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“Back to the 80's, big disappointment”

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Centara Sandy Beach Resort Danang
Ranked #39 of 282 Hotels in Da Nang
Reviewed 21 November 2013

The restaurant was nice, good food, friendly stuff, great drinks, prices were affordable.
About the location, yes, on the beach. There's only one coffee shop in walking distance, across the street, you have to take a taxi, or rent a bike, nothing in walking distance. Which is not a problem, because you can check the place on the map in advance.

Our rooms were in the big building, we didn't stay in a bungalow. This building looks like a summer camp build in the 80's and left alone till today.
In the rooms there was carpet, but the housekeeping ladies didn't use vacuum cleaner, only sweeping. The carpet was awful, so the air in the room. And the funniest thing, the toilet was in the shower cubicle.
In October the weather is not that nice usually but we were lucky, the sun was shining, we could go to the beach.
Unfortunately we had to witness something sad, after the typhoon people - working for the hotel - collected the waste on the beach and just buried it in the sand, between the sea and the bungalows while we were there. Everything, plastic bottles, flip-flops, bags, packaging, whatever, not only the green waste.

I do not like writing bad reviews but this place was sad and pathetic, a big disappointment, no way 4stars, max 2.
Centara Sandy Beach will be the last place in Da nang I'd stay in the future.

  • Stayed: October 2013, travelled with friends
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Thank Katus J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBRDN, General Manager at Centara Sandy Beach Resort Danang, responded to this reviewResponded 25 November 2013

Dear our valued guest Katus J,


Firstly, I would like to thank you so much for your staying with us during your holiday and your comment also,

And we are happy when you are satisfied with our restaurant, our food, our staff, our drink and price … all that makes us happy truly.

But it is unfortunate that the Nari storm did come on your visit so it made our resort messy. We are sorry for that and hope to receive your sympathy for us also.

So thank you so much one more time and once again and a big thank to you and your family for choosing to stay with us. We are looking forward to serve you in the very near future with our best service and facilities.

Best Regard,

Vatthanachai “Tony” Phipatthongpant
General Manager

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268 - 274 of 607 reviews

Reviewed 20 November 2013

I stayed here for 3 nights. It is in good location. It is very clean and lovely private beach. There are natural atmosphere, very good for relaxing. The room is clean and basic accommodation. They serve free shuttle bus transfer daily to city center and Hoi An.

Room Tip: Should choose a room in high floor with ocean view if you stay in block accommodation( not Bungalow)
  • Stayed: December 2012, travelled as a couple
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Thank bellapham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBRDN, General Manager at Centara Sandy Beach Resort Danang, responded to this reviewResponded 22 November 2013

Dear our valued guest Bellapham,

Firstly, I would like to thank you so much for your staying with us during your holiday and we would like to let you know that we are extremely happy when receiving your comment.

We are very happy when you are satisfied with our service and facilities and thank you so much for your appreciation to our facility and service such as: our Room, Our Beach, Our Wifi, Our Location, Our Landscape, Our Complimentary Shuttle Bus … all that makes us truly happy.

So thank you so much one more time and once again and a big thank to you and your family for choosing to stay with us. We are looking forward to serve you in the very near future with our always best service and facilities.

Best Regard,

Vatthanachai “Tony” Phipatthongpant
General Manager

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Reviewed 19 November 2013

We stayed at Sandy Beach for 9 nights and it's a very good hotel with genuinely helpful staff and good facilities, plus it really is right on the beach. When we arrived our room smelled a bit fusty due to the damp weather but within 10 minutes the maid had set up an incence burner which quickly improved the smell. WiFi worked perfectly all the time we were there, even Skype video calls were fine, and the choice of food at breakfast was pretty good - everything from noodles to waffles. Laying by the infinity pool you get a nice sea breeze and the sun loungers are excellent with really comfortable, well-padded covers. We were able to change money at the hotel at a decent rate.

Our main problem, which was down to our travel agent's lack of knowledge, was that it's not within walking distance of anywhere local. We were expecting to go outside for our meals every day but you'd have to get a taxi or use the hotel's free shuttle bus. Meals and drinks at the hotel aren't cheap (compared to eating out) and you'd soon work your way through the menu.

By far the best place to go and shop/drink/eat is near-by Hoi An which is about 25 minutes away. The free hotel bus will take you at either 2pm or 7:30pm and return back at 5:30pm or 10pm. If you want to make the most of the sun *and* eat in Hoi An you'll probably end up having to get a taxi at about 6pm and book the free bus back, we found that going at 7:30pm only left you with less than two hours to eat. A taxi to Hoi An is about £9. Bottles of beer at the bars in Hoi An are about 35p compared to £2.20 at Sandy Beach.

