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“This is really a high level International hotel”
Review of Stay Hotel

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Stay Hotel
Ranked #81 of 275 Hotels in Da Nang
Certificate of Excellence
Ho Chi Minh City, Vietnam
Level 2 Contributor
1 review
“This is really a high level International hotel”
Reviewed 17 January 2014

Even if you get lost in reception (which is almost possible on the first day) the really friendly and helpful staff will be there to help you.
The rooms are good without being over the top, the breakfast buffet is wonderful and full of surprises but the best thing about this hotel is the quality of the people who work there. They are the most cheerful, friendly and helpful staff I have ever come across. Fantastic location, superior service, top quality. The rooms are very clean and I even got an upgrade of the room category without any reason, this is fantastic. The bathroom was large and clean, laundry ready within one day.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Katherine Anne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David-Northern, Director of Business Development at Stay Hotel, responded to this review, 21 January 2014
Dear Katherine Anne L,
Xin chao!
Good morning from sunny Danang.
Thank you very much for the great comment about our hotel facilities, food and staff. We do hope to be able to welcome you back again soon and please feel free to email personally and we shall ensure your booking is all in good order.
Kind regards,
Tan
Tran Duong Tan Mr.
Director of Business Development
dobd@northernhotel.com.vn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (11)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Korean first
  • Russian first
  • Vietnamese first
  • Any
English first
Hoi An, Vietnam
Level 4 Contributor
36 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 7 January 2014

We booked into the Northern Hotel Danang for a 1 night. Loved it and ended up staying 9 nights. The rooms are new, modern and spacious. The staff are absolutely delightful. Breakfast also impressive. Great views, close to everything but also quiet enough to enjoy. We have been traveling to Vietnam for over 5 years - we often find the service in Vietnam is lacking, however in this hotel we found it the opposite. The service was exceptional.

Thank you to all the lovely staff for making our stay one to remember.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PoetTraveller2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David-Northern, Director of Business Development at Stay Hotel, responded to this review, 9 January 2014
Dear Kali2014,
Xin chao!
Warmest greetings from sunny Danang!
My Team joins me in thanking you for staying the Northern Hotel for your recent holiday in Danang City. I would like also thank you very much for your kind comments here on Tripadvisor. It is my pleasure to hear that your overall stay with us was satisfactory and trust that you have enjoyed the comforts of the Hotel.
We do hope to be able to welcome you back again soon and please feel free to email personally and we shall ensure your booking is all in good order.
With best personal regards,

Tan
Tran Duong Tan Mr.
Director of Business Development
dobd@northernhotel.com.vn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 November 2013

no surprise at all booked for the biggest suite in house... ask for spa service prior arrival, had to email 3 times to get the right information properly. upon arrival, was told spa is not open yet... went up to have a look.. it's wire and renovation is still on going everywhere.. very different from online pictures... total dissapointed. if it's not ready to open, why bother to do so.
staff is so kind to find other spa info within the area, however as bad raining weather, not feel like going out for spa. honeymoon trip is totally ruin.

- reservation has problem answering guest enquiry, it's either they don't understand the question or not ready for work i guess.
- firedoor should be close at all time on all floors
- room number should not be label on keycard for security issue
- sheer curtain from bathroom can totally see whats the person doing inside (not only a shadow) .no privacy

glad i stay in another nice resort past couple days and move in city as i want to get closer to airport prior departure day, otherwise my whole trip will be ruin. another reason for choosing this hotel is that i've seen good review on the saigon northern hotel and trusted this would also be a good one, unfortunately, the brand was drag down because this unprep new hotel.

other than that, room itself is clean,new,ok location (a bit of walking distance to the main area), staff is friendly.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marippe801
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David-Northern, Director of Business Development at Stay Hotel, responded to this review, 7 November 2013
Dear Marippe801,

Xin chao!

First of all, thank you for taking the time to write about your experience at the Northern Hotel Danang. I am sorry that your experience did not meet your expectations but please rest assured that your feedback is very important to us. We are delighted to see that you had given us the opportunity to improve our service by given the comment on each point. As well as your kind words will be passed to our Front Office team for their friendliness and professionalize service.

As you might be aware, the Northern Hotel Group has just opened it new property in Danang last month, and we are working towards improving our operation and your views are a valued source of information. Indeed your comments will be discuss on our next operation meeting in order to review and provide an appropriate training to our staff to keep up their standard.

Hence, I am so glad to hear that you feel pleasure our room clean, Hotel location and friendly staffs. Lovely comments like these as a great motivation for us to continue offering the excellent service we are always focusing on. One thing, our management does hope you will happy with art picture that we have given you as a honeymoon gift upon check out, we just want to express how is Vietnamese hospitality to all friends over the world.

Last but not least, we expect your altruism, and will give us another chance to welcome you back to our Hotel, when your next visit in Danang. If I can ever be of any assistance, please do not hesitate to let me know.

Yours sincerely,
Tan
Tran Duong Tan Mr.
Director of Business Development
dobd@northernhotel.com.vn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Stay Hotel

Property: Stay Hotel
Address: 119 Street 3/2, Thuan Phuoc Ward | Hai Chau District, Da Nang 550000, Vietnam (Formerly Northern Hotel Danang)
Phone Number:
Region: Vietnam > Quang Nam Province > Da Nang
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#31 Luxury Hotel in Da Nang
#43 On the Beach Hotel in Da Nang
#49 Spa Hotel in Da Nang
Price Range (Based on Average Rates): £
Hotel Class:4 star — Stay Hotel 4*
Number of rooms: 103
Official Description (provided by the hotel):
A perfect destination for both business and leisure travelers, Stay Hotel is an international 4-star hotel, featuring in 103 fully-equipped, furnished, elegant and stylishly guest rooms & suite with artist facilities and decor for 17 storey. Located in central area and the Hai Chau business district, within only a few minutes, guest can enjoy memorable experience at the vibrant Con market, Han River, and variety of shopping malls. Enjoy breathtaking views of Danang Bay and sunsets at the end of an exciting day from your room and the Sky Pool on the 3th floor. With easy controlled room lighting and air comfort, you will enjoy a peaceful night and wake up refreshed for another day of activities and new memories. ... more   less 
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Also Known As:
Stay Hotel Vietnam/Da Nang

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