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“Aqaba Trip”

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DoubleTree by Hilton Hotel Aqaba
Ranked #5 of 40 Hotels in Aqaba
Amman, Jordan
2 reviews
“Aqaba Trip”
Reviewed 21 August 2014

good values for money but I had two problems. Needed to drink a beverage so I was directed to the Café/Bar at the swimming pool> it was very hot and did not enjoy the time I spent over there> Adding a partition between the swimming pool and the Café will help a lot. The stake I order at the Grill restaurant was not up to the standards and I think the steak was not fresh though it was recommended by the staff. I do not recommend it.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Yazan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeAqaba, General Manager at DoubleTree by Hilton Hotel Aqaba, responded to this review, 23 August 2014
Dear Yazan R,

Greetings from DoubleTree by Hilton Aqaba!

We would like to thank you for taking the time to share with us your comments regarding your recent stay at DoubleTree by Hilton Aqaba.

Please accept our apologies for not meeting your expectations in our Food and Beverage service. We will follow-up on this accordingly with the Head of the F&B Department to improve the areas you mentioned for any of our future guests that will be staying with us.

DoubleTree by Hilton Aqaba team looks forward to welcoming you again in the near future to your home away from home.

Regards,

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (104)
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English first
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 August 2014 via mobile

You expect from a five star hotel located on the red sea to have beach access but this hotel didn't, to use the beach you need to wait for the shuttle that arrives three times daily and it is only for couples.. even the pool that is located on the first floor is small and no separate pool for kids the pool is crowded and dirty... Bathroom handle was broken, A/C broke down twice, no massage in the hotel, internet is slow and keeps disconnecting, no parking shades in a city that gets 40+ degrees during day, very bad hotel; not recommended

Stayed August 2014, travelled solo
Helpful?
2 Thank Malik S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeAqaba, General Manager at DoubleTree by Hilton Hotel Aqaba, responded to this review, 23 August 2014
Dear Malik S,

Greetings from DoubleTree by Hilton Aqaba!

We would like to thank you for taking the time to share with us your comments regarding your recent stay at DoubleTree by Hilton Aqaba.

Please accept our apologies for not meeting your expectations in our overall service. We will follow-up on this accordingly with the Head of the Engineering Department to improve the areas you mentioned for any of our future guests that will be staying with us.

DoubleTree by Hilton Aqaba team looks forward to welcoming you again in the near future to your home away from home.

Regards,

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Helsinki, Finland
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 August 2014

The rooms and beds are really comfortable, and they couldn't be better, but there are not so many places in the hotel to hang around. The pool is pretty small, so it is most suitable for dropping by for a couple of hours. However, you can get a free ride and entry to a beach club outside the city for a longer stay in the sun. Unfortunately, all the pools both at the hotel and in the beach club had pretty cool water in April. Since the hotel is located in the city center, it is easy to visit restaurants and shops around. The breakfast buffet is most abundant with all the items you can wish for breakfast including local delicacies, such as halva and nuts.

Room Tip: A room with balcony towards the city is an alternative to the sea view. The street is lively and fun...
See more room tips
  • Stayed April 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Inke N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeAqaba, General Manager at DoubleTree by Hilton Hotel Aqaba, responded to this review, 19 August 2014
Dear Inke N,

Greetings from DoubleTree by Hilton Aqaba!

We would like to thank you for taking the time to share with us your comments regarding your recent stay at DoubleTree by Hilton Aqaba.

We would also like to thank you for your nice comments about our hotel. We are glad you enjoyed staying with us.

DoubleTree by Hilton Aqaba team looks forward to welcoming you again in the near future to your home away from home.

Regards,

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Riverside, California
Level 5 Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 17 August 2014

I have to apologize to the hotel that it has taken me a year to write this review. The time we spent in Jordan last summer, and specifically at this Doubletree, was incredible. First off, the service was amazing- as a HHonors diamond member, I was treated so well, in fact, that my cousin who was traveling with us, actually teased me that he'd never seen anything like it. We were given 2 rooms next to one another, each slightly different, but both rooms were enormous and wonderfully appointed. The daily breakfast, while not as amazing as Israeli breakfasts (we had just spent 2 weeks there prior), was still pretty darn extensive and wonderful. The location of the hotel is perfect and within walking distance of many places to eat and shop. Everyone we met at the hotel and in town were wonderful and welcoming. The front desk was instrumental in helping us arrange a day trip to Petra and we were also able to spend a night camping with Bedouins at Wadi Rum and both experiences were unforgettable. They attempted to help us get out to Alexandria but the border crossing to Egypt unfortunately had been closed due to civil unrest and though I was disappointed, I really felt like they cared about our well-being and truly appreciated their concern.

It is probably of note that this hotel does not have its own beach but you do have access to the Berenice Beach Club, which is really nice, and transportation is provided. The pool at the hotel is small but adequate to cool off after a day of sightseeing. My kids loved the towel animals that housekeeping made up in our rooms. And the wifi worked great :)

I would recommend this hotel as a wonderful home base for those traveling to Aqaba who are interested in seeing Jordan, but not for those who just want to hole up in a hotel on the beach and never leave to enjoy the world around it. I would stay here (and visit Jordan) in a heartbeat. Though it has been a while, I will never forget the wonderful experience of visiting this country and staying in such an awesome hotel.

