We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Reluctant Enjoyment”
3 of 5 bubbles Review of Hilton Nagoya

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Hilton Nagoya
Ranked #3 of 168 Hotels / Ryokan in Nagoya
Certificate of Excellence
Bath, UK
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Reluctant Enjoyment”
3