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“Nice but a hassle”

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Olalani Resort & Condotel
Ranked #149 of 252 Hotels in Da Nang
Tucson
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Nice but a hassle”
Reviewed 13 July 2014

This hotel was nice, along with a great restaurant and great food. However, they gave us a hard time checking in and out. Our shower drain was clogged and we could not shower for days. The room also did not come with an iron and other utilities and it was a hassle to call every single time to get something. They also woke us up at 7am for room cleaning.. And before checking out, they accused us of taking one of their small hand towels. Would not recommend this hotel to anyone.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Aiphuongle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager O, General Manager at Olalani Resort & Condotel, responded to this review, 25 October 2014
Dear Aiphuongle ,Tucson ,

Thank you so much for your time to review us on TripAdvisor. Your reviewed is grateful for us to achieve and develop in term of guests facilities and guests services. The iron was not set up in room but available as requested for free. Apologized for staff woke up 7 am for cleaning. Please hang up Do Not Disturb Sign at the door for avoid any disturbed. Normally our house maid will start clean the room from 8 am onward, just for the room that guest went out to restaurant for breakfast.
Anyways, we are on going to change a policy to meet guests expectation.

We do hope to have a chance to welcome you again in future.

Thank you & regards,

Vatthanachai 'Tony' Phipatthongpanta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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41 reviews from our community

Traveller rating
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    3
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (2)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Japanese first
  • Korean first
  • Russian first
  • Vietnamese first
  • Any
English first
Metro Manila, Philippines
Level Contributor
60 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 17 June 2014 via mobile

we went to this resort for our annual company trip. 1st impression were good..check in fast with served drinks. we got to our room, which is big, clean...bathroom clean..bigbed..everything seems to be nice. Then came when u can practically hear what channel is next room watching, what are our neighbors chatting, the next doorbell which i foolishly taught was our roombell. In my 4 hours of stay in the room, i heard the lift bell, ppl talking on the whole hallway, staff speaking. Im imaging what is going to be when i need to sleep..l

Stayed June 2014, travelled as a couple
Helpful?
1 Thank elwintai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager O, General Manager at Olalani Resort & Condotel, responded to this review, 25 October 2014
Dear elwin_tai from Ho Chi Minh City,

Thank you so much for your time to review us on TripAdvisor. Your reviewed is grateful for us to achieve and develop resort in term of guests facilities and guests services. We happy to hear that you satisfied with check-in quickly, room is cleaned. I thought the thing you mention is soundproof from next room that could happen only connection room.
Anyways, we are on developing for soundproofed that could be complete all soonest.

We do hope to have a chance to welcome you again in near future.

Thank you & regards,

Vatthanachai 'Tony' Phipatthongpanta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Olalani Resort & Condotel

Property: Olalani Resort & Condotel
Address: Vo Nguyen Giap Street, Khue My Ward, Ngu Hanh Son District, Da Nang 550000, Vietnam
Region: Vietnam > Quang Nam Province > Da Nang
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#35 Luxury Hotel in Da Nang
#63 Spa Hotel in Da Nang
#63 On the Beach Hotel in Da Nang
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Olalani Resort & Condotel 4*
Number of rooms: 165
Official Description (provided by the hotel):
Olalani Resort & Condotel is new five star resort with concept of Experience Hawaiian Lifestyle Resort in Da Nang City, Central Coast of Vietnam. The property met standard of five star resort both of guests facilities and guests services. The resort contains of 285 rooms (197 Hotel Rooms & 88 Condo Rooms), Spa, 5 F&B Outlets, Wedding Hall for 400 persons and Convention Hall for 800 persons. ... more   less 
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Also Known As:
Olalani Resort & Condotel Vietnam/Da Nang

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