I checked into this hotel with my family on December 23, 2013 and was surprised that there was absolutely no cleaning of the rooms that was done on December 24, 2013. When I complained to the front desk lady, I was told that the house person could clean it later. But, that was already 6:30 p.m. The front desk lady told me that the cleaning persons had knocked off from work at 12 noon. We were not notified about this prior to our leaving the room at around 12 noon on December 24, 2013.
On December 25, 2013 which was our checking out day, we had four door knocks starting from around 8 a.m. We told the lady that we were checking out and she could come after our checking out, however, she knocked on our door two more times; at around 9:30 and 11:09 a.m. This was in spite of that the cleaner's manager had also knocked on our door at around 10:30 a.m. Common sense would indicate that the front desk lady would know if the people have checked out or not. It was unbearable disturbance and that coming from personnel who hadn't cleaned the room when they were supposed to do so. This was appalling and a nightmare. Ridiculous. Insensitive, inconsiderate personnel and Hotel staff.
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- Also Known As:
- Courtyard Buffalo Amherst Hotel Amherst
- Buffalo Courtyard
- Buffalo Marriott