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“Very friendly! Great customer service!”

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Homewood Suites by Hilton Buffalo-Amherst
Ranked #2 of 16 Hotels in Amherst
Certificate of Excellence
Oceanside, California
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Very friendly! Great customer service!”
Reviewed 15 June 2014 via mobile

I was there for 8 days on a business trip. The hotel did everything they could to make my stay wonderful. On one day, I needed to print something from the hotel room. The front desk clerk allowed me to email it directly to her email address and she printed it for me at the front desk. Very happy with this hotel and we'll stay here again.

Stayed June 2014, travelled on business
Helpful?
Thank preacher31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodAmherst, General Manager at Homewood Suites by Hilton Buffalo-Amherst, responded to this review, 17 June 2014
Dear Preacher31,

Thank You for staying with us and saying such nice things ! We appreciate the great rating and mentioning that the staff! We look forward to seeing you when you again when your travels bring you back to Buffalo.

Melisa Syro
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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572 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (66)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Barrie, Canada
1 review
Reviewed 15 June 2014

The beds are comfortable but living room furniture is very uncomfortable. The wifi was acting up in the room and the media area only has 2 computers in a VERY small room you need your room key to enter. The hotel overall is very nice but pricey. It is clean and the food is great. Close to shopping and quiet surroundings. The staff is not overly helpful and Make sure you don't leave any items behind as they most likely will be thrown out!!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Jennifer C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodAmherst, General Manager at Homewood Suites by Hilton Buffalo-Amherst, responded to this review, 17 June 2014
Dear Jennifer C,

Thank You for sharing your experience. I am sorry to hear that you did not fully enjoy your stay. I just want to let you know that the staff searched for your lost item. They even went into the trash container to try locate the bag you left. My executive housekeeper even had a translator come in to speak with the housekeeper that cleaned your room. Since English is not her first language we wanted to make sure she did not see the shoes you left behind. I am sorry you did not feel as if we cared about your lost shoes but a lot was done behind the scenes to try to locate them. Thanks again for sharing your comments. We hope you will try us again on your next visit to Buffalo.

Melisa Syro
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maryland
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 June 2014

My wife and I stayed there for a wedding in April 2014. The rooms were clean, the staff were nice and the hotel was quiet.It was easy to access the property due to its location right off of the highway.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheVMAN32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodAmherst, General Manager at Homewood Suites by Hilton Buffalo-Amherst, responded to this review, 17 June 2014
Thank You for being a loyal guest! We appreciate the great rating and mentioning that the staff! We look forward to seeing you when you again when your travels bring you back to Buffalo.

Melisa Syro
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
texas
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 June 2014

close to Niagra falls, clean hotel, really nice staff and located close to anything you would need or want. We enjoyed our stay and would stay there again if we were in the area. We had our dogs and they were great with them, appreciated them being a pet friendly hotel.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank tausry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodAmherst, General Manager at Homewood Suites by Hilton Buffalo-Amherst, responded to this review, 9 June 2014
Dear Taursy,

I am glad to hear you and your pets enjoyed your stay with us. Thank You for taking the time to share your opinion with other travelers. We look forward to seeing you again in the future.

Melisa Syro
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Syosset, United States
2 reviews
Reviewed 3 June 2014

I spend 4 days every month on business in Buffalo. I have relied on Homewood Suites to give me all the comforts of home. The staff make you feel at home, remembering your name, your room, wishing you a good day, welcoming you back, attending to any possible concerns. I recommend this hotel for business and family trips since the rooms are well equipped and spacious.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Melvyn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodAmherst, General Manager at Homewood Suites by Hilton Buffalo-Amherst, responded to this review, 9 June 2014
Dear Melvyn G,

Thank You for being a loyal guest! We appreciate the great rating and mentioning that the staff! We look forward to seeing you when you again when your travels bring you back to Buffalo.

Melisa Syro
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto,Ontariio
Level Contributor
49 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 31 May 2014

We (Hubby, I and 18 year old son) stayed in the 1 King Bed 1 Bedroom Suite. It was perfect as the son felt like he had privacy since the living area had a sofa bed and a tv. Everything about the suite was great. The breakfast was just alright...but this would not stop us from checking this hotel's availability first. As I love coffee in the morning, the coffee did run out and it did take some time to get a new pot. Check out time was noon which made the morning very relaxing.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jfl14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodAmherst, General Manager at Homewood Suites by Hilton Buffalo-Amherst, responded to this review, 2 June 2014
Dear Jfl14,

Thank you for the great review and your honest feedback! I appreciate you taking the time to write about your experience! We look forward to seeing you on your future trips to Buffalo.

Sincerely,
Melisa Syro
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Litchfield, Connecticut
Level Contributor
179 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 26 May 2014

This is the second time my husband and I stayed at Homewood Suites at this location. Both times our reservation through Expedia were for Suites and both times the hotel originally put us in Studio Rooms. This time by calling ahead of time, the error was remedied. The suite is large, well equipped and clean. We stayed on the fifth floor and heard no noise from the highway. The staff is exceptional in that they're always helpful, friendly and just pleasant to deal with which I appreciate. My only complaint was with the 'hot breakfast' since every morning I ate a very glue tasting oatmeal. The fruit was fresh and delicious and the coffee with its various sweeteners and creamers was available. My husband who enjoyed the gym was very impressed with the quality of the equipment.

Room Tip: We always find higher floors are less noisy. And do check your reservation at least two weeks in adv...
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jocey63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodAmherst, General Manager at Homewood Suites by Hilton Buffalo-Amherst, responded to this review, 27 May 2014
Thank You for the kind words. We are glad to hear you enjoyed your suite during your last stay. We are an all suite property so it sounds like you prefer the one bedroom suite versus the studio suite. Thank you for the comments regarding breakfast. We will share the comments with the breakfast team regarding the oatmeal. Thaks again anf we look forward to seeing you when you again when your travels bring you back to Buffalo.

Melisa Syro
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Buffalo-Amherst

Property: Homewood Suites by Hilton Buffalo-Amherst
Address: 1138 Millersport Hwy, Amherst, NY 14226-1721
Phone Number:
Region: United States > New York > Amherst
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Amherst
#1 Business Hotel in Amherst
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Homewood Suites by Hilton Buffalo-Amherst 3*
Number of rooms: 93
Official Description (provided by the hotel):
Our hotel is perfectly situated in the quiet Buffalo suburb of Amherst, NY. The Homewood Suites by Hilton Buffalo/Amherst is located just one mile from the University of Buffalo and a quick 15 minutes drive from downtown Buffalo. Our all-suites hotel is perfect for families, business travelers, and extended stay guests. For your comfort and convenience we provide each guest with a complimentary breakfast every morning, complimentary dinner Monday through Thursday evenings as well. If you are in town for business take advantage of the business center and complimentary internet access. Each suite has a fully equipped kitchen with two-burner stove, microwave, and refrigerator. On your next visit to the Buffalo area be sure to consider the Homewood Suites Buffalo/Amherst. ... more   less 
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Also Known As:
Homewood Suites By Hilton Buffalo Amherst Hotel Amherst
Homewood Suites Buffalo Amherst
Homewood Suites Amherst
Homewood Amherst
Hilton Amherst
Amherst Hilton
Amherst Homewood Suites

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