We used Price Line and got our room for $70 the first night (Sat) and $60 the next night.
Parking is free and the lighting in the parking lot is great. The room was very clean and the beds were perfect. However the noise from the hallway is very much present inside the rooms. I suggest bringing earplugs but I always travel with them. There is a green light that flashes very brightly from the fire detector. It woke us both up many times the first night . I was very happy with the hotel until the morning of checkout.
I had the privacy sign on our door handle and had brought some of our stuff to our car, checkout is at 12pm and it was around 9am. We had not checked out yet and when I came back to our room the door was open and the cleaning staff was in the room across the hall. This is unacceptable and I waited at the front desk to talk to the hotel manager. He stated that he would talk to the cleaning staff. I felt that my complaint on the issue didn't carry much weight due to the questions I was being asked.
Did she see you guys leave together? Was anything missing from the room?
the the excuses came....
A lot of people checkout with the privacy sign on the door! She would have thought that you were checking out! and so on .
DOESN'T MATTER what lip service you give to a frustrated customer when the issue is unacceptable.
A brush off apology is not what I expect from a Marriot Hotel.
As a salon owner for the past 15 yrs I know that sometimes not everything goes perfect, but I have never not taken full ownership for an issue. I have never shrugged my shoulders and allowed my customer to leave frustrated.
I dont care what other customers do with their signs or what the cleaning staff thought.
The simple fact is MY door was opened and MY privacy was violated and I would not stay at this hotel again due to that.
Privacy sign means do not open!!!!!!!
- Official Description (provided by the hotel):
- Stay at Buffalo Marriott Niagara, a centrally located hotel in Amherst, New York situated off the 290 expressway, within walking distance of the State University of New York at Buffalo North campus. Our Buffalo hotel is also moments from Niagara Falls, Buffalo Niagara International Airport and the waterfront in downtown Buffalo. ... more less
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- Also Known As:
- Buffalo Marriott Niagara Hotel Amherst
- Marriott Hotel Amherst
- Marriott Amherst
- Amherst Marriott