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“Lovely staff”

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Hai Au Boutique hotel and spa
Ranked #60 of 159 Hotels in Hoi An
Certificate of Excellence
Reviewed 22 July 2014

It s a lovely feeling to stay there. Staff are lovely. Breakfast buffet wonderful and it s a great bike ride minutes away from the busy old town. Plenty of fruits and great pineapple pancakes, mango pancakes and also great soup! We will come back there!

  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank Innaminka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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440 - 446 of 1,535 reviews

Reviewed 19 July 2014 via mobile

We stayed here for 4 nights a family of five in two rooms . At first it was two standard rooms and the parents room was rather disappointing but after the first night we upgraded one room to superior room and was so much better wort a few extra $.
The rooms are big and spacious, the breakfast is surprisingly good and varied and the staff is very very nice and friendly! Location is fine about ten min easy walk to the old quarter and on the road to the beach, take bikes and ride out. The pool is also useful


and refreshing. The only cons are that there is bad accustics and you can hear the sounds from the entire hotel they also have a house keeping phone on each floor that ensures quick service bit why not via other means that don't disturb the guests????
All in all the hotel is worth the money and once we upgraded the room we enjoyed much more! Would highly recommend if looking for 3 star hotel in hoi An

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
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Thank sigal y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2014

Hai Au is a great place to stay in Hoi An and would recommend as value for money with great staff. They are about a 5 minute into the heart of town which works well when hiring a bike or scooter which they offer for around $5/day. Staff are friendly and willing to help, always personally saying hi and goodbye as we came and went during our stay. Breakfast is complimentary and the usual fare in Vietnam plus are also able to order eggs and pho any way you like. We had an enormous bed, fridge, tv, wifi and an shower with great pressure. Good place to stay in Hoi An that is value for money for travelling wanting the low budget but comfortable traveller.

Room Tip: Possibly a little noisy as we were the first room from reception on the ground floor, but close to t...
  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank lockie_89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2014

We were here for 2 nights recently on our way north to Hanoi and were so impressed with the exceptional service given from staff; particularly the girls on the main reception desk. They were all too willing to help in any way possible. I felt as if I'd known them for years that's how friendly and personable they were. The hotel itself is basic and slightly dated, but it has everything you need to be comfortable. Our room had a very large bed, good air conditioning, wifi, and a decent sized bathroom. We even had a little balcony to smoke off. There is a small pool at the back of the hotel which offers great relief after a hot day wandering the streets. The town is not far at all from the hotel; about a 10-15min walk. Hoi An is just a lovely town in general with great shopping, food, and beaches. We have found the people here friendlier in general too (compared to other parts of Vietnam). I would come back and stay again so I could get more tailoring done (haha!).

  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Rebekah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2014

We stayed at the Hai Au Hotel in July, 2014 for three nights. The hotel was clean, comfortable, and a short walk/bike ride from the main shopping and restaurant areas. The beds were massive, and the rooms were definitely large enough for three people to share. The buffet breakfast was average, but there was always something we could find to eat. It was the staff that made our stay fantastic however. After we woke up to find an issue with our flight times (and knowing we would miss our scheduled flight), the staff at reception (and the manager I believe) jumped on the phone with the flight provider to sort out the problem. Fifteen minutes later, the issue was sorted. The problem would have been impossible for us to solve without speaking any Vietnamese, and the stress and worry the staff prevented for us made our experience at Hai Au phenomenal.

Room Tip: The hotel does not have an elevator so if stairs are an issue, request a room on a lower floor.
  • Stayed: July 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Eliza M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2014

Enormous room, we had a family room. Very comfortable, although one bed was quite firm. Lovely warm friendly feeling here - always call you by name. Pool was clean and refreshing, good for the kids. Quite a selection for breakfast - local breakfast food was YUM. Air conditioning was excellent. Shoe maker next door was great too-happy with my shoes from there.

  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Cindy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2014 via mobile

We enjoyed our stay at the Hai Au Hotel the staff were great and organized a range of things for us. We spend heaps of time at the pool which is fairly small but was always quite. The main food and shopping areas are a short walk away, we highly recommend trying some street food. The only disappointment was the fact there is no lift and when your on the top flore it can be a bit of a drain going up and down all day. Thanks for having us, will recommend to friends.

Stayed: July 2014, travelled with friends
Thank Matt O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hai Au Boutique hotel and spa

Address: 576 Cua Dai Street, Hoi An, Vietnam
Phone Number:
Region: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Family Hotel in Hoi An
#19 Romantic Hotel in Hoi An
#37 Spa Hotel in Hoi An
Price Range: £19 - £36 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hai Au Boutique hotel and spa 3*
Number of rooms: 33
Official Description (provided by the hotel):
Located on the edge of Hoi An's historical Old Town, Hai Au offers modern rooms with free WiFi. The hotel features an outdoor pool, a restaurant, and a travel desk. ... more   less 
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Also Known As:
Hotel Hai Au
Hai Au Hoi An

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