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“Absolute bliss”

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Palm Garden Beach Resort & Spa
Ranked #69 of 153 Hotels in Hoi An
Certificate of Excellence
Melbourne, Australia
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Absolute bliss”
Reviewed 9 June 2014 via mobile

Amazing beach views. Great pool, spa and massage facilities. Staff are very friendly. Fantastic location and amazing seafood buffet dinner with a live band.

Very clean, spacious and well maintained gardens. Bliss

Perfect venue for R & R.

Stayed June 2014, travelled as a couple
Helpful?
1 Thank Nskordos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PGRHCM, Manager at Palm Garden Beach Resort & Spa, responded to this review, 22 July 2014
Dear Nskordos,

Warm Greetings from Palm Garden Beach Re

Firstly, many thanks for the excellent feedback regarding our BBQ Seafood Buffet and it makes us very happy to hear that you enjoyed it so much. We will most definitely communicate that feedback to the F&B Manager's team and his staff.
Thank you also for your positive rating for your overall experience and we look forward to the opportunity of welcoming you back to our resort when your travels bring you back to Hoi An.

Kind regards,
The Management
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2,121 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (452)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
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English first
Wellington, New Zealand
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 June 2014

We stayed here as we wished to have a few days of relaxing by the pool and beach.
I loved the pool which was nice and warm and my husband liked the cooler beach which
had some good waves for boarding.
The gardens were especially gorgeous with lovely tropical plants.
We hired two bikes and made it to Hoi An and back. It was a great way to see the countryside.
We could get the shuttle into town in the late afternoon and go to the market, and go for a local meal.
A fabulous resort to relax.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NickiCooke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalmGardenHoiAnVN, Người quản lý at Palm Garden Beach Resort & Spa, responded to this review, 22 July 2014
Dear NickiCooke,

Warm Greetings from Palm Garden Beach Resort & Spa Hoi An, Vietnam

We are delighted to know that you enjoyed visiting Hoi An and staying with us. We look forward to welcoming you back to the warmth and hospitality of Palm Garden in the near future.

Warm Regards,
The Management.
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Paris, France
Level 4 Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 7 June 2014

a great place and most of this resort is at five stars level! but the reception area with a outnumbered staff is not good enough in spoken english and usually don't undertand your request even they told you "yes" when you asked them if they understood.... comic!
some minor details in the room's setup are not acceptable at a five stars level e.g. (curtains in the bedroom not wide enough... missing few centimeters; in the bathroom the main curtain was not properly fixed on the wall;
room service was great
hotel's staff were very polite and smiling at any time!
the restaurant menus for lunches and diners are always the same for all the resort.... boring!!!
and expensive also
breakfast is " phenonemal" and an excellent performance.
what'else ???

Room Tip: with a beach view : great but these rooms are so expensives that we had to be in a "garden view...
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  • Stayed June 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jacques L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalmGardenHoiAnVN, Manager at Palm Garden Beach Resort & Spa, responded to this review, 23 July 2014
Dear jacques L,

Warm Greetings from Palm Garden Beach Resort & Spa Hoi An, Vietnam.

Thank you for your honest review, complimenting what you enjoyed while providing us with constructive criticism,

We strive to make the Palm Garden experience as perfect as possible, so we apologize for not being able to do so during your stay.

- The Front Office Manager has been reminded to follow her staff and English Class.

- Also Food & Beverage has been remined to improve our Menu for Lunch and dinner

Overall, we assure you that next time, you'll feel a genuine 5 star stay with us!

Should you ever give Palm Garden Resort another chance while in Hoi An, please email us at our website, and we will make sure the stay is to your liking.

We really appreciate your valuable comments and wish you all the best,
With kind regards,
The Management.
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Melbourne
Level 5 Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 6 June 2014

Hoi An was our favourite spot in Vietnam. We had 5 days at the Palm Garden Resort and loved every minute of it. The staff were really professional and went out of their way to assist. The grounds are magnificent and the beach was beautiful. The water was clear and clean and we swam every morning and relaxed on the lounge chairs on the beach. So peaceful. It apparently gets busy in June. Every day was around 38deg (May) with perfect weather for the 3 weeks we spent in Vietnam. At around 5pm, when the heat of the day wasn't as extreme (34deg) we went into the old town for dinner and to view the amazing sites and colourful lanterns on the river. With regard to tipping, I was advised that US$1 was adequate. It just didn't seem enough, but was gratefully accepted. We hope to go back to Hoi An again next year and stay at the Palm Garden Resort. Our friends stayed at Hoi An Beach Resort which was also fantastic, and closer to shops and restaurants. We had dinner there on 2 occasions and the food was amazing. All the pools in Vietnam that we experienced were body temp. I loved that fact, but others found it wasn't refreshing enough.

Room Tip: I don't think you can go wrong with any room at Palm Garden Resort. They're all good and the...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cheers55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalmGardenHoiAnVN, Manager at Palm Garden Beach Resort & Spa, responded to this review, 23 July 2014
Dear Cheers55,

Warm Greetings from Palm Garden Beach Resort & Spa Hoi An, Vietnam.

Let me start by apologizing for taking so long to reply to your wonderful and detailed review. It is worth of a page in a top travel magazine!

Your review is truly thorough and I could not ask for more. The entire team at Palm Garden work from the heart and strive to make everyone feel special and at home.