As a side note, I brought clothing which I considered to be moderately conservative (especially given the HOT weather there) but in retrospect, I would probably make an effort to cover up even more, as I did feel a bit out of place when I was around town (but the beach was all tourists so that was fine).

  • Stayed September 2013, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank monkeyherder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeAqaba, General Manager at DoubleTree by Hilton Hotel Aqaba, responded to this review, 19 August 2014
Dear Monkeyherder,

Greetings from DoubleTree by Hilton Aqaba!

We would like to thank you for taking the time to share with us your comments regarding your recent stay at DoubleTree by Hilton Aqaba.

We would also like to thank you for your nice comments about our hotel, its facilities and its helpful team members. We are glad you enjoyed staying with us. Your comments and recommendations are highly appreciated.

DoubleTree by Hilton Aqaba team looks forward to welcoming you again in the near future to your home away from home.

Regards,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 August 2014 via mobile

What it lacks in facilities & variety is compensated by great location in the heart of the touristic area.

Everything you need is few steps away: Restaurants, coffee shops & shopping. The hotel provides free access to a private beach 10 minutes away.

Best of all: Very friendly staff. If they can do it, they will, so ask!

Tip: Ask for higher floors. The sea view worths the extra charge.


Stayed August 2014
Helpful?
1 Thank Sam Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeAqaba, General Manager at DoubleTree by Hilton Hotel Aqaba, responded to this review, 14 August 2014
Dear Sam Z,

Greetings from DoubleTree by Hilton Aqaba!

We would like to thank you for taking the time to share with us your comments regarding your recent stay at DoubleTree by Hilton Aqaba.

We would also like to thank you for your nice comment about our team members. Please accept our apologies for not meeting your expectation regarding the facilities, and we are glad you could enjoy the city of Aqaba.

DoubleTree by Hilton Aqaba team looks forward to welcoming you again in the near future to your home away from home.

Regards,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 12 August 2014

This is the first time I stayed in Double Tree By Hilton Hotel Aqaba and I really enjoyed my stay. Hotel staff is friendly and helpful and hotel facilities are amazing within budget price. Hotel pool is small but good. The private beach is little far but hotel is providing shuttle service. Buffet breakfast was good with nice variety. The only downside is hotel parking which is not clean and little far from the hotel entrance. The hotel is situated right in the heart of the city with easy approach to food and shopping.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank Adnan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeAqaba, General Manager at DoubleTree by Hilton Hotel Aqaba, responded to this review, 14 August 2014
Dear Adnan B,

Greetings from DoubleTree by Hilton Aqaba!

We would like to thank you for taking the time to share with us your comments regarding your recent stay at DoubleTree by Hilton Aqaba.

We would also like to thank you for your nice comments about our hotel, facilities, food and helpful team members. We are glad you enjoyed staying with us and we apologise for not meeting your expectations regarding our parking lot.

DoubleTree by Hilton Aqaba team looks forward to welcoming you again in the near future to your home away from home.

Regards,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amman, Jordan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 August 2014

I do recommend this hotel for any traveler looking for nice in-city hotel close to most important facilities, shops and restaurants in Aqaba. nice stay, great location, very professional staff and real value for money. You will not hesitate to stay again in this hotel if you try it once.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank Tarek H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeAqaba, General Manager at DoubleTree by Hilton Hotel Aqaba, responded to this review, 4 August 2014
Dear Tarek H,

Greetings from DoubleTree by Hilton Aqaba!

We would like to thank you for taking the time to share with us your comments regarding your recent stay at DoubleTree by Hilton Aqaba.

We would like to thank you for your very nice comments related to our hotel, facilities, and team members. We are glad you enjoyed your stay at our hotel and had a good time in Aqaba. Your recommendations are highly appreciated.

DoubleTree by Hilton Aqaba team looks forward to welcoming you again in the near future to your home away from home.

Regards,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Aqaba

Property: DoubleTree by Hilton Hotel Aqaba
Address: Al-Hammamat Al-Tunisyya Street, Aqaba 77110, Jordan
Phone Number:
Region: Jordan > Al Aqabah Governorate > Aqaba
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 40 Hotels in Aqaba
Price Range (Based on Average Rates): £
Hotel Class:5 star — DoubleTree by Hilton Hotel Aqaba 5*
Number of rooms: 173
Official Description (provided by the hotel):
And don't forget to start the day right with our extensive DoubleTree Breakfast buffet. Grilled fish, beef or chicken lovers will feel at home in our Infinity Grill Terrace where guests are welcome to choose their fresh meal and our chef will personally cook it for them. Or, for a quick bite or casual meeting, stop by our Palm Court Cafe serving freshly brewed coffees and teas, homemade pastry and a wide selection of snacks. Infinity Chill Out, renowned for its scenic views over the Gulf of Aqaba, sip exotic cocktails and mocktails and energize with a snack by the pool while enjoying the music played by the in house DJ. ... more   less 
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