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“Best staff Ever !!!”

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Candlewood Suites Hotel Buffalo / Amherst
Ranked #8 of 17 Hotels in Amherst
Certificate of Excellence
Reviewed 3 December 2013 via mobile

I dont know where to start... We step-in and Lorrie' s smile made us feel home.. Check-in was quick... Rooms were clean... Quiet rooms.. Staff was excellent and efficient... Cleaning lady would smile every-time you walk by her.. GOD bless..
Everything was amazing.. Except one bed had lots of hair in it but we ignored coz not everything can be perfect everytime.Will come back soon and definitely recommend it...

  • Stayed: November 2013
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1  Thank mittalvipul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David C, Director of Sales at Candlewood Suites Hotel Buffalo / Amherst, responded to this reviewResponded 9 December 2013

Thank you for your kind review of our hotel. Laurie is a true professional and thoroughly enjoys what she does. Our staff is small but dedicated to your comfort.
Very sorry for the hair issue you mentioned. Thank you for understanding. I will bring this up with our Executive Housekeeper.
Please stay with us again if you find yourself in the Buffalo NY area again.

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92 - 98 of 185 reviews

Reviewed 26 November 2013

My husband & I stayed here for 4 nights while travelling on business. Normally we would stay at a full service hotel but decided to give the Candlewood a try for a change. We were not disappointed. Although you don't have someone cleaning your room on a daily basis the beds are comfortable, the linens soft and the staff accomodating. I love it here and will be back.

  • Stayed: November 2013, travelled on business
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1  Thank Tafferdills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David C, Director of Sales at Candlewood Suites Hotel Buffalo / Amherst, responded to this reviewResponded 9 December 2013

Thank you very much for your review of our hotel. We appreciate you taking time out of your day. Our hotel is not a "typical" hotel....some things you come to expect at a hotel (daily housekeeping for example) is something we do at the time you check out. We try to treat your room as if it was your home away from home during your stay. We will touch it up (at your request) but we respect your privacy.
Thank you again for your review and please consider staying with us again if you find yourself in the Buffalo area.

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Reviewed 18 October 2013

Just stayed here for the night with family and the hotel was very nice. Room was very large and bed comfortable. Would be a great place for a longer stay with a full fridge and little kitchen. Workout area was nice and clean and they even had a laundry area if needed. Front desk staff was so nice and very helpful each time we were in the lobby and gave great options for dinning and directions. We like local places to eat instead of chains (unless they are local chains) and we were not disappointed by their suggestions.

  • Stayed: October 2013, travelled solo
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1  Thank NeOhGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David C, Director of Sales at Candlewood Suites Hotel Buffalo / Amherst, responded to this reviewResponded 11 November 2013

Thank you for taking time out of your day to review our hotel. We're very happy your stay was enjoyable. We are an extended stay hotel and as you pointed out a perfect place to stay for a long period of time.
If you ever find yourself in the Buffalo area please consider staying with us again.

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Reviewed 24 September 2013

This pet friendly suite hotel is conveniently located. Our suite on the third floor had a separate bederoom and nicely appointed kitchen. The central air vent is located just below the window in the living, unfortunately the sofa is also next to that window -- mkaing it very uncomfortable when the air is blowing directly on you as you sit on the sofa. The central air vent in the bedroom was just a fan coming off the central unit in the living...a noisey vent at that. We were staying four nights but, becuase it was less than a week, we didn't get any room cleaning or even extra bags for the trash cans. We "exchanged" our dirty towels at the front desk for clean ones when necessary.The doggy "walking area" was a small patch of grass behind the hotel.

Room Tip: If you have a dog, you might want to get a first floor suite...we were on the 3rd floor and some cle...
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  • Stayed: September 2013, travelled with family
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1  Thank James R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Candlewood Suites Hotel Buffalo / Amherst, responded to this reviewResponded 10 October 2013

Dear FreqTravRet,

Thank you for taking the time to express your thoughts and concerns. I am sorry we were not able to exceed or at least be at par with your expectation. Your comments about the AC unit in the room has been documented and we are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

We greatly appreciate your feedback as this gives us the avenue to improve on our guest satisfaction and I hope that you will consider us again on your next travel.

