Because of some administrative mix up with our chosen tour operator we had been mistakenly given the telephone number of a totally different company (Desert Adventures) on our confirmation sheet. When we phoned them to say we had arrived at the port in Aqaba these people, whose co-ordinates we had on our form, had never heard of us and did not have us on their client list of pick-ups obviously.
And yet they went out of their way to be hospitable and helpful to us - found a substitute driver at the last minute to take us. But then they also went on to phone around for the pre-selected/pre-paid tour operator .... they successfully located the driver by cell phone and so we were swapped over on the highway to the right tour operator... a bit of an experience really that we had not sought! But I have not got enough words for the sheer kindness of Desert Adventures who spent ages to resolve our problem which was not their problem at all..... I would recommend them to visitors looking for service commitment.
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