If you plan to sit by the pool all day drinking beer then we found the cheapest option was to buy cans of beer at about 50p each from a small cafe across the road and keep them in the minibar fridge. You can get beers at the hotel but it soon racks up at over £2 a bottle.

Would we go there again? There's absolutely nothing wrong with the hotel so don't misread this, but I think we'd stay somewhere in Hoi An instead. We didn't spend much time on the beach because the pool area was so nice, so with that in mind we might as well have been nearer the restaurants and bars of Hoi An rather than having to travel there every night. However if you're after a hotel on the beach then Sandy Beach is extremely good.

Room Tip: Bungalows are very close to the beach.
  • Stayed: November 2013, travelled as a couple
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Thank SunLoverAndy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBRDN, General Manager at Centara Sandy Beach Resort Danang, responded to this reviewResponded 22 November 2013

Dear Valued Guest SunLoverAndy,

Firstly, I would like to thank you so much for your staying with us during your holiday and thank you so much for your very nice and detail comment also.

We are very happy when receiving your good comments about our nice Room, our helpful Staff, our beautiful Pools, our great Location, our good Menu and so on,

Any way, still have some points as you mention we need to adjust more for being perfect. So after all, we would like to let you know our sincere thank to you, to your comment, to your holiday and looking forward to serve you in the very near future with our always best service and facilities.

Best Regard,

Vatthanachai “Tony” Phipatthongpant
General Manager

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Reviewed 10 November 2013 via mobile

My boyfriend and I were there 2 weeks after Nari hit. The beach is great but the sea was still choppy.. the resort was still doing restoration works so not all facilities near the beach are available. Overall the resort is a bit tired looking but Staff were very friendly, spa and massage was superb. They also have daily shuttles to snd fro hoian and da nang town. The nearest attraction is the marble mountains in which you can walk to in 10 to 15min

Stayed: October 2013, travelled as a couple
2  Thank denice1301
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBRDN, General Manager at Centara Sandy Beach Resort Danang, responded to this reviewResponded 11 November 2013

Dear Valued Guest Denice1301,

Firstly, I would like to thank you so much for your staying with us during your holiday and would like to thank you for your nice comment also.

With all our effort, we are ongoing to recover soon all the facility after storm and nearly to finish now. Thank you for your sympathy with us in this time and please accept our apology for any inconvenience happens.

So thank you so much one more time for your nice comment about our Staff, our Shuttle bus, our Spa and Marble Moutian next to us also.

A big thanks to you and your family for choosing to stay with us and we are looking forward to serve you in the very near future with our always best service and facilities.

Best Regard,

Vatthanachai “Tony” Phipatthongpant
General Manager

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Reviewed 28 October 2013

The resort recovered fast after the Typhoon, except the beach pool. The garden pool is clean. A quiet and nice resort. Very good shuttle bus service to Danang City and Hoi An. Good Wifi~ Nice and helpful staff~ I stayed in a standard room (garden view). Very close to the beach. Yet, no bath, only shower. The shower gel, shampoo, and lotion provided by the resort is excellent!

  • Stayed: October 2013, travelled as a couple
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3  Thank StellaWan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBRDN, General Manager at Centara Sandy Beach Resort Danang, responded to this reviewResponded 29 October 2013

Dear our valued guest Stella Wan from China,

Firstly, I would like to thank you so much for your staying with us during your holiday and we would like to let you know that we are extremely happy when receiving your comment after Nari storm.

With all our effort, we did try our best in and after the storm to make sure our guest safe in storm and satisfied, comfortable after the storm also. And your comment is a true present for us after that all. Thank you for your appreciation to our facility and service such as: our Room, Our Beach, Our Wifi, Our Staff, Our Complimentary Shuttle Bus … That makes us happy truly.

So thank you so much one more time and once again and a big thank to you and your family for choosing to stay with us. We are looking forward to serve you in the very near future with our always best service and facilities.

Best Regard,

Vatthanachai “Tony” Phipatthongpant
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2013

My partner and I arrived at the resort a few hours after the typhoon had hit the area and the scene was pretty devastating. Our beach bungalow,being right on the sea obviously wasn't available so we were accommodated in a different part of the hotel for the first night and moved there the next day. I have to say, all the staff we've encountered have been excellent,some of them still at work while their own homes had had roofs torn off, putting the comfort of their guests before themselves.A big well done to all of them. We're still here at present,chilling out watching the clean up go on around us and are thoroughly enjoying the stay so far.

