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“Great value and service”

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Hai Au Boutique hotel and spa
Ranked #54 of 141 Hotels in Hoi An
Certificate of Excellence
Dublin, Ireland
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Great value and service”
5 of 5 bubbles Reviewed 16 May 2012

After a disappointing introduction to Vietnam in Hanoi, I found salvage in this hotel. Great service and I feel relaxed and completely at home here. Got a free collection from the bus station too which was a nice way to be greeted in Hoi An. All the staff are so friendly here and treat you like a VIP. Amazing buffet breakfast and lovely pool. Not a brand new hotel but a very charming place to stay. Thank you for changing my opinon about Vietnam!

Stayed May 2012, travelled solo
Helpful?
Thank Irish2012121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,468 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (200)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Vietnamese first
  • Any
English first
Montreal, Quebec, Canada
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed 14 May 2012

We found bugs in the room ... we had to be changed to a better room.

Stayed April 2012, travelled as a couple
Helpful?
1 Thank Jf M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rotterdam, The Netherlands
Level Contributor
98 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed 9 May 2012

Staff at Hai Au Hotel are very friendly. They give you a warm welcome when you arrive at the hotel, learn your name by heart and are very helpful. Another very good thing about staying here is the breakfast buffet. This buffet is very good, with a wide range of possibilities (including fresh fruit, eggs your style, pancakes, toast, Vietnamese dishes, and homemade peanut butter).
The room itself is very clean, nicely decorated, comes with a comfortable bed and even with a computer (in case you do not have your own laptop with you). Our bathroom was not so good. The shower is installed too low at about 1.5 m above the ground, which means you can only take a shower when you sit in the bathtub or whit the shower in your hand. Besides that, there is not so much water running out off the shower either. So trying to fill up the bathtub in order to take a bath is difficult as well.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ilse_en_Marcel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
australia
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 8 May 2012

We stayed for 3 nights at the Hai Au and would definitely stay there again. The staff were lovely (yes, they do remember your name - see if you can remember theirs) and they were very helpful. The hotel itself is clean and tidy, and for us it was exceptional value for money.

The hotel is located in on spa street - there's numberous options to go get pampered, and I highly recommend doing so! The staff also had recommendations for local tours but didn't seem to mind at all if you went elsewhere either.

Its a short walk into the old town, or you can rent a bicycle for approx $1US per day. We did both over our stay and enjoyed being a little removed from the old town. There was also a swimming pool perfect for cooling off after a hot day - nothing fancy, but more than adequate. The staff even brought towels out to us when we went out for an evening dip.

Overall, I would highly recommend this hotel for those looking for decent hotel at a bargain price.

  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jenfromsunnyqld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 8 May 2012

We were a little unsure about our decision to book at Hai Au after we were left at the Airport in Da Nang for an hour but once that hiccough was sorted the girls at reception and staff throughout the hotel couldn't be faulted. They even found my sun glasses and had them sent onto me in saigon...brillant! The rooms are large and clean, breakfast had a good choice and the pool good for a cool off after a day around town. Get a bike from across the road, it's the best way to get about Hoi An. Would certainly return.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Atlas25b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coffs Harbour, Australia
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 7 May 2012

This hotel is well located. The staff are delightful. The family room is large and full of character. It was beautifully decorated with little extras like fruit and flowers, which made it very welcoming. The pool is clean and an oasis on a hot day. The buffet breakfast is exceptional. There are several good tailors across the road and excellent restaurants within a short walk. Its much more than a 2 star hotel. We preferred it to the 5 star hotel we stayed in at KLIA the night before we arrived. Highly recommended.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Siem. Reap
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 6 May 2012

We arrived, thinking we would stay a night, ended up staying 6 nights, the hotel was located near the old town (7 mins walk to old town) and 12 mins cycle ride to beach (ignore the first bike park, just find a bar and park cycles there).

Hotel was fine for what we wanted, clean rooms, Very friendly staff and nice breakfast, we rented cycles from hotel and explored the town and beach.

Pool nice, a bit small but usually we were the only people in it.

I would definitely recommend this hotel.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TandaTrips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hai Au Boutique hotel and spa

Property: Hai Au Boutique hotel and spa
Address: 576 Cua Dai Street, Hoi An, Vietnam
Phone Number:
Region: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Family Hotel in Hoi An
#19 Romantic Hotel in Hoi An
#34 Spa Hotel in Hoi An
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hai Au Boutique hotel and spa 3*
Number of rooms: 33
Official Description (provided by the hotel):
Located on the edge of Hoi An's historical Old Town, Hai Au offers modern rooms with free WiFi. The hotel features an outdoor pool, a restaurant, and a travel desk. ... more   less 
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Also Known As:
Hotel Hai Au
Hai Au Hoi An

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