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“the hotel is not good”
Review of Sea and Sand Hotel

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Sea and Sand Hotel
Ranked #141 of 163 Hotels in Hoi An
Reviewed 9 December 2013

When we arrive, as the voucher haven't been received yet. We ask the receptionist for a Superior room. They said there is no more Superior room and the Deluxe room is 1/3 more expensive than the Agoda's rate. We showed the website and asked for the same rate but they said it is the right one. Luckily for us, Agoda sent the voucher just in time, and they had no choice but to let us stay with the Agoda rate. I will never go there next time, the hotel is not good enough. The staff is trying to rob customers.

  • Stayed: September 2013, travelled with family
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1  Thank richard m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sea and Sand Ho... H, General Manager at Sea and Sand Hotel, responded to this reviewResponded 19 December 2013

Dear richard m,

Warm greetings from the Sea and Sand Hotel Hoi An!

Many thanks for spending some few minutes in writing us a feedback about our staff, hotel, and services. We are happy to hear from you as your comments and suggestions are very important to us. We regret to hear that you felt like getting ripped off by our staff at Sea and Sand. Just to point out, our property has been in operations for more than 5 years already and we've never tried doing this to our customers.

Yes, we are completely aware that our hotel and services do not meet most of the people's standards, but this does not mean that we would even think of robbing them just to get money. The management team of Sea and Sand trains our staff with integrity.

Again, we are sorry for all the troubles that we may have caused you. We hope to see you again next time when you get back to Hoi An and please contact me directly if you have any concerns.

Best Regards,
Bui Van Tao (Mr.)
General Manager

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56 - 62 of 145 reviews

Reviewed 21 October 2013

Can't recommend it at all. Even some of the staff was unfriendly, very unusual in this lovely, friendly country.

However it's near the beach.

I have nothing else to say.

Horrible, horrible, horrible.

The unfriendliness was remarkable

Stayed: October 2013, travelled solo
2  Thank Augusta C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sea and Sand Ho... H, General Manager at Sea and Sand Hotel, responded to this reviewResponded 21 October 2013

Dear Augusta C,

Warm greetings from the Sea and Sand Hotel Hoi An!

Thank you for spending some few minutes in writing us a feedback about our hotel and services. Your comments are highly important to us.

In behalf of the unfriendly staff that you've encountered, we would like to send our deepest apologies for the dissatisfaction. Though we are a budget hotel, we try our best to improve everyday and provide the best possible service ever to our beloved guests.

It is actually unusual for us to get such feedback. Our staffs are one of the friendliest group of people in the whole town. Maybe there were just some misunderstanding or miscommunications between the two parties that they came off as unfriendly. But again, thank you for your feedback as we are already on the process of fixing this issue.

We look forward in seeing you again the next time you visit Hoi An! If you need any assistance, do not hesitate to contact me prior to your arrival. We will be more than happy to serve you once again.

Best Regards,
Bui Van Tao (Mr)
General Manager

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Reviewed 28 September 2013

This is the second time I stayed at this hotel. It is a 2 minute walk away from Cua Dai beach and a dozen fresh seafood restaurants. The plus sides, staffs are friendly and helpful, location, cost, some services like laundry and shuttle bus to Hoi An are good. The negatives, its a little run down, lights and switches not working so well, Wi-Fi didn't work for 4 days even after notifying the staff, it is a little noisy, I noticed lots of groups of younger locals in here who like to keep the party going late into the night in the next room, and on the next balcony. It seemed like they were sitting in the room with us when they were out there.

Depending on what kind of trip you are looking for. Low budget, close to the beach, and average rooms. Its perfect! Quiet peaceful stay, or romantic place, not exactly. It worked great for me, and I will probably go back again if I visit Hoi An. Oh one last thing, I checked out on a Monday morning, needed to catch an 9am flight in Da Nang so I was getting a 7am Taxi to the airport, I came down at 630am to check out and grab the included breakfast but found that during the week you need to travel to a different hotel to eat breakfast. I had all my luggage and they told me to just leave it sitting there and walk down the street to some different hotel with a ticket and show them and I could eat something there. Ummm I didn't do it, not sure if anyone else has tried it, but a little notice about that would have been nice.

  • Stayed: September 2013, travelled as a couple
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2  Thank 777Michael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 September 2013 via mobile

We stayed in sea and sand for 2 wks. It isnt a 5 star allinc resort some people who give there review here hope it is.
But you get a lot for what you pay for!

The rooms are clean and fine. The personel is friendly and always willing to help you. Airco works fine. Location is great!! Only 250-300mtrs from the beach. The beachbar called GoBy is a nice place to stay. Free beds and towels.

In cua dai beach there are a al lot of beachrestaurants and shops. So enough to do. If you want to go to hoi an the shuttlebus is free! Just ask at the reception and they will arrange it for you.

Great place with superb value for what you pay!

  • Stayed: September 2013
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3  Thank mh_1204
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sea and Sand Ho... H, General Manager at Sea and Sand Hotel, responded to this reviewResponded 24 September 2013

Dear mh_1204,

Warm greetings from the Sea and Sand Hotel Hoi An!

Many thanks for writing us a feedback about our hotel and services and for staying with us for 2 weeks during your trip in Hoi An. The whole management team and the staff are really happy that we were able to satisfy your needs whilst being with us.

We look forward in seeing you again the next time you get to visit Hoi An in the near future!

Best Regards,
Bui Van Tao (Mr.)
General Manager

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Reviewed 9 September 2013

The Sea and Sand is a decent budget hotel if u want to stay near the Cua Dai beach at a reasonable price. Most of the other accommodation near the beach is resorts and u will pay significantly more, so if on a budget and u want a clean and basic hotel this is a good choice.

They have their own section on the beach which allows u to have sun bed for free (though you get them anywhere on the beach for about 20000vnd).

The hotel it self does not have a pool but you can use the pool next door at the Hoi An River resort for free whenever you want to which is great if you want to lay by the pool and not have the ladies on the beach trying to sell you stuff all the time.

The ladies on the beach are persistent but if you take the time to speak to them and buy a couple of over priced souvenirs you can learn a lot about the Vietnamese way of life their stories are lovely to listen to.

The breakfast at the hotel is fairly basic but suitable if you not expecting a huge buffet. On my last day there was only a few people staying (I was there in low season) so they sent me next door to the resort which had a much bigger selection.

I would recommend this hotel to budget conscious people who don't want to stay in the town, they provided free shuttle buses to the old town during the day so easy to get to. Though a taxi into town is only about 89000 VND.

The only negative for me staying here was the airport transfer they provide from Da Nang which as a solo traveler was outrageously expensive at 500000VND absolutely too expensive. Though if u are with a group you can split that cost which would make it more economical.

One last tip if u want a quite room don't get one at the front of the hotel, the Vietnamese people go to bed early and rise early and if you are at the front of the hotel you will be waking up very early every morning (I'm an early riser so I did not mind and it was Greg to sit out on the balcony and watch the locals go about their daily lives)

Room Tip: If u want quite get room at back of hotel.
See more room tips
  • Stayed: September 2013, travelled solo
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1  Thank RickTeasdale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sea and Sand Ho... H, General Manager at Sea and Sand Hotel, responded to this reviewResponded 16 September 2013

Dear riker2010,

Warm greetings from the Sea and Sand Hotel Hoi An!

Many thanks for taking the time in writing us an informative and helpful feedback. We appreciate all your kind words since your comments are very important to us. Thank you as well for choosing the Sea and Sand as your second home during your stay in Hoi An. Our staff and the management team are all happy to hear from you.

We regret that we weren't able to satisfy you that well because of our services and the price of our airport transfer. Everyone here is doing their best to improve our skills and services for better customer satisfaction in the future.

We hope to hear from you again and welcome you once you get the chance to visit Hoi An next time!

Best Regards,
Bui Van Tao (Mr.)
General Manager

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Reviewed 6 August 2013

Cheap price, have private beach, shuttle bus to the down town as scheduled, simple buffet breakfast, etc that made us feel relaxed and happy to stay here.
Staff is friendly and always smile whenever they met us.
The room is ok
Overall, it is ok and we will come back next holiday.

  • Stayed: July 2013, travelled with family
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2  Thank Tomy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sea and Sand Ho... H, General Manager at Sea and Sand Hotel, responded to this reviewResponded 12 August 2013

Dear Tomy P,

Good day! Greetings from the Sea and Sand Hotel Hoi An!

Thank you so much for taking the time in writing us a feedback and for staying with us during your family trip here in Hoi An. We are happy to hear from you since your feedback is very important to us.

We hope to see you again soon when you get the chance to drop by Hoi An next time.

Best Regards,
Bui Van Tao (Mr.)
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2013

Our family stayed here on 11th May 13. Staff was super friendly.We were small family with kid and felt very comfortable at this location. Rooms are nice and little bigger, but only smell in room . Breakfast was good. Bus from Hotel to Hoi An town, it is free of charge. We will definitely recommend this to families.

  • Stayed: May 2013, travelled with family
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5  Thank bnktravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sea and Sand Ho... H, General Manager at Sea and Sand Hotel, responded to this reviewResponded 24 May 2013

Dear bnktravel,

Greetings from the Sea and Sand Hotel Hoi An!

Thank you for taking the time in writing us a wonderful feedback and for choosing Sea and Sand as your home during your stay in Hoi An. The whole management team and the staff are happy to hear from you and are pleased with what you have written here.

We look forward in seeing and welcoming you once again when you get back to Hoi An!

Best Regards,
Bui Van Tao (Mr.)
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sea and Sand Hotel

Address: 15 Cua Dai | Cua Dai Beach, Hoi An 84510, Vietnam
Region: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #141 of 163 Hotels in Hoi An
Price Range: £25 - £34 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sea and Sand Hotel 3*
Number of rooms: 36
Official Description (provided by the hotel):
Sea and Sand Hotel is located on the edge of Cua Dai Beach. It offers light rooms with private balconies and free Wi-Fi. There is also an outdoor swimming pool.Each room at Hotel Sea and Sand is decorated with fresh decor and tiled floors. They feature satellite TV, daily fresh fruit baskets and free mineral water.At the Sea and Sand, drinks can be ordered from the Sun Bar and delivered to the pool. There is also a relaxing spa, which offers a range of beauty and body treatments.Hotel Rooms: 36 ... more   less 
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