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Amaryllis Resort & Spa
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Reviews (171)
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Reviewed 18 October 2011

I feel compelled to contribute to this site, having never written anythnig negative about a hotel previously. I, too was part of the group staying at the hotel when the below comment was written and I am absolutely shocked and outraged by both the tone and the content of the hotel manager in his response.
As married expats whom have lived in Vietnam for three years, working in both business and education, I can assure you that we are not unreasonable or noisy guests. Yes, it is true that two of us brought a cricket bat and ball to the pool- oh, the horror! Let me put that in context though, this was at 11am for maybe 45 minutes and again at 4pm for half an hour. To further contextualise, it was a tennis ball down one end of the pool. More? How about that there were only approximately 5 other guests staying there. Were they concerned? No. Did they ask us to stop? No. Had they done, I would have happily done so. But no, the manager, as if he was speaking to small children rudely told us to stop. As for the insinuation that somehow we were forcing the Vietnamese staff to 'act as ballboys' , this is incorrect and frankly insulting. There was one guy in the garden who happily threw a ball to us on the rare occasion it went on the grass. We actually invited him to play and he seemed to want to join in....maybe he was scared of his manager?
At this point, I should add that the staff are wonderful there- all very smiley, helpful and friendly; they just seem fearful of breaknig one of the many arbitrary and petty rules.
As regards our 'arrogant behaviour' , it beggars belief that a hotel manager wouldf actually refer to his guests in such a way. What 'arrogance', pray tell, were we guilty of? Questioning one of the many rules? The rules by the way, are extensive- just to give you an idea of how stupid and officious they are: one may not "play a board game without informing staff first", we were not even allowed to turn over the tv in the (deserted) lobby to watch another channel without a good 15 minutes of wrangling.
As for the kitchen staying open 'extra late' to prepare us food. Well, excuse us for being guests! This is what hotels do- keep guests happy. As an 'professional in hospitality" , I thought this would be obvious. As with most people coming to Phan Thiet/ Mui Ne for the weekend, we came from Saigon, leaving at 330. We arrived at 930 in the hotel- hardly unreasonably late.
So, in conclusion, I hope that this in fact offers 'precision' to the sad events of the weekend. In all, this manager has rather shot himself in the foot- with all of our party having pretty hight profile jobs in HCMC, we will be telling anyone who will listen that until the manager has a complete change in attitude or is changed, Amaryllis is to be avoided like the plague. A lovely place, spoiled by a clipboard-toting, rule-obsessed individual.

  • Stayed: September 2011, travelled with friends
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11  Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 October 2011

Fantastic new resort with beautiful facilities which is ruined by too many rules- there are signs everywhere! You are not allowed to take more than 2 towels to use by the pool, you cannot borrow a book, play a game or go into the shop before checking with the management. You cannot order food or drinks to eat by the pool. I completely agree with another reviewer who said the owner/ manager is rude. He told us off twice for playing ball games in the pool- even though there was no other guests around! He spoke to us like children which was very upsetting. He also thought it ok to glare at us for extended periods. We are professional people who live and work in Vietnam -not crazy, noisy backpackers! We did not feel welcome or valued as guests.

There are many other places to stay in Mui Ne (Pandanus Resort is a great one) where you will be shown exceptional hospitality. Stay at Amaryllis for the facilities but not if you want to have fun!

  • Stayed: October 2011, travelled with friends
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5  Thank Pol2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DOP_1, Manager at Amaryllis Resort & Spa, responded to this reviewResponded 6 October 2011

Dear our valued guest,

We are so sorry to read that your stay in Amaryllis was not successful but at this point we need to add some precisions to your feedback.

The double intervention at the pool of our manager has been done on request of some guests and of the pool staff.

The guests have called at the reception to inform that some people were playing with noise into the pool area and that they were therefore scared to come to the pool. The pool staff was quite disconcerted because facing unknown ball games.

It was with reason: having people playing CRICKET and RUGBY in a pool area is not a common situation. NOT SO SAFE in fact (for you and for the other people around, staff included). You have been suggested (not forbidden) by our manager to play those 2 games into the garden or the beach which is deep and large.

It is usually to children that we have to say the thing twice not to professional people claiming not to be “crazy, noisy backpackers”.

Actually, it is always embarrassing to receive staff’s feedback reporting an arrogant behavior from the guests. In fact, it should be the opposite from people living and working in Vietnam. By the way, the pool staff is not trained to be your personal ball boy when playing cricket.

For your information, the first night of your stay the kitchen of the restaurant has been let open exceptionally late. It has been done to welcome you after a long trip and valued you as special guests. Moreover, all of your requests (i.e. bringing you the beach volley and beach soccer balls even if at the end you did not even play) have been realized on time and even some rules broken by our “rude” manager. Maybe you did not notice those details but as professionals in hospitality it is this result we are looking after.

In conclusion, rules and regulations are written to place limits not only in resorts but in everyday life. They are usually integrated by everyone and can be adapted according to situations. However, sometimes it is good to have some signs to remind people where the boundaries are.

With regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2011

Stayed here on business but it felt like pleasure - great room and the staff so friendly and helpful. Exceptionally clean and the food very high quality but reasonably priced.

  • Stayed: September 2011, travelled on business
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1  Thank Tom J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2011

The hotel is just on the beginning of Mui ne with a lot bigger & big beach. other hotels in Mui ne still very much close to each does,nt make any distinction, But Amaryllis has a class of its own. Its more suited for western people, people with a liking for international food and asthetics. The beach front - 1st floor was a perfect with long terrace where my kids can enjoy. Room service option was quite western and customised.
The Swimming pool have warm water to make you relax for a longer time....
Staff was excellent and room were based on keeping Green environment idealogy.

Room Tip: Ultra Luxurios - relaxing
  • Stayed: May 2011, travelled with family
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3  Thank Ankur07_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 February 2011

If you are looking for a place to relax after or during your Vietnam trip, the Amaryllis Resort is the place to stay and believe me you will "regenerate your battery" !!!
We really enjoy our stay. The beach is quiet and large (which is absolutely not the case everywhere in Phan Thiet), the room are super confortable and the staff really nice.
(by the way, the resort is located a little bit outside Mui Ne, but it is much better that way as it keeps the place calm and peaceful ! )

  • Stayed: January 2011
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2  Thank ced5151
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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