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“garden by the sea”
5 of 5 bubbles Review of White Sands Resort

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White Sands Resort
Ranked #30 of 121 Hotels in Phan Thiet
Certificate of Excellence
Mellor, United Kingdom
Level Contributor
81 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“garden by the sea”
5 of 5 bubbles Reviewed 8 August 2014

Stayed in a family cottage just 30seconds away from the sands that give the resort it's name. It was very quiet when we stayed, with perhaps only 3 other guests. The facilities are excellent and the friendly, helpful and knowledgeable manager, Harry, was a help with advice. This was a "get away from it all" resort, made all the more so by the lack of other guests. My three boys loved having the pool to themselves and also enjoyed playing in the surf. I loved the mature tropical gardens, giving the resort an amazing tropical feel.

Room Tip: All cottages seemed equally lovely , with some fronting right onto the beach.
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  • Stayed August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank alvin f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarryWSR, Manager at White Sands Resort, responded to this review, 13 August 2014
Thank you for taking the time to write a review of White Sands Resort.

It's good to know that you enjoyed the facilities at White Sands Resort as we are one of the only resorts in Mui ne that offers use of the gym, jacuzzi, sauna, steam room and access to a private beach all for free this ensures that our guests are truly relaxed by the end of their stay.

I will be passing your complements of the garden on to our dedicated team of gardens that work continuously to maintain the tropical feel of the resort.

From the team at White Sands Resort we wish you the best during your stay in Vietnam and hope that you return here in the not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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115 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Russian first
  • Swedish first
  • Any
English first
Sydney, Australia
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 25 April 2014 via mobile

Loved our stay here!! Right on the beach - private beach area without all the people hassling you to buy souvenirs. Great pool area too!! Breakfast buffet had a great variety and we ate lunch a couple of times by the pool and the food & service were great!! 3min cab ride into main town area & restaurants. All the staff were very friendly and helpful - from the gardeners and cleaning staff saying good morning/afternoon each time we passed them, to the restaurant and reception staff with their cheery smiles, to the management Harry & Jordan who were very helpful!! My friend had left some belongings at a previous hotel and Harry was really helpful in contacting them and arranging a way to collect them back!! I would thoroughly recommend this hotel - a welcome relaxing break after travelling some of the busier cities in Vietnam!!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Beachtraveller101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ipswich, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 14 March 2014 via mobile

This really is a great little resort just perfect for us, an energetic 60 something couple, but will, of course, suit most people. Everything has been said about this resort in previous reviews and all seems fairly accurate. The resort is about 3 kms from shops, restaurants and nightlife but it is a lovely walk along the beach and a 3 usd.taxi ride back.
The resort,we had a beach front room with a jaw dropping view, the bathroom was big but with a small area to place all your toiletries the shower was the worst one we have had but was adequate, the room and bed was a good size with a stocked fridg,a good size TV with plenty of channels. The bed linen was clean but there was a very unpleasant stain on the net curtain.
We ate and drank in the hotel and can say the food was great and reasonably priced but oh the service!
Now the if only, if only Harry and his brother was there during our stay I am sure our stay would have been more enjoyable,we asked about trips but no one could help or could not understand us,the service in the resort was at times abysmal with the younger staff more interested in their phones and internet, no service from the beach bar to the beach and no pool bar, the pool was not clean the staff spent several days sorting it out.
The price we paid for 9 nights over usd 800 was not good value
If only Harry and his brother was there.

Stayed February 2014
Helpful?
3 Thank Shelagh G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ho Chi Minh City, Vietnam
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 25 February 2014

This resort is one of the best i visited. With the wife, kids and recently with a close friend....excellent hospitality and wonderful staff. Although the staff is not proficient in english (Most hotels in Vietnam are the same fashion) their wonderful smile and their respect for your privacy tops everything else. Nice beach, WOW sun rise and sun sets from your room.....would definitely visit this resort everytime i goto Phan Thiet....Management was excellent in arraning a tour guide as well for the days we spent there without any hassel. If you wish to contact the management Mr. Harry, please do....harry@whitesandresort.com. I can only ask you to please honor your booking if you decide to contact him directly.

Room Tip: Families best to chose the garden view 2 room bungalow and singles go for the beach front single roo...
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  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Zee A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ho Chi Minh City, Vietnam
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 13 February 2014

I stayed at this resort for 2 nights and thoroughly enjoyed it. The young managers, Harry and his brother, Jordan, as well as Lai, were all very friendly and accommodating as were all the other staff. One minor complaint was that I asked for my supper to be brought slowly, so we could really relax and enjoy our time during the meal. Unfortunately, they brought everything at once. Oh well... I think the waitress just did not understand my request. Our room looked out over the ocean and as it was after Tet, the resort was not crowded and the whole experience was both very romantic and very relaxing. the bathroom in the room was large and had a great shower. The resort was very nicely landscaped with lots of lovely gardens and flowers everywhere. Quite pretty. One thing that was particulalrly enjoyable was that there were no kite surfers, unlike the beaches at Mui Ne, so swimming in the lovely warm ocean was a treat. I would not hesitate to return to White Sands. It was great.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Dave T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 bubbles Reviewed 1 February 2014

The managers at White Sands are friendly and eager to help out, and the staff working hard to meet the guests’ needs. However, sad to say, this resort fell far short of our expectation.

