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Palm Garden Beach Resort & Spa
Ranked #68 of 159 Hotels in Hoi An
Certificate of Excellence
Reviewed 6 August 2014

Wonderful location on the beach. Idyllic. Very large swimming pool. The water was bath temperature such that ice blocks were put in the jacuzzi as a cool down pool. The rooms are in blocks spread over a large area and so the hotel doesn't seem busy. Restaurant food good but nothing special. Breakfast large excellent choice from western to very asian. One needs to get a taxi (15 minutes)to get into Hoi An but very cheap and concierge can summon within minutes. Very good tailor across the road which makes it easy to go back to the next day for one's final fitting and any adjustments needed.

Room Tip: The rooms are in blocks with only accessible by stair and so some travellers may prefer a ground flo...
  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank Dr P C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (2,181)
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1,076 - 1,082 of 2,181 reviews

Reviewed 31 July 2014

Had a lovely stay at palm beach resort.The beach is so lovely and clean .Staff very helpful if you need anything.Found the rooms a bit dated ,hurt my toes on floor between room and bathroom as floor not even .had to put towel down to save feet .Very close to the old town which was great for shopping. Breakfast good would have liked more fresh fruit .The gardens are wonderful in fact i think more time spent on then than rooms .The spa needs a lot of work done on it ,foot skin still on floor when i went in from last person ,a man came in to get hair cut in same room as i was coming to the end of my treatment not good .also no welcome drink . A lot of work needs to be done on spa staff .But all in all had lovely time .

Room Tip: Go for villas looking on to beach
  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank 78linda2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalmGardenHoiAnVN, Người quản lý at Palm Garden Beach Resort & Spa, responded to this reviewResponded 1 August 2014

Dear 78linda2014,

Warm Greetings from Palm Garden Beach Resort & Spa Hoi An, Vietnam.

Thank you for your valuable feedback we are always very appreciative of guest who take the time and effort to share their experiences with us. We have taken note of the areas you have mentioned for improvement and will work hard to take the corrective actions.

Thank you again for staying with us and we hope to welcome you back soon.

With kind regards,
The Management.

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Reviewed 29 July 2014 via mobile

We loved staying here. The rooms were generous and comfortable. The grounds were pretty and facilities sufficient to relax, go to the gym or take up their in house activities. Still really close to Old Town so you could explore for the day and then retreat to the pool. The breakfast buffet was pretty impressive but so packed it could resemble a school canteen at times. Highly recommend for couples and families alike.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank George21Woo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalmGardenHoiAnVN, Manager at Palm Garden Beach Resort & Spa, responded to this reviewResponded 29 July 2014

Dear George21Woo,

Warm Greetings from Palm Garden Beach Resort & Spa Hoi An, Vietnam.

We have been delighted by your comment posted here and by the heading you gave it; "Great Place to Relax and Revive". Thank you for your kind words.

We also want to thank you immensely for sharing setting our Breakfast with us. We have brought this up with our Food & Beverage Manager.

With that said, we all hope that you will return to Hoi An in a near future.

Warm regards,
The Management.

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Reviewed 28 July 2014

Firstly, i'd rather the hotel be closer to either Hoi An or Da Nang, not a very good location but with a very good facility that make you don't want to leave the hotel. The rooms are great, big rooms with complimentary fruit and chocolates everyday. Great pool with children swimming area. And the beach was such beautiful. Blue sky, white sandy beach, perfect for total relaxation. And the room price worth it weigh in gold. The hotel is truly five - stared :)

Stayed: July 2014, travelled with family
1  Thank Crazymonkey20082001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalmGardenHoiAnVN, Manager at Palm Garden Beach Resort & Spa, responded to this reviewResponded 29 July 2014

Dear Crazymonkey20082001,

Warm Greetings from Palm Garden Beach Resort & Spa Hoi An, Vietnam.

We appreciate you taking the time to post your review on TripAdvisor regarding your stay at Palm Garden.

We are pleased to note that you have had a very enjoyable stay with us and our staff also enjoyed making your stay as memorable as possible. We will certainly share your kind compliments with them as it is always very encouraging for the team to know that guests are enjoying their stay with us

Thank you for your positive rating for your overall experience and we look forward to the opportunity of welcoming you back to our resort when your travels bring you back to Hoi An

Sincerely,
The Management.

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Reviewed 28 July 2014

We spent four days here in mid July and it was really lovely. Beach hut was great although it would benefit from a ceiling fan (air conditioner was a bit noisy) for night time use. Service was terrific, cocktails were delicious and at happy hour rates a real bargain. Beach was great. This was our second time at Palm Gardens and we're already planning another return visit. Ideal for a relaxing, laid back holiday. We went into Hoi An each evening for dinner and had no trouble getting a taxi. Just glad we weren't there at the time of the sports tournament!

