The Amherst DoubleTree is a very large, relatively new property jammed onto a tiny lot, surrounded by a number of other hotels of competing brands. As a matter of fact, the DoubleTree is located behind an equally large property and not even visible from the street. It is easy to miss if the small sign is overlooked.
The staff seemed to be a mixed bag. The two young women on the reception desk when we checked in were neither very helpful nor friendly. On the other hand, the older woman that I spoke to the following morning was very accommodating.
One very peculiar issue was the free breakfast chit that we were given at check-in. I looked at it the next morning and noticed that it specifically stated it was good for only one person and only for a continental breakfast. I asked at the desk and was informed that it was in fact good for two people and for almost everything on the breakfast menu including cooked-to-order items. The clerk just shrugged and said corporate couldn't be bothered reprinting the chits when they improved their free breakfast offer, presumably to match those from competing chains. I gathered that she was frequently asked about this by confused guests. How much would it have cost Hilton to print new chits with current information?
Lastly, the breakfast area is absolutely tiny, with very limited seating capacity. Given that the property itself is huge, I can well imagine that the breakfast area would be overwhelmed at peak traffic hours. Fortunately, we ate breakfast very late, so seating was readily available.
- Official Description (provided by the hotel):
- The DoubleTree by Hilton Hotel Buffalo - Amherst welcomes you with an innovative blend of contemporary design and traditional hospitality. Conveniently located just off I-290 in Amherst, NY, the hotel is between downtown Buffalo and beautiful Niagara Falls. Park your vehicle in the hotel parking lot and fly from our suburban, northeast Buffalo hotel, just 10 minutes from Buffalo International Airport. Drive less than one mile to the University of Buffalo North Campus (SUNY) and only minutes to shopping, dining, and entertainment. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hilton Hotels Direct, Expedia, Booking.com, Hotels.com, TripOnline SA, Ebookers, Evoline ltd, Cancelon, HotelQuickly and getaroom.com so you can book your DoubleTree by Hilton Hotel Buffalo - Amherst reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hotel Indigo Amherst
- Amherst Hotel Indigo