Sincerely,

Janice A
Case Manager
IHGCare

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Reviewed 18 September 2013

We were there for two night at the beginning of September for the Bills first game of the year. It was quiet and the room was clean. However, the maid mist some spots in the bath and there were some stains on the sheet. We had two beds so it was not a problem, we slept in the other one. The reception clerk was helpful and polite. Note that they do not have any swimming pool or hot tub. We would certainly go back if we have the opportunity.

Room Tip: 20 minutes from Downtown Buffalo and 30 minutes from the Bills Stadium,
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  • Stayed: September 2013, travelled as a couple
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Thank DeHull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 September 2013

Arrived early and the woman at the desk tried her hardest to accommodate us. We took a trip to Niagara Falls and were pleasantly surprised when we checked in that night. The room was very well appointed and clean. The beds were very comfortable and the room had a nice size kitchen. Again, the staff was super and I would definitely stay again.

  • Stayed: August 2013, travelled with family
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1  Thank Dorie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David C, Director of Sales at Candlewood Suites Hotel Buffalo / Amherst, responded to this reviewResponded 11 September 2013

Thank you for taking time out of your day to review our hotel. Our hotel is not the typical hotel room. All of our rooms have a complete kitchen. Our staff strives to make your stay as comfortable as possible. Thank you for noticing their efforts.
If you ever find yourself in the Buffalo area please stay with us again.

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Reviewed 28 August 2013

This is NOT the hotel for a romantic getaway, but if you want a large, comfortable room with a full kitchen and comfortable beds, give it a try. It is especially well-suited for longer stays. I have never been to a hotel that has free washers and dryers for guests! The staff were very nice. It was immaculately clean and much quieter than some of the other hotels in the area. (It has no bar or restaurant and no large public areas so I think it doesn't attract party-goers.)

  • Stayed: August 2013, travelled with family
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Thank Yankeeinexile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David C, Director of Sales at Candlewood Suites Hotel Buffalo / Amherst, responded to this reviewResponded 11 September 2013

Thank you for taking the time to review our hotel. We appreciate it. We are not your typical hotel. We're an extended stay hotel without all the bells and whistles of "normal" hotels. We do offer our guests free parking, free Wi-Fi, free fitness center, free laundry and every room has a full kitchen. Our rooms are large and the beds are comfortable.
Our staff is really enjoy what they do and it shows.
If you find yourself in Buffalo again please stay with us again.
Thank you.

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Additional Information about Candlewood Suites Hotel Buffalo / Amherst

Address: 20 Flint Rd, Amherst, NY 14226-1047
Phone Number:
Region: United States > New York > Amherst
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#5 Business Hotel in Amherst
#6 Family Hotel in Amherst
Price Range: £72 - £124 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Hotel Buffalo / Amherst 2.5*
Number of rooms: 76
Official Description (provided by the hotel):
Consider us home at Candlewood Suites - Buffalo Amherst. Our 76 room hotel offers queen beds in three different size suites. Studio suites have one queen bed, 2 Queen Bed suites are our most popular, and the One Bedroom suites allow for more privacy. All rooms have a fully equipped kitchenette. We are located across from the Flint Road entrance to the University at Buffalo North Campus and a short drive from shopping and restaurants. We are located almost midway between Downtown Buffalo, including the Medical Campus and Harborside, and the cities of Niagara Falls, NY and Ontario. Comforts of home include free wifi, DVD player in each room, free laundry facilities, an outdoor gazebo with gas grills, and the Lending Locker with games for the kids,DVD's and kitchen appliances for the cooks. Our housekeeping is provided only once weekly, but our staff is at your service and happy to accommodate requests for extra amenities or supplies. ... more   less 
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Also Known As:
Candlewood Suites Amherst

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