Generally we were quite satisfied with our stay here, however, only a couple of minor issues did tarnish our stay. We arrived late from Ho Chi Minh, and after a long bus journey were coutning on some dinner upon arrival (given this is a 4 star resort we saw this not bring a problem, expecting room service at the very least). After checkin we were told we could order food from our room, which we proceeded to do.After waiting approx 1 hour we hadn't heard anything, nor received anything. We called room service and they had told us that the kitchen had closed. I'm sure you can imagine how dismayed we were to be told that given they had accepted our order, and then promptly closed keeping us hanging on whith the impression we would receive some dinner.after complaining we were simply told the kictchen closed at 8:30 (as did everything else) and that we could have breakfast tomorrow. a little insulting to be told we would have to wait until morning to eat. They also said we could go into Mui Ne to eat. Imahgine how far and how much hassle it is to travel into town and how tired we were from travelling already. Needless to say we went to bed tarving hungry.
Upon complaining the dstaff did make up for it by providing my wife with a birthday cake, a nice touch.
The only other iseue was upon checkout a rather rude person aqt reception told us we had had charges for drinks in our room, and then proceeded to tell us they wouldn;t accept our USD (they wrere perfectly fine, and this is all we had left). so our only real problems were arrival and eparture. Contrary to what I have written, we did generally enjoy our stay here as it is a lovely resort in a beautiful setting. i just feel the resort needs to improve on it's amenities and not close down everything at 8:30. It's not much good rating yourself a 4 star resort if you can't match simple demands such as food. Also probably needs to be better training of English as communication was sometimes rather frustrating, but then again this is something you do become used to travelling in Vietnam. Have given an average rating but suspect a lot of the problems mentioned have since been rectified.
- Official Description (provided by the hotel):
- Just 04 hours from Ho Chi Minh City, our idyllic beach resort is the perfect place for a mid-week getaway. Relaxation is easy with a 90-minute spa journey inside Lotus Mui Ne Resort & Spa. Fresh modern rooms, beautiful pool villas, daily activities and tours await, perfect for an active group or just to unwind, indulge and relax. ... more less
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- Also Known As:
- Lotus Muine Hotel Phan Thiet