A million thanks! We all truly hope that circumstances will allow you to return to Palm Garden in a near future. We will be anxiously waiting.

Warm regards,
The Management.
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Dublin
Level 5 Contributor
49 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 5 June 2014

I stayed for 3 nights, and it was the best 3 nights ever. This place is like a paradise Island. Right on the beach, individual little chalets, spotless clean. Food is excellent, staff are a great asset to the hotel, so friendly and professional. I did not want to leave it. I will be back again, and again....

Room Tip: For me, the place is perfect.
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peter D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalmGardenHoiAnVN, Manager at Palm Garden Beach Resort & Spa, responded to this review, 28 July 2014
Dear Peter D,

Warm Greetings from Palm Garden Beach Resort & Spa Hoi An, Vietnam.

It is an honor for us at Palm Garden to know that you really enjoyed your stay at our Hotel. We luckily have well-trained and enthusiastic staff who always try their best to delight our guests.
Thank you very much for your positive comment on TripAdvisor that is a great encouragement for our staff, and we would be very happy to welcome you again at Palm Garden in your next holiday trip to Hoi An.

Wishing you all the best.
The Management.
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Greenock, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 June 2014

Everything about the hotel was really enjoyable except for the fact that there was not a single drawer in the room except for a single document drawer. This meant living out of a suitcase for the entire stay. When the rooms were renovated this was somehow overlooked. When we mentioned this to a manager he did feedback that this would be rectified shortly. I would be interested to know if this has happened.
Other than this the hotel was very good

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 711Alex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalmGardenHoiAnVN, Manager at Palm Garden Beach Resort & Spa, responded to this review, 28 July 2014
Dear 711 Alex,

Warm Greetings from Palm Garden Beach Resort & Spa Hoi An, Vietnam.

A big thank you for taking the time to write the above review. We are always very thankful to guests who do this, as it helps us to continually improve the hospitality we offer at the resort. And we certainly enjoyed having you as a guest to the resort and look forward to welcoming you back again in the future.

With kind regards,
The Management.
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Bedworth, Warwickshire
Level 4 Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 3 June 2014

the hotel was in a great place on the beach but was a little it out of the way from Hoi An town so cost quite a bit in taxi fares which differed each night. Luckily there was 6 of us so we could split the cost but if only 2 of you could cost. There was not a lot going on at the hotel with only 1 bar open later in the evening this shut at 12 midnight with everything else closing at 10pm. Breakfast was nice and food at the beach was also good. We didn't spend much time at the pool as it was far too warm like a hot bath and the weather was 40 degrees plus . Room were not very private as the bath room opened up into the bedroom which sounds romantic but when you need to use the facilities not very private and I couldn't get on with this at all. Beautiful Bath but took over an hour to fill as the water was so slow. we had building work outside our room which started at 7am in the morning. Although we did find faults we still had a great time as the staff made it for us. Take a trip to Charm Beach for an alternative beach .

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yvonnekonk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalmGardenHoiAnVN, Manager at Palm Garden Beach Resort & Spa, responded to this review, 28 July 2014
Dear yvonekonk,

Warm Greetings from Palm Garden Beach Resort & Spa Hoi An, Vietnam.

Thank you for the kind words about the Palm Garden Resort. And we would like to explain that our location is BEACH RESORT, just 5 kilometers from the town center and we offer free shulte bus to pick up and dropp off from/to Resort from/to Hoi An Ancient Town. We also shared your comment regarding the Bathroom to our Housekeeping Manager.

We are so happy that, overall, you enjoyed your stay. We certainly enjoyed having you as a guest to the resort and look forward to welcoming you back again in the future.

With kind regards,
The Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Palm Garden Beach Resort & Spa

Property: Palm Garden Beach Resort & Spa
Address: Lac Long Quan Street, Cua Dai Beach, Hoi An, Vietnam
Phone Number:
Region: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Business Hotel in Hoi An
#12 Romantic Hotel in Hoi An
#13 Top resorts Hotel in Hoi An
#15 Family Hotel in Hoi An
#23 On the Beach Hotel in Hoi An
#29 Luxury Hotel in Hoi An
#41 Spa Hotel in Hoi An
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Palm Garden Beach Resort & Spa 4.5*
Number of rooms: 216
Official Description (provided by the hotel):
Set on five hectares of landscaped tropical garden with over 400 species of palm trees and plants right along a 220-meter stretch of the famous Cua Dai, Palm Garden Beach Resort and Spa offers a touch of Hoi An's traditional architectural design combined with a taste of modern luxury and only 5 minutes by car from the UNESCO- recognized World Heritage Hoi An ancient town. The combination of nature and a unique architecture remarkable of the culture of Hoi An make a distinctive character for Palm Garden Beach Resort and Spa. Elegant accommodation comprises 216 wooden-designed rooms and beachfront bungalows. Spacious guest rooms have been constructed from and furnished with natural materials, and all feature a private balcony and modern amenities. Resort facilities encompass a deluxe spa offering best products, a fitness centre complete with sauna, state of the art meeting facilities, water sports activities, a private beach, and a 969 square-metre outdoor pool surrounded by lush gardens. Guests are sure to enjoy the resort's selection of cuisine, ranging from traditional Vietnamese to international specialties at restaurants. ... more   less 
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Also Known As:
Palm Garden Beach Hotel Hoi An
Palm Garden Beach Resort And Spa
Palm Garden Hotel
Palm Garden Hoi An

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