The location was inconvenient. After learning so, we didn't mind taking a taxi to go into the main part of Mui Ne, but felt somewhat deceived because their website provides a meaninglessly vague map and the tripadvisor map shows as if the resort were in the central area (The management should see to such a problem--or do they intentionally leave it as it is?). The restaurant service was disorganized, and after sitting at a table with a filthy table cloth and having quite a few orders skipped and confused, we gave up and enjoyed the restaurant at the next-door hotel that offered much higher efficiency, quality and value. Breakfast was unattractive, with the food either stale or too oily. The room was clean but not particularly spacious or cozy. No bathtub, just a very weak shower. WiFi was available only at the lobby, unreliable and by far the slowest I have ever experienced.

The beach setting looked ideal, and we initially planned to stay there all day; however, it got so windy in the afternoons that they took away all the sun deck chairs. The swimming pool area was thereby crowded, and the beach bar, located on the best spot of the resort, was often occupied by the managers’ family (who spoke and acted like they owned the place) making themselves very much at home. We in fact had a terrible experience with one of them barging into our conversation at the restaurant, ruining our vacation spirit for the day. After all we had nowhere to go to or nothing to do within the property.

If you plan to have what we expected—an ordinary relaxing and undisturbed vacation—, White Sands Resort is not the place.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank apkt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarryWSR, Manager at White Sands Resort, responded to this review, 1 February 2014
Thank you very much for your review of White Sands Resort.

I am sorry for you mistake with the location of the resort I am sure that if you had read other reviews of the resort you would have found that is located just 3 km out side of mui ne where the best beaches are. This is indeed a big plus as it allows our guests to escape the noise of the town but they are still within a 5 minute taxi drive of mui ne if they wish to visit. Also the tripadvisor map is a map of the mui ne area not of the resort.

I find for the table cloth to be filthy very unlikely as all the table cloths in the resort had been replaced 2 week prior to your stay. Once again if you had done a little more research then you would know that none of the bathrooms at the resort contain a bath this is due to the fact that Binh Thuan the province white sands is located in is in fact the driest province in Vietnam so we do have to focus on saving water. All rooms at white sands have Internet access but we were experiencing problems during your stay due to underwater continental communications cable that was severed recently.

The comment about my family ''who spoke and acted like they owned the place'' this maybe due to the fact that they do in fact own the resort.

Best Regards Harry Baker
harry@whitesandresort.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmonton, Canada
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 28 January 2014

The best thing about this place is the beach. Its so good that guests from the hotel next door came
over to lounge into the hotels sun chairs. Luckily we already had our chairs. Beautiful white sand beach with lots of loungers, bar nearby with service to your chair. All around beach area is a 10. The restaurant is big average food compared with other places. Breakfast in the morning was cold, even on our second morning we showed up early and it was still cold. Even though there were burners under a few servers. The pool looked nice and the grounds were ok. With all the gardeners around I expected a litlle more, especially by the beach front rooms. Garbage in the pots for days and staff busy taking pictures of each other. The hotel is a few kilometers from town and the hotel has motorbikes for rent. Make sure you dont drive through red lights, 40km/hr and have your license on you, Just saying.The rooms are what ruined this experience for me. Old worn out tiles, orange dots on the wall about fan height from god knows what being flung around, burnt out bulbs in the room that we asked to get replaced but didn't, tv was on the brink at night and cock roaches. I don't mind bugs and I know we are by the beach but for the price it was unacceptable. I read a lot of other reviews and the owners responses but for the price I would look elsewhere. The staffs english was probably some of the worst through my 2 months of travel. This is really hard for me to rate, it really is hit or miss and traveller dependant. The place is huge, waiting for the future surge or it has already sailed. Personally I wouldn't recommend this unless you want to be in a quite place with a great beach, don't expect more.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Perogiee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarryWSR, Manager at White Sands Resort, responded to this review, 28 January 2014
Thank you for taking the time to review White Sands Resort. This is not the experience we would like any of a guests to have at White Sands and is below the high standards we set here. We can a sure you that this resort has not already sailed and that the hard working staff at White Sands are always working together to constantly improve the stay of our guests. I hope that if you return to Mui Ne you will try White Sands Resort again as I know we have a lot more to offer.

Also during our next team meeting I will be putting forward to the staff here the issues in your review and we will work to resolve them.

I apologias for not meeting you during your stay as I sure things could have been improved.

Regards
Harry Baker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about White Sands Resort

Property: White Sands Resort
Address: Km 8 Nguyen Dinh Chieu St | Phu Hai, Mui Ne Beach, Phan Thiet, Vietnam
Region: Vietnam > Binh Thuan Province > Phan Thiet
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#9 Top resorts Hotel in Phan Thiet
#19 Spa Hotel in Phan Thiet
#27 On the Beach Hotel in Phan Thiet
Price Range (Based on Average Rates): £
Hotel Class:3 star — White Sands Resort 3*
Number of rooms: 26
Official Description (provided by the hotel):
Come and try our excellent cuisine prepared in our international standard kitchen by our fully trained staff. Once you have dined here you will surely come back. Try out our health complex, Jacuzzi, steam rooms, sauna, massage and gym all there for your pleasure or just laze about by the swimming pool or on the beach; our staff are only a moment away should you require service. White Sands Resort looks forward to pampering you. ... more   less 
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Also Known As:
White Sands Hotel Phan Thiet
White Sands Phan Thiet

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