We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Our most service minded experience in Vietnam”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Hai Au Boutique hotel and spa
Ranked #57 of 144 Hotels in Hoi An
Certificate of Excellence
Helsingoer, Denmark
Level Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Our most service minded experience in Vietnam”
Reviewed 26 January 2012

We decided to make HAI AU our base over TET. The Rooms are fine and clean. The staff are very attentive. The four girls at the reception are extraordinarily nice and friendly. They quickly make you feel like you are part of the family. Problems are fixed fast and efficient. Breakfase is fine and varied.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bent J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

1,486 reviews from our community

Traveller rating
    871
    460
    112
    34
    9
See reviews for
168
691
182
5
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (203)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Vietnamese first
  • Any
English first
Sydney, Australia
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 23 January 2012

Hoi Au Hotel is big, yes, but old and in need of an overhaul. The bed is hard, and the bath leaks and you can't shower without flooding the toilet floor. We had a computer in our room but it couldn't connect to the internet, and wasn't fixed even though they said they would. I asked for a room on a high floor thinking that it would be quieter, and we did get a room on a high floor, but one that faced the road and the karaoke bar. So, it wasn't exactly very quiet.

That said, the staff are friendly, and service is very prompt. If you're on the higher floors, they will send someone to carry your bags down.

The service is good but the age of the hotel is letting it down.

Room Tip: Ask for a room not facing the road or Karaoke bar.
See more room tips
  • Stayed January 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank keishuku
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 January 2012

We had the best honeymoon, Hai Au hotel was our favorite place we stayed through out 3 weeks staff are lovely, breakfast was awseum especially the banana and mango pancakes!!! You all made us feel like we were right at home, room was always clean and presented great.... Definatly recommend this place to stay with out a doubt!!!! Thankyou so much to all the wonderful staff! Much love Krissy & Brendon xx

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brendonkrissy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wellington, New Zealand
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 13 January 2012

This hotel is close walking distance to everything. The staff are very helpful and friendly, they remember your name to greet you every time.

They helped book our flights and helped with taxis and next hotel communication. Overal we would highly recommend for anyone wanting great budget accommodation!

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alla-trvl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 12 January 2012

I suppose it's ok for the money but although it's true that the staff are friendly and helpful the rooms are old, the lighting is terrible, either too dark or extremely bright like in a hospital. The rooms are ok but there is too much noise coming through, 4th floor no lift and the bathroom is very old and looked dirty, the shower is for tiny people so you have to shower bending your knees and overall feels dump and moldy.
Next time I'll pay a bit more or choose a nicer hotel.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Levana44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
76 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 12 January 2012

As most other reviews mention, staff are exceptional here and remember everyone's names. The rooms are big and clean, and ours had a balcony and computer. Beds are huge! Good hot showers, and nice little touches like a fruit platter on arrival and rose petals sprinkled on the bed. Breakfast was very good, (except that they were always running out of coffee). Wifi was good, and the only downside was that it was pretty noisy (our room was looking over the street). The pool was in a small courtyard, surrounded by walls, but they had tried to make it pretty with plants etc.

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mabie2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 11 January 2012

This was a great stay, the service at the hotel was fantastic. The rooms are clean and comfortable with a little balcony.

The staff is fantastic and very friendly, they do remember your name and are very attentive.

The hotel bar in the front does not have the same excellence in service and the food could be better but for a quick drink it's fine.

  • Stayed November 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CristianSorega
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Hoi An hotels
0.6 mi away
Vinh Hung Library Hotel
Vinh Hung Library Hotel
#49 of 144 in Hoi An
4.5 of 5 bubbles 1,166 reviews
1.1 mi away
Riverside Oasis Villa
Riverside Oasis Villa
#13 of 144 in Hoi An
5.0 of 5 bubbles 620 reviews
0.7 mi away
The Earth Villa
The Earth Villa
#26 of 144 in Hoi An
5.0 of 5 bubbles 542 reviews
Show Prices
Show Prices
Show Prices
1.3 mi away
Essence Hoi An Hotel & SPA
0.2 mi away
Golden Bell Hoi An Boutique Villa
0.7 mi away
Green Apple Hotel
Green Apple Hotel
#9 of 144 in Hoi An
5.0 of 5 bubbles 343 reviews
Show Prices
Show Prices
Show Prices

Been to Hai Au Boutique hotel and spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hai Au Boutique hotel and spa

Property: Hai Au Boutique hotel and spa
Address: 576 Cua Dai Street, Hoi An, Vietnam
Phone Number:
Region: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Family Hotel in Hoi An
#19 Romantic Hotel in Hoi An
#35 Spa Hotel in Hoi An
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hai Au Boutique hotel and spa 3*
Number of rooms: 33
Official Description (provided by the hotel):
Located on the edge of Hoi An's historical Old Town, Hai Au offers modern rooms with free WiFi. The hotel features an outdoor pool, a restaurant, and a travel desk. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Odigeo, Priceline, Agoda, TripOnline SA, Traveltool, S.L.U., getaroom.com, Cancelon and HotelQuickly so you can book your Hai Au Boutique hotel and spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Hai Au
Hai Au Hoi An

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing