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“truly a family place”

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Betel Garden Villas
Ranked #60 of 159 Hotels in Hoi An
Reviewed 21 August 2008

My husband and I stayed at Vuon Trau for more than two months earlier in 2008 ( mid January through March) and found the place so wonderfully friendly that we have booked again for two months next year.
While in Hoi An we are involoved in humanitarian work and so appreciated the level of service after a hard day's work. Our room was always made up nicely, with fresh flowers, a thermos for tea and our personal laundry returned promptly. Breakfast in the garden offered variety and dinners with the family ( about once a week) were always delicious
The garden was a pleasant place to unwind and the short stroll to the main street for dinner through the neighbourhood safe.
We cycled the countryside , and in fact went to work everyday on bicycles provided by the "hotel".
I can't imagine what happened for the previous reviewer, as we found the homestay family and all the staff very gracious and kind. In fact, when I had a terrible fall, breaking my arm, the whole family and crew went out of their way to ensure that I was comfortable.

  • Stayed: February 2008, travelled as a couple
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1  Thank swimmer43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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654 - 660 of 772 reviews

Reviewed 31 May 2008

I normaly dont do reviews, but in the case of Vuon Trau Homestay in Hoi An I would like to issue a strong WARNING due to seriuos theft and invasion of privacy.

I stayed at the Vuon Trau Homestay for three nights in may 2008 after meeting their "assistant manager" at a hilltribe celebration. Her description of this establishment as a "family run" low key hotel with a relaxed atmosphere "far away from the other hotel complexes" appealed to me and I decided to give it a try.

At first, I was not dissapointed as the facilities are nice set in a lush garden, however, this was soon about to change as this "homestay"turned out to be owned and run by a major touristcompany in Hoi An (i.e. just another tourist hotel) with a staff that where increasingly pushing me to buy this and that. Offcourse, to a price that well exeeded the local norm(as so often is the case at touristresorts alike).

As I had vietnamese friends on the scene, they would help me get what I needed, and hence where the hotels offers not neccecery.This did not, however fall well with the staff which resulted in an unfriendly up to the point of hostile atmosphere, and when I did decide to purchase something(phonecard) this resulted in the assistant manager (Ms Chung) searching through my phone (she helped me load the credit), making remarks on my personal life and calling me a "bad person"who subsequently would be punished by powers from above. Professionalism?

During this time, somebody also called numbers in Sweden that where stored in my phone, only to hang up. To add to the injury, Ms Chung also read my emails which also resulted in disagreeing remarks. Creepy....

Still, worse where to come as I upon departure realized that a large sum of money totaling well above 700USD, Bath, and Dong had gone missing from my moneybelt that was stored in a large, vault type of securitybox in the room (open with a key). I knew the specific amount as I did an inventory the night prior to departure, and hence there is no question of when and where this money dissapeard.

Upon contacting the hotel regarding and explaining the matter, Ms Chung suddenly lost her understanding of english, and subsequently hung up the phone in my ear. This repeated itself a few times before getting hold of the no1 manager, who explained to my vietnames friend, that If I used the security box in the room instead of the one in the reception, it was my own fault, and I where to blame. When asking her if it was to be expected of her staff (totaling about 4 people) to steal, and why these boxes where installed in the room if the hotel did not recommend using them due to this thiefing staff, she too, hang up the phone in my ear.

I later got hold of the owner of the large touristcompany (and hence the owner of this hotel)who explained that it was impossible for the staff to steal anything as "they did not have the password to the safe...?"When commenting on this saying that there where no "password"explained to me when checking in, only a large key, he did not follow. Somewhat Kafka like reasoning, no doubt.

So, I feel that a STRONG WARNING is warrented for this hotel, and if you due decide to stay there, I strongly recommend holding on tight to your valuebles, phones and emailaccounts!

  • Stayed: May 2008, travelled solo
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11  Thank El_brigante
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 December 2007

I'm repeating the review I did for Betel Homestay because it is also known as Vuon Trau Luxury Homestay (Vuon Trau means Betel in Vietnamese)

Vuon Trau (Betel Homestay) is WONDERFUL off the beaten track place set in a lush tropical jungle garden. One stays in one of the seperate
houses set in the garden, and the incredibly wonderful family who owns/runs Betel also live on the property.

Our house had a very huge room, and huge spotless bathroom. When we arrived the beds were decorated withlovely patterns of fresh flowers. Well stocked large fridge in each dwelling.

Cable TV, in each. Laundry was done for us FOR FREE (and we had a huge pile of it after travelling for 9 days.)

They also offer free internet access at 3 computers, 24 hrs per day, and even helped me burn my digital photos onto a CD for free. For those not wishing to bike, it's about 15000 Dong into Hoi An center (less than a dollar) and each time we took a taxi they graciously had one here in a few minutes.

Also, the front desk has arranged a private car to take us to Hue with
stops at Marble Mtns. and scenic mountain pass. They will also arrange
tour tickets for sites in Hoi An, and arrange practically any tour to sites as far flung as My Son.........Very graciously, and with ease.
The family invited us to have dinner with them one of the evenings and
it was a delicious meal cooked by a cousin who was a former chef at a 4 star hotel. Our hosts spoke English and we were amazed by the delicious food served at a candle lit table in the garden. We were delighted by the easy conversation and warmth and humor of our hosts.
At night, small oil lamps are set throughout the garden to further compliment the ambience.

We were given very sturdy off road bicycles to ride the 10 minutes into the historic center of Hoi An, or to the beach, and after the bustle of the center of town, we biked back along the canal with a sense of relief to come back in a more tranquil, lush, quiet setting.
I would most definitely highly recommend Betel Homestay.......I will add photos after returning home.



This TripAdvisor Member:
Liked: The warmth and kindness of the family, and the size of the rooms and amount of amenities.
Disliked: We liked Everything.

  • Stayed: December 2007, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
5  Thank Aviano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago via mobile
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Stayed: October 2017, travelled as a couple
1  Thank Marian V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile
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Stayed: September 2017, travelled with friends
1  Thank Tecolotito
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hatle, Người quản lý at Betel Garden Villas, responded to this reviewResponded 4 weeks ago

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Reviewed 8 August 2017 via mobile
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Stayed: July 2017, travelled with family
Thank Akinom144
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hatle, Người quản lý at Betel Garden Villas, responded to this reviewResponded 14 August 2017

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Reviewed 1 August 2017 via mobile
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Stayed: June 2017, travelled as a couple
Thank Sybrine v
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hatle, Người quản lý at Betel Garden Villas, responded to this reviewResponded 5 August 2017

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Additional Information about Betel Garden Villas

Address: 161 Tran Nhan Tong St.. | Cam Chau Village, Hoi An, Vietnam
Region: Vietnam > Quang Nam Province > Hoi An
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 Family Hotel in Hoi An
#3 Romantic Hotel in Hoi An
Price Range: £22 - £46 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Betel Garden Villas 3*
Number of rooms: 9
Official Description (provided by the hotel):
Betel Garden Homestay - Villas is an exclusive villa retreat encompassed within a 3000 square meter tropical landscape in a small village, near the city center of Hoi An. This boutique property consists of 10 stylish villas and rooms that have been inspired by the Vietnamese concept of unity between man and his environment. The Homestay - Villas is a 10 minute walk from the centre of Hoi An and a 20 minute bicycle ride from the beach. And there are also some restaurants and coffee shops like The Balance Cafe nearby. Bicycles can be borrowed for free . If you are looking for a unique experience, this is the place to stay. ... more   less 
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Also Known As:
Betel Garden Homestay Hotel Hoi An

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