A grand lobby and reception area gives the impression of a hotel that is well-run and efficient. The attentive porters, well-polished floors, tasteful furniture, comfortable chairs, and nice flower arrangements wouldn't be out of place in a four or five star Johannesburg hotel. Unfortunately, taking the lift to the fourth floor destroys all of that. The lobby floor and lift floor are about two centimeters out of level, and almost everyone trips getting in. On the fourth floor, the carpets are grubby, and at my room door there was no striker plate in the door frame. The wiring of the lamps in the room is bizarre, and I suspect that some of the globes had actually failed, because no combination of the switches would turn them on. Notwithstanding that, the bed was comfortable, and the television is new, but the reception was shocking even on the satellite channels. The bathroom was clean and neat, even though I am not a fan of combination bath-shower installations. The hot water was a huge let down; at the flow rate that a shower is possible, there is essentially no hot water at all. The wifi was another huge let down; bandwidth in Zimbabwe isn't great anywhere, but it seemed particularly slow and the user interface and password system were clunky. After these disappointments, things just go downhill: the service at the bar is slow; the restaurant service is terrible; the checkout is slow; deposits and payments are properly tracked; and the parking area is overcrowded with almost non-existent security. All-in-all, this isn't a hotel I will go back to in a hurry, and it isn't one I would recommend to anyone else.
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