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“feel like at home”

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Hai Au Boutique hotel and spa
Ranked #61 of 157 Hotels in Hoi An
Certificate of Excellence
Reviewed 24 March 2010

The staff in Hai Au hotel is the best and nicest that we have met during our tour in Vietnam, and made us feel like at home. The room was beautiful decorated, clean and comfortable. The hotel is located not far from the main places of interest in Hoi An. Warmly recommended!

  • Stayed: February 2010, travelled as a couple
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Thank 0rly55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,223 - 1,229 of 1,532 reviews

Reviewed 24 March 2010

We arrived at the train station Danang and they send a taxi as promised by email . The room was very nice with fresh fruit as a welcome present in the fridge. Nice bathroom and balcony but in spite of this really quiet. Everything was very clean and well equiped. Free internet in the hall. The helped us find a transfer to our next destination and had to phone several people. They even collected the train tickets for us.
The hotel is not right in the middle of the ancinet town, but you can walk there in 5 minutes.
Would definitely stay there again!

  • Stayed: March 2010, travelled as a couple
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Thank Butchfabienne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2010

If Hotels have a personality Hai Au's would be defined by the friendliness of staff at reception. They make a point to call guests by name, they greet you in the morning and as you return to the hotel, they wish guests good night in the evening and they take time to talk with you and ask about your holiday or families. The hotel is clean, free internet is available and the breakfasts are always good.
There may be hotels that have been more recently renovated or hotels that have a bit better location, but there won't be accommodations with friendlier staff.

  • Stayed: February 2010, travelled as a couple
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1  Thank SadieEdmonton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 March 2010

We had two nights here and wished we could have had longer. Sao, Yummi and the rest of the girls on Reception are just gorgeous – so happy, bubbly, friendly and helpful, they really couldn’t do enough for us. We had a double room for $35 a night, which was clean, spacious and well decorated – the cleaners even make a swan out of the towels and decorate the beds with rose petals for when you arrive. Wireless was of good strength, about 4 computers near reception available for use also. Air-con and satellite tv were also good. The shower-head is in a bit of a strange position which means that some water sprays on the floor, but it’s not really a big deal at all – would just recommend making sure you have the bath mat down so that you don’t slip. The free breakfast was good, omelettes made to order, along with a buffet. The pool is large and very clean. The only thing that could possibly fault it would be the location – it’s a 10 minute walk to the very centre of town, but it’s not at all arduous, and you can hire bikes from the hotel for approx. $1 a day – and you can actually ride around / cross the road in Hoi An without fearing for your life!! Will definitely come back to the Hai Au Hotel.

  • Stayed: January 2010, travelled as a couple
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1  Thank little_kate87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 February 2010

My friend and I travelled Vietnam in January and booked Hai Au in Hoi An for 3 nights the morning we left Danang. Feeling a bit apprehansiuve after some of the places we had stayed Hai Au was great! Not only was Hai Au clean and the rooms fairly spacious the staff were amaziongly friendly! They would go out of their way numerous times to help and assist travllers and always had a smaile on their face! Nothing was too much for them. The breakfasta in the morning were buffet and a great way to start the day in Hoi An before hiring a bike and riding arouynd town or to the beach. We would definately stay at Hai Au again when we visit Hoi an , Vietnam!

  • Stayed: January 2010, travelled with friends
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2  Thank wah_wah02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 February 2010

The hotel was nice for a budget hotel. Although slightly more than other hotels in the area with the same grading, i think the extra was worth it.

I checked out some of the other hotels in both the cheaper and slightly more expensive price range along the street and the smell of damp in the rooms i was offered was horrible. There is comission from the front desk on booking tours, illsutrated by the varying prices paid on the tour we booked through them. This is Vietnam though, and it's expected. The tour was good, so the "booking fee" is fair enough in my opinion.

The pool was being drained and possibly repaired during our stay, but should be back open soon. I think a previous review said it was in need of attention, so it has to be a positive they're giving it some! :-)

If you want to spend a little more and get yourself into a 4* hotel, the Glory hotel is the upgrade option (at about $50 for the cheapest room).

You can walk into town in about 10 minutes. A taxi here does cost about 20,000 or 30,000 to the bridge in the centre. Taxi's seem a little more honest than other places in Vietnam. Restaurant staff have no reason to inflate the price, so ask them how much it should be.

We also managed to walk from the drop of of our tourist bus to the hotel (no taxi!). Not all the busses stop at the same place though, so don't rely on it!

Feel i have to say the girls on reception were fantastic. We were having trouble booking tickets out of Hoi An and they

  • Stayed: February 2010, travelled as a couple
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Thank adsouza10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2010

We arrived in Hoi An after a hellish 24 hour bus ride during the days leading up to the Tet festival, getting there a day earlier than anticipated. The staff was at the door to greet us by name, making us feel welcome . Within a few minutes we had forgotten about the previous 24 hours. The room was big, one of the biggest we`ve stayed in Vietnam, ,bright, airy and even had a small b,alcony . The bathroom was big and clean, plenty of hot water. Breakfast was included and was good enough to attract walk in clients.There`s a pool as well although the beach is a dollar cab ride away or an easy bike ride.It`s located an easy 5 minute walk from the Old Town, far enough so that noise was minimal. I must agree with the other reviewers,however that the best things are the staff and service. They were always willing to go the extra distance to be helpful with just about anything (tours, information, even stamps) always cheerful despite working what seemed to be gruelling schedule. We ended up staying there for 9 days. Thanks again to everyone on the staff for making our stay in Hoi An a memorable one. Minh and Yummy, I`ll try and keep on smiling.

  • Stayed: February 2010, travelled as a couple
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Thank obno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hai Au Boutique hotel and spa

Address: 576 Cua Dai Street, Hoi An, Vietnam
Phone Number:
Region: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Family Hotel in Hoi An
#19 Romantic Hotel in Hoi An
#37 Spa Hotel in Hoi An
Price Range: £18 - £36 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hai Au Boutique hotel and spa 3*
Number of rooms: 33
Official Description (provided by the hotel):
Located on the edge of Hoi An's historical Old Town, Hai Au offers modern rooms with free WiFi. The hotel features an outdoor pool, a restaurant, and a travel desk. ... more   less 
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Also Known As:
Hotel Hai Au
Hai Au Hoi An

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