Room Tip: Upgrade to a sea view bungalow
  • Stayed: October 2013, travelled as a couple
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Thank Peter J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBRDN, General Manager at Centara Sandy Beach Resort Danang, responded to this reviewResponded 21 October 2013

Dear our valued guest Mr. Peter,

Firstly, I would like to thank you so much for your staying with us during your holiday and we would like to let you know that we are extremely happy when receiving your comment after Nari storm.

This is the first heavy storm after so many years Da Nang city did not suffer any ones. So we are very sad when welcome you in this case. But with all our effort, we try our best to give our valued guest the most comfortable and secured time when staying with us.

And we are very happy that you did appreciate our effort, this is a big present to us already.

Thank you so much one more time and once again and a big thank to you and your family for choosing to stay with us. We are looking forward to serve you in the very near future with our always best service and facilities.

Best Regard,

Vatthanachai “Tony” Phipatthongpant
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2013

The good aspects of staying at Sandy Beach are; comfortable and clean bungalow, truly great beach (especially for surfers), the shuttle bus service to Da Nang and Hoi An and especially the staff (excellent).
The food is only average at best, but you can get a decent breakfast.

Room Tip: Superior beach bungalows are good, if sometimes a t a distance from the dining area.
  • Stayed: October 2013, travelled as a couple
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Thank Hugh H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBRDN, General Manager at Centara Sandy Beach Resort Danang, responded to this reviewResponded 21 October 2013

Dear our valued guest Hugh H,

Firstly, I would like to thank you so much for your staying with us during your holiday and thank you so much for your very nice and valuable comment also.

We are very happy when you are satisfied with our beautiful beach. This is our big treasure and we always try our best to keep it as best as possible for our guest.

Thank you so much for your great comment about our Bungalow Room, our Shuttle bus service, our staff, our food also. We always try our best to bring our valued guest the best service that we can and are very happy when receiving these comments.

So once again, I would like to give a big thank to you and your family for choosing to stay with us and we are looking forward to serve you in the very near future with our always best service and facilities.

Best Regard,

Vatthanachai “Tony” Phipatthongpant
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Centara Sandy Beach Resort Danang

Address: 21 Truong Sa Road | Hoa Hai Ward, Ngu Hanh Son District, Da Nang 550000, Vietnam (Formerly Sandy Beach Non Nuoc Resort managed by Centara)
Region: Vietnam > Quang Nam Province > Da Nang
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Top resorts Hotel in Da Nang
#22 Luxury Hotel in Da Nang
#23 On the Beach Hotel in Da Nang
#28 Spa Hotel in Da Nang
Price Range: £69 - £124 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Centara Sandy Beach Resort Danang 4*
Number of rooms: 198
Official Description (provided by the hotel):
Discover a superb newly-renovated destination where green-blanketed mountains and tropical gardens share the landscape with Non Nuoc Beach and the clear waters of the East Sea. The four-star Centara Sandy Beach Resort Danang offers a fabulous choice of facilities for those with a longing for a relaxing hideaway and active guests, including a beautiful spa, a fitness centre, two swimming pools, and kids clubs. The resort is also home to two restaurants and three bars. Our beautiful beach forms a vast playground for activities and water sports such as kayaking. You can also try your hand at tennis or maybe at beach volleyball if you prefer spending your day beachside. If this sounds too intense, Spa Cenvaree is the perfect place to restore one’s balance between mind, soul and body. Spanning across 42 acres of manicured gardens, the resort provides all the privacy couples and families may require, while our rooms, bungalows and villas offer comfortable living space (from 32 to 92 square metres) and large picture windows that let the garden or seaward views become a dominant feature. Free Wi-Fi access is available throughout the resort. If your idea of a memorable holiday includes endless indolent moments by the beach and underwater discoveries you will love My Khe Beach, just over 10 minutes away by road, the Cham Islands, 50 kilometres away, and the astonishingly beautiful Son Tra Peninsula, 20 minutes from the resort. Centara Sandy Beach Resort Danang is just 20 minutes from Danang Airport and connects to Hoi An Ancient Town and Danang city by complimentary daily shuttle service. ... more   less 
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Also Known As:
Sandy Beach Non Nuoc Hotel Da Nang
Centara Sandy Beach Resort Danang Vietnam/Da Nang

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