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“This is not a 5* hotel ...” 3 of 5 bubbles
Review of Palm Garden Beach Resort & Spa

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Palm Garden Beach Resort & Spa
Ranked #57 of 140 Hotels in Hoi An
Certificate of Excellence
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“This is not a 5* hotel ...”
3 of 5 bubbles Reviewed 29 January 2011

We stayed at the palm garden earlier this month and I have to say I was not impressed!!! It's ur typical 7 year old resort with no character or charm at all.

When we where shown to our room we were overwhelemed by the
strong smell of dampnes. When we
comlained and were shown to another room, it had the exact same problem. We would come back to the room in the evening and any papers left there throughout the day would be soggy. The sheets were also damp, so it was like getting into a wet bed. We asked for incense and they got us an oil burner with a burnt out candle which they took away the following morning.

The room didn't have a proper shower tray , it was a shower head stuck to the wall and then a funny curtain closing it off.

Having said all that the staff were really very lovely and they smiled all the time. They were very helpful and efficient. Not so much the reception staff...one couldn't speak English and the other was stuck up.

Overall I would not recommend u stay at this hotel because I think u will feel cheated. I think it would be better to spend a little bit more and get real 5* accommodation.

  • Stayed January 2011
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank pepuilberqu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,958 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (421)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Vietnamese first
  • Any
English first
Hanoi, Vietnam
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 6 January 2011

We loved the resort and location. A very relaxing holiday although I have to agree with a previous reviewer, in that the food is boring and is not 5 star quality. Breakfast was boring except for the french toast and the kids did not find much they wanted to eat. (Neither did I) Meals in the restaurants were hit and miss. Staff also reluctant to accomdate special requests for children (like can we have a banana for breakfast). Rooms were lovely and spacious, staff in the resort outside of the restaurants were friendly and we found the beds to be comfortable and a good size. Reception staff very helpful and the New Year compulsory dinner was really good fun. Lots of open space and activities for children.

  • Stayed January 2011, travelled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank RoxyKat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oslo, Norway
2 reviews
3 of 5 bubbles Reviewed 27 December 2010

We stayed in one of the Beach view Bungalows at Palm Garden for Christmas. In short the place was built like a 5-star resort and the price is like in a 5-star, but in reality it seems like a 3-star pretending to be a 5-star. The breakfast was the most boring we've had on this trip, all though the other hotels we have stayed in (Hanoi, Hue, Halong) have been 3 or 4 stars. Dougnuts obviously made one or two days before, vegetables cut the day before, mediocre service (which was not for lack of staff, but obviously poor management, 15-20 employees would wander around in the restaurant, but you could still sit for five minutes after arriving before someone asked you if you would like some coffe (NOT very 5 star..)). Same thing on the beach restaurant, (which by the way had chairs that would leave brown paint on your clothes and skin when you got up from them). At the pool no one would come by and ask if you wanted to order something to drink, and - since Christmas obviously is not worth it - the pool bar was closed.
The rooms were big, but had some very strange solutions, like hiding the lightswitch low on the wall in a place where the only way to get to it when you needed to go for the toilet in the middle of the night was to get out of bed an fumble around in the dark until your hand crossed it in the dark. Also the air condition was very noisy.
We weren't too lucky with the weather, but you would think that when it rained you would be able to sit and watch the beach under the roof on the porch, but alas, the roof had no canal, so the water would splash all over the terrace and force you inside.
Palm Garden is not a place we will return to. You're just as well off paying half the price in a 3-star with the same level of service and quality.

  • Stayed December 2010, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank kermoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Carolina
Level Contributor
206 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 bubbles Reviewed 4 December 2010

The setting and overall quality of the resort are great--situated right on the beach and only a short drive into the charming old city. We had a beachfront bungalow, which had an open atrium (no roof!) between the bedroom and bathroom, and it rained 99% of the time we were there. The regular hotel rooms are nearly as nice, albeit farther from the beach, but stay there rather than in the bungalows if you go--it rains a lot!

  • Stayed November 2010, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank AndrewM_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge, United Kingdom
1 review
4 of 5 bubbles Reviewed 3 December 2010

It was truly a pleasure staying at The Palm Garden Beach Resort. The hotel I was due to stay at was over-booked so I had been moved to the Palm Garden without seeing it. What a beautiful oasis. My spacious room looked out into gardens towards the beach. The setting and location of the hotel was amazing and gardeners constantly kept the grounds looking spotlessly beautiful.
As I was holidaying in November at the time of the North East Monsoon, I didn't get to use the pool or beach either because of strong winds or rain. Service from all the staff I encountered was exemplary. Everyone was helpful, patient, humble and highly professional. I made friends with the philippino band playing at the hotel and even visited the staff accomodation where they lived which was of very high standard.
Having lived in Singapore and previously travelled extensively across South East Asia, I did feel that the rack rate was very expensive. That said, I only stayed 3 nights and I shall definitely be returning for a much longer stay at a different time of the year.

  • Stayed November 2010, travelled solo
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Diane10900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide, South Australia
Level Contributor
47 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 25 November 2010

We loved this hotel. It was very clean and the hotel grounds were stunning. Because we travelled in the wet season for Hoi An, we werent able to enjoy the beach or pool and we were only in residence to sleep at night. However, we can comment on the restuarants - the buffet breakfast was fantastic with quality and quantity and room service was top quality. We had to leave at an ungodly hour of 4am but the staff were kind enough to provide a breakfast box to take away, which we have never had before in over 20 years of travelling. We wished we could have stayed longer and during the dry season but thoroughly recommend this hotel.

  • Stayed November 2010, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Travelbuglee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 17 November 2010

We had a deluxe sea view room with balcony, it was superb and very clean, although expensive but then you need to pay a bit extra for real quality sometimes and this was well worth it. Had all the 5 star facilities you would expect.
Unfortunately we stayed during the end of the rainy season (Oct-Nov) so we did not get to go on the beach and only stayed by the pool for about 3 hrs.
We would absolutely stay here again.
Hoi An is realy nice, a LOT quieter than Hanoi with some great back street restaurant's and bars. Some advise, don't visit the My Son temples, not much there, but if you go get a guide to take you around.

  • Stayed November 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Spikenhousen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Palm Garden Beach Resort & Spa

Property: Palm Garden Beach Resort & Spa
Address: Lac Long Quan Street, Cua Dai Beach, Hoi An, Vietnam
Phone Number:
Region: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Business Hotel in Hoi An
#11 Top resorts Hotel in Hoi An
#12 Romantic Hotel in Hoi An
#15 Family Hotel in Hoi An
#18 On the Beach Hotel in Hoi An
#26 Luxury Hotel in Hoi An
#38 Spa Hotel in Hoi An
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Palm Garden Beach Resort & Spa 4.5*
Number of rooms: 216
Official Description (provided by the hotel):
Set on five hectares of landscaped tropical garden with over 400 species of palm trees and plants right along a 220-meter stretch of the famous Cua Dai, Palm Garden Beach Resort and Spa offers a touch of Hoi An's traditional architectural design combined with a taste of modern luxury and only 5 minutes by car from the UNESCO- recognized World Heritage Hoi An ancient town. The combination of nature and a unique architecture remarkable of the culture of Hoi An make a distinctive character for Palm Garden Beach Resort and Spa. Elegant accommodation comprises 214 wooden-designed rooms and beachfront bungalows. Spacious guest rooms have been constructed from and furnished with natural materials, and all feature a private balcony and modern amenities. Resort facilities encompass a deluxe spa offering best products, a fitness centre complete with sauna, state of the art meeting facilities, water sports activities, a private beach, and a 969 square-metre outdoor pool surrounded by lush gardens. Guests are sure to enjoy the resort's selection of cuisine, ranging from traditional Vietnamese to international specialties at restaurants. ... more   less 
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Also Known As:
Palm Garden Beach Resort And Spa
Palm Garden Beach Hotel Hoi An
Palm Garden Hotel
Palm Garden Hoi An

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