Room Tip: Ocean view huts are great value. Reasonably quiet, very private and well appointed.
  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank Karen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalmGardenHoiAnVN, Manager at Palm Garden Beach Resort & Spa, responded to this reviewResponded 28 July 2014

Dear Karen W,

Warm Greetings from Palm Garden Beach Resort & Spa Hoi An, Vietnam.

We really must thank you for your great patronage. Third time is a charm as they say! So we will be looking forward to your third visit soon and welcome you with open arms.

Warmest regards from the entire Team!
Yours truly,
The Manafement.

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Reviewed 27 July 2014

Lovely hotel set right up to the beach , our garden view room was clean and spacious , wifi was abit slow at times but that wasn't a major problem we were there to relax. Breakfast was ok , thought it would of been better , at night we went out to eat at the old town of Hoi An we just caught a taxi because the hotels shuttle bus times are ridiculous , it didn't cost much about $6 each way , so we went when we were ready. I found the staff at front reception to be rude never greeting us , would I stay here again not to sure would have to look at other options first .

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank lori7777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalmGardenHoiAnVN, Manager at Palm Garden Beach Resort & Spa, responded to this reviewResponded 28 July 2014

Dear lori7777,

Warm Greetings from Palm Garden Beach Resort & Spa Hoi An, Vietnam.

Thank you so much for your concise review, we are sorry to hear about your dissatisfaction and we hope you could accept our sincere apologies on behalf of all of Staff here at Palm Garden Resort. We have held a meeting focused solely on your review.

Should you ever give Palm Garden Resort another chance while in Hoi An, we assure you that you'll feel a genuine 5 star stay with us!

Wish you all the best.
The Management.

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Reviewed 27 July 2014

Our visit was spoiled by some sort of sports tournament (sponsored by Unilever) taking place at the hotel which resulted in the beach area being closed at times, and the nearby cafe providing only limited service. The noise was frequently intrusive. Otherwise, the hotel was pleasant and the staff friendly. Breakfasts were good with a wide range of options. Gardens and pool first class.

Room Tip: Only select a seafront villa if you are certain there will be no noisy beach tournaments taking plac...
  • Stayed: July 2014, travelled with friends
    • Value
    • Location
    • Service
Thank ValFromBishopsCastle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalmGardenHoiAnVN, Người quản lý at Palm Garden Beach Resort & Spa, responded to this reviewResponded 28 July 2014

Dear ValFromBishopCastle,

Warm Greetings from Palm Garden Beach Resort & Spa Hoi An, Vietnam.

Thank you for an excellent review on TripAdvisor! Its great to hear that you enjoyed services at the Palm Garden. We look forward to see you soon and hopefully next time you are able to stay for a few more nights.

Kind regards,
The Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Palm Garden Beach Resort & Spa

Address: Lac Long Quan Street, Cua Dai Beach, Hoi An, Vietnam
Phone Number:
Region: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Business Hotel in Hoi An
#12 Romantic Hotel in Hoi An
#13 Top resorts Hotel in Hoi An
#15 Family Hotel in Hoi An
#23 On the Beach Hotel in Hoi An
#29 Luxury Hotel in Hoi An
#42 Spa Hotel in Hoi An
Price Range: £82 - £162 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Palm Garden Beach Resort & Spa 4.5*
Number of rooms: 216
Official Description (provided by the hotel):
Set on five hectares of landscaped tropical garden with over 400 species of palm trees and plants right along a 220-meter stretch of the famous Cua Dai, Palm Garden Beach Resort and Spa offers a touch of Hoi An's traditional architectural design combined with a taste of modern luxury and only 5 minutes by car from the UNESCO- recognized World Heritage Hoi An ancient town. The combination of nature and a unique architecture remarkable of the culture of Hoi An make a distinctive character for Palm Garden Beach Resort and Spa. Elegant accommodation comprises 216 wooden-designed rooms and beachfront bungalows. Spacious guest rooms have been constructed from and furnished with natural materials, and all feature a private balcony and modern amenities. Resort facilities encompass a deluxe spa offering best products, a fitness centre complete with sauna, state of the art meeting facilities, water sports activities, a private beach, and a 969 square-metre outdoor pool surrounded by lush gardens. Guests are sure to enjoy the resort's selection of cuisine, ranging from traditional Vietnamese to international specialties at restaurants. ... more   less 
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Also Known As:
Palm Garden Beach Hotel Hoi An
Palm Garden Beach Resort And Spa
Palm Garden Hotel
Palm Garden Hoi An

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