for sure!

Stayed: January 2014, travelled with family
1  Thank Andrea R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews