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“beautiful hotel but manager and desk front staff play games”

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Pho Hoi Riverside Resort
Ranked #119 of 159 Hotels in Hoi An
Reviewed 9 March 2010

i stayed here for two nights and the hotel is beautiful .
the grounds are gorgeous with lots of green plants and flowers everywhere .
the pool is beautiful and over looks the river .
location is excellent . you could not ask for anything better .
just a short beautiful walk over a bridge and your on the main street of the town .
hoi an is small , so walking is such a pleasure .
the rooms were beautiful as they are big and have a view of the river .
the bathroom was clean and modern .
my only complaint on this hotel is that the manager and his helper ( woman ) were not nice as a problem happened .
they say they do not except credit card but they do and i insisted they take my card or they do not get paid . first i was told they do not except credit cards but then i saw the machine , which they tried to hide and once i saw it then the excuse was the machine does not work.
i repeat : this hotel does take credit card , so insist if you want to pay by that way .
the manager decides to walk away pretending he does not understand you but this is not the way to do business , expecially when they need our business .
over all my experience was nice except this problem that took place .
the breakfast was excellent and the staff that works there are so caring and sweet .
the manager needs to learn from them and not have the position he holds as well as the young woman who is at the front desk to greet you .

  • Stayed: March 2010, travelled as a couple
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Thank davidejagger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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298 - 304 of 451 reviews

Reviewed 7 March 2010

This hotel is located very good in the center, but our room smelled " not very nice"!!
they were not able to fix it during our 9 days stay.
The staff is very helpful but unfortunately only when it comes to selling the guided tours and handcraft from the hotel, where they obviously get their tips.
The hotel driver used 15 min to the beach talking about us paying him some tips - the hotel forgot us when he was to pick us up at the beach later, and still the only words he could say was tips! No one helped us when we had questions regarding the area or our room - which was lokated with a viev to a backyard :(

  • Stayed: January 2010, travelled as a couple
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Thank Bahnsen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2010

We really enjoyed this hotel. The rooms were clean and nice. The setting was cozy and tropical. There were inexpensive bicycles to rent at the hotel or across the street (I think they were $1/day). There was a great outdoor area to play pool, drink and hang out at night. The pool was nice. The breakfast was amazing. Service was great. The taxi driver had a little difficulty finding the place, so make sure you have the correct address and directions with you. The air conditioner was a little difficult to keep at the right temp and the computers were really slow.

  • Stayed: April 2009, travelled as a couple
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Thank lam0246
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 January 2010

perfect location, just two minutes from market. Price for twin room just 8$. Room was quite big,but very small window:) hot shover ,tv.

Stayed: January 2010, travelled as a couple
Thank madsa77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 January 2010

Excellently located to everything and sitting right on the river.

Stayed: January 2010, travelled as a couple
Thank Marzim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 January 2010

Friendly staff made this stay very good.Great location .Rooms are excellent, as we were opposite the swimming pool was a bonus.

  • Stayed: January 2010, travelled with family
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Thank maatte47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 January 2010

Just a stroll over the river from the centre of the old town, this was great as when the hustle and bustle of the town centre is getting too much you can wander back over the bridge to your little oasis of (semi) quiet for a dip in the pool. Is just a 2 min walk to the centre of town.

We were in a villa room and had 3 people in there, this was fine, enough room and had a balcony with a table and chairs outside.

Staff on the whole were nice but sometimes a bit pushy, but that is pretty normal for Vietnam really and they certainly didn't deter us from having a good stay.

  • Stayed: December 2009, travelled with friends
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2  Thank GLB75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pho Hoi Riverside Resort

Address: Hamlet 1, Cam An Ward Town, Quang Nam, Hoi An 84510, Vietnam
Region: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#22 Top resorts Hotel in Hoi An
#72 Spa Hotel in Hoi An
Price Range: £17 - £46 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Pho Hoi Riverside Resort 3*
Number of rooms: 83
Official Description (provided by the hotel):
Pho Hoi Riverside Resort is ideally located on Cam Nam Islet. Access to the center of Hoi An ancient town is by a beautiful bridge across the Hoi An River. It is in a very convenient location, close to trade centers, the post office, hospital and bank. Guests can come to the resort by road or waterway. ... more   less 
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Also Known As:
Pho Hoi Riverside Hotel Hoi An
Pho Hoi Riverside An

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