We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice hotel”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Hoi An Trails Resort
Ranked #68 of 167 Hotels in Hoi An
Certificate of Excellence
Reviewed 23 August 2014

Stayed here for a few nights whilst on a tour of Vietnam.
Very big rooms, more of a 'junior suite' really and very nicely decorated - in keeping with the area,
Nice toiletries, robes, slippers etc and a nice balcony overlooking the pool area. Even though the hotel was busy the room was nice and quiet.
Great breakfast spread, don't really understand reviewer who didn't rate this we found it to be very good with a big choice - nice.
Really liked the reception area and the bar - again - very nicely decorated
The staff were very friendly and helpful although many of them struggled a bit with their English but as I cant speak a word of Vietnamese I really cant complain!
They had an offer on while we were there for a massage for $15 - I gave it a go and was amazed - it was a full body/head massage lasting a full hour - fabulous!
If I came back to Hoi An I would probably chose somewhere nearer the town as we felt a bit 'confined' in the evening (we usually like to walk around restaurants/bars) but that's just my personal choice.

Stayed: August 2014, travelled with family
Thank fabholslover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Van B, Tổng giám đốc at Hoi An Trails Resort, responded to this reviewResponded 22 July 2017

Dear Our Guest,

On behalf of the staff and the management at Hoi An Trails Resort & Spa, we would like to thank you for your special time with us during your trip to Hoi An .

We very much appreciate your comment . We will keep our good work and try on our best to serve our guests better.
We already had a renovation recently and everything now is in the new good shape.

We look forward to welcoming you back to distinguish the difference and experience the fresh ambiance which is very “Trails”

All the best from our team,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (1,119)
Traveller rating
Traveller type
Time of year
Language

475 - 481 of 1,119 reviews

Reviewed 23 August 2014

Pros: big bathroom, separate living room, nice pool, very soft beds, balcony, clean, free shuttle to town and beach, and free bicycle.
Cons: food and laundry and transfers are outrageous... and the caesar salad my boyfriend got was disgraceful... other than that, our biggest complaint was the rude staff. It's funny how just a couple interactions with a rude staff member can completely change your view of a place. The guy getting drinks at the pool was very happy and nice.... and Thuy at reception was very nice as well and spoke great English, but Tien will not speak a word, or even acknowledge your existence. Never been to a hotel before that had several staff members not return a simple "hello", especially when the hotel is flooded with English speaking guests. For the price, pick any number of hotels in the surrounding area and stay at a place where you feel wanted instead of barely tolerated.

Side note... the tiles around the pool are boiling hot (so bring your shoes directly to the ladder) and EXTREMELY slippery. I slid a couple times and this poor older woman slammed on the ground so hard I thought she had to have broken something! So many cheap fixes I'm surprised they haven't done something about it yet.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Service
2  Thank DevinLaVoice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Van B, Tổng giám đốc at Hoi An Trails Resort, responded to this reviewResponded 22 July 2017

Dear Our Guest,

On behalf of the staff and the management at Hoi An Trails Resort & Spa, we would like to thank you for your special time with us during your trip to Hoi An .

We very much appreciate your comment . We will keep our good work and try on our best to serve our guests better.
We already had a renovation recently and everything now is in the new good shape.

We look forward to welcoming you back to distinguish the difference and experience the fresh ambiance which is very “Trails”

All the best from our team,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2014

We stayed 2 nights at Hoi An Trails nights recently. The resort is on the main road so it's very busy. We didn't feel comfortable letting cycling into the main town area with our 10 year old. We were in block 200 which is between the pool and the floating bar and fairly close to the main road. We were awakened at about 6 am by loud music coming from somewhere. The room itself was a nice size with large bathroom, balcony and sitting area. The swimming pool/number of loungers is not really large enough for a resort this size. Both afternoons there were no loungers available for hours and hours. Seems to cater to large tour groups. Prices in the floating bar were expensive for not so great cocktails. We ate at the restaurant for lunch the first day and it was relatively expensive.. the food was good. The included breakfast buffet was not so good. There seemed to be a large variety of food but none of it was all that appealing to us. Probably the worst breakfast we had in Vietnam. They did send a complimentary cake and flowers to our room for my husband's birthday which was very thoughtful - but in general we did not get the level of service and friendliness we felt in the other small hotels we stayed at in Hanoi or Hue. This hotel is mid way between the beach and the old town - next time we would stay in one or the other but not in this in-between.

  • Stayed: August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank CB1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Van B, Tổng giám đốc at Hoi An Trails Resort, responded to this reviewResponded 22 July 2017

Dear Our Guest,

On behalf of the staff and the management at Hoi An Trails Resort & Spa, we would like to thank you for your special time with us during your trip to Hoi An .

We very much appreciate your comment . We will keep our good work and try on our best to serve our guests better.
We already had a renovation recently and everything now is in the new good shape.

We look forward to welcoming you back to distinguish the difference and experience the fresh ambiance which is very “Trails”

All the best from our team,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2014

My daughters and I spent about a week here. Our room (a suite) was spacious and very pleasant. The whole feeling of this resort is relaxing, warm and friendly. Whether you are on your own, a couple or a family, I guarantee you will be very happy here. Most of all, the staff: restaurant; reception; room service, were exceptionally helpful, kind and friendly. I would like to especially thank Tho, Khanh, Tien and Toi, who all went out of their way to make our stay unforgettable.
When we return to Vietnam and Hoi An, we will definitely be staying at the Trails again.

Room Tip: We were in Room 716. It was prefect for our needs. Plenty big enough for three with a nice view.
See more room tips
  • Stayed: August 2014, travelled with family
    • Value
    • Rooms
    • Service
2  Thank Tokyomyj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Van B, Tổng giám đốc at Hoi An Trails Resort, responded to this reviewResponded 22 July 2017

Dear Our Guest,

On behalf of the staff and the management at Hoi An Trails Resort & Spa, we would like to thank you for your special time with us during your trip to Hoi An .

We very much appreciate your comment . We will keep our good work and try on our best to serve our guests better.
We already had a renovation recently and everything now is in the new good shape.

We look forward to welcoming you back to distinguish the difference and experience the fresh ambiance which is very “Trails”

All the best from our team,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2014

Stayed at The Trails for eight nights this month. Initially I was in a spacious comfortable room in the main building, but became very noisy from 5.30 am when breakfast was being set up on the ground floor and could clearly be heard outside my door on a higher floor. . I mentioned it to staff and they were lovely and changed me to an outside room near the garden and pool. My suite room 404 , was large, with a lounge area and double doors opening to the garden and pool area. Bathroom very spacious with plenty of thick towels. Also had a mini bar and room safe to store valuables. There was a very relaxed tropical feel to the resort. I found the staff very friendly and always ready to help. Thanks to Minh, Thuy, Tho and all the staff who helped make my stay so comfortable . The resort is only 3 kms along the road to the main old town. Free use of bicycles made it easy or the free shuttle which went regularly to town and the beach. I wouldn't hesitate to recommend this resort. A suggestion is to ask for quiet room if noise is a concern.

Stayed: August 2014, travelled solo
1  Thank Bowley21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Van B, Tổng giám đốc at Hoi An Trails Resort, responded to this reviewResponded 22 July 2017

Dear Our Guest,

On behalf of the staff and the management at Hoi An Trails Resort & Spa, we would like to thank you for your special time with us during your trip to Hoi An .

We very much appreciate your comment . We will keep our good work and try on our best to serve our guests better.
We already had a renovation recently and everything now is in the new good shape.

We look forward to welcoming you back to distinguish the difference and experience the fresh ambiance which is very “Trails”

All the best from our team,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2014

I had stay at trails resort 4 nites via booking.com, i love this hotel also the acient town. i had booked 2 nites more. the room is great, garden view is so nice, in the hotel have shuttle bus free go to the town and go to the beach convinent for us. this is the best place i have ever stayed on my trip. the staff at trails resort so friendly and helpful. i would like to mention Minh and his wife Thuy, they do the job at frond office professional. they alway help us when we have problem in the hotel. thanks so much my friends. besh wish for your baby. i denify will recommend this hotel to my friends. i will come back next year.

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Marcanzin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Van B, Tổng giám đốc at Hoi An Trails Resort, responded to this reviewResponded 22 July 2017

Dear Our Guest,

On behalf of the staff and the management at Hoi An Trails Resort & Spa, we would like to thank you for your special time with us during your trip to Hoi An .

We very much appreciate your comment . We will keep our good work and try on our best to serve our guests better.
We already had a renovation recently and everything now is in the new good shape.

We look forward to welcoming you back to distinguish the difference and experience the fresh ambiance which is very “Trails”

All the best from our team,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2014

This was our first stay in Hoi An, we stayed for 4 nights and I wish I booked this hotel for longer. The hotel is situated about a 3kms from the main part of town and just under 2kms from the beach. The hotel provides a free shuttle into town, free bicycle hire and a cab ride is about 70VND into town. The have their own private beach access which we easily biked to. The rooms are clean, staff are wonderful and will actually try and have a chat with you, the pool is great, breakfast is a buffet and the selection caters for all tastes. The only negative I would have to say if the wifi had a tendency to be unreliable. I would happily stay here again, loved it.

Stayed: August 2014, travelled with friends
1  Thank Sha86sha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Van B, Tổng giám đốc at Hoi An Trails Resort, responded to this reviewResponded 22 July 2017

Dear Our Guest,

On behalf of the staff and the management at Hoi An Trails Resort & Spa, we would like to thank you for your special time with us during your trip to Hoi An .

We very much appreciate your comment . We will keep our good work and try on our best to serve our guests better.
We already had a renovation recently and everything now is in the new good shape.

We look forward to welcoming you back to distinguish the difference and experience the fresh ambiance which is very “Trails”

All the best from our team,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Hoi An hotels
1.7 mi away
Hoi An Coco River Resort & Spa
1.5 mi away
Hoi An Emerald Waters Hotel & Spa
2.3 mi away
La Residencia Hoi An Boutique Hotel
Show Prices
Show Prices
Show Prices
0.1 mi away
Hoi An Chic Hotel
Hoi An Chic Hotel
#22 of 167 in Hoi An
1,064 reviews
0.9 mi away
Phu Thinh Boutique Resort & Spa
0.6 mi away
Muca Hoi An Boutique Resort & Spa
Show Prices
Show Prices
Show Prices

Been to Hoi An Trails Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hoi An Trails Resort

Address: 276 Cua Dai Road, Hoi An, Vietnam
Region: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#13 Top resorts Hotel in Hoi An
#18 Family Hotel in Hoi An
#23 Romantic Hotel in Hoi An
#24 On the Beach Hotel in Hoi An
#28 Luxury Hotel in Hoi An
#46 Spa Hotel in Hoi An
Price Range: £36 - £70 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hoi An Trails Resort 4*
Number of rooms: 100
Official Description (provided by the hotel):
The Hoi An Trails Countryside Resort provides a new approach of taking care of the requirements of guests. Whatever you want or need, we are there to ensure that everything is taken care of right down to the smallest details. Hoi An Trails Resort brings you to the local culture, the natural environment and particularly the normal life of Hoi An people, that you can feel in every facet of service. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Agoda, Expedia, Hotels.com, TripOnline SA, HotelsClick, Ebookers, Evoline ltd, HotelQuickly, 5viajes2012 S.L., getaroom.com and Cancelon so you can book your Hoi An Trails Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hoi An Trails Hotel Hoi An

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing