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“Where everybody knows your name....”

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Hai Au Boutique hotel and spa
Ranked #53 of 141 Hotels in Hoi An
Certificate of Excellence
Seal Beach, California
Level Contributor
134 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Where everybody knows your name....”
5 of 5 bubbles Reviewed 14 May 2014

This excellent hotel is run by a bunch of terrific women who seem to know you as soon as you hit the door. They are fantastic attendants. And yes, they call your name every time they see you. The rooms are very nice, and the buffet breakfast was the best I had in SE Asia. They also recommend Miss Ly Cafeteria. Go there for very reasonable prices and great food. You will love this place...and they will know your name....just like in the "Cheers Bar".

Room Tip: Just go there.
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  • Stayed March 2014, travelled solo
    • Value
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Helpful?
Thank dan t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,468 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (200)
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English first
Mount Maunganui, New Zealand
Level Contributor
10 reviews
4 hotel reviews
5 of 5 bubbles Reviewed 11 May 2014

Staying at Hai Au Hotel was like staying with family! The breakfast was great, the pool was lovely and the staff are amazing. Everyone was very helpful both prior o our arrival and on arrival! They learnt our names and did their best to ensure our stay was relaxing

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
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Helpful?
Thank RhinoHailstorm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 10 May 2014

My husband and I stayed here for four nights and we were not disappointed. The ladies on reception could not have been more helpful, remembering our names throughout, booking train tickets for us very last minute, etc.

The room itself was lovely - a huge bed, decorated when we arrived and complete with mosquito nets. We had a window, so it was nice to have some sunshine in the room - there are rooms with balconies available so this might be a nice option too. The pool was a good size and in the shade in the late afternoon (a welcome relief from the heat!). There is a lobby area where you can relax and also use the free computers and printer.

Location-wise the hotel is situated a short walk from the Old Town, and near restaurants, bars etc. Food is served at the bar itself which was nice (although not that busy) and the breakfasts were great - lots of buffet choice and you could also opt for a noodle soup/eggs etc. cooked.

We really enjoyed staying at this hotel and would definitely recommend to others.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Ktmy2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 9 May 2014

Stayed there for 5 nights. The girls at the reception do their best remembering your name and make your stay enjoyable. When we got our room there were flowers on the bed along with a towlel swan. Very romantic. The room had a safe, very large bed (a bit stiff for my taste) cable tv and a nice bathroom. We also diped in their pool two times, which is nice but has no sun after noon. by bike you are around 5 minutes biking to the old center.

to sum up, nice staff, decent room and a ok location.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
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Helpful?
Thank ThomasH74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 7 May 2014

The service at Hai Au was definitely one of the most memorable -- even better than some of the fancier hotels we stayed in. Everyone was very warm and super helpful. We were trying to get to Hanoi during one of the busiest weekends of the year. Online we were finding flights for $700 one way! But the team at Hai Au snagged us tickets for $170. As for the room, we had one on the second floor, with a great balcony, super spacious, very clean and only a short walk into the busier part of town. An absolute delight!

Room Tip: Pay a little bit more for a room with a balcony. Such a delight!
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  • Stayed May 2014, travelled with friends
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Helpful?
Thank missnolte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toulouse, France
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 7 May 2014

Very good hotel in Hoi An, very clean and ideally situated. Friendly people, very helpful : we felt like home. Wifi-laundry-breakfast are ok, and the adorable girls at the reception would do anything to help you ! Thank you !

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Christelle G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lancaster, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 6 May 2014

We recently stayed here when visiting Hoi An and found the service excellent from start to finish. When we arrived in our taxi they came out to greet us by name and were so helpful in explaining what there was to do and answering all our questions. It is about a 15 minute walk into the centre of the Old Town with a small swimming pool which is nice at the end of a hot day. The room was clean and comfortable with fresh fruit on arrival. The staff definitely make this hotel and I would recommend it to anyone.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
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Helpful?
Thank Andrew F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hai Au Boutique hotel and spa

Property: Hai Au Boutique hotel and spa
Address: 576 Cua Dai Street, Hoi An, Vietnam
Phone Number:
Region: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Family Hotel in Hoi An
#19 Romantic Hotel in Hoi An
#34 Spa Hotel in Hoi An
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hai Au Boutique hotel and spa 3*
Number of rooms: 33
Official Description (provided by the hotel):
Located on the edge of Hoi An's historical Old Town, Hai Au offers modern rooms with free WiFi. The hotel features an outdoor pool, a restaurant, and a travel desk. ... more   less 
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Also Known As:
Hotel Hai Au
Hai Au Hoi An

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