Here's the thing, from a camping perspective, I didn't think this place was too bad. The grounds were nice, kitchen clean and relatively well equipped. Showers extremely basic but provided hot water. Lounge area was also very basic but the WiFi was surprisingly strong and offered at a very fair price. The family running the business was very nice and we never had any trouble reaching them the very few times we had questions. The pool is nothing special. You can easily catch a cab or matatu into Bulawayo. A Food Lovers Market is within a few kilometers (I walked it and found the walk to be easy and safe). My husband and I ran in the evenings in the surround neighborhood, something we really enjoyed as we were able to experience the locals walking home, walking around the neighborhood, neighbor kids playing in the streets, etc. We liked this place. I have no clue what the rooms are like and the cost so I could understand someone being disappointed. Do keep in mind, that budget accommodation is very limited, almost non-existent in Bulawayo. We left with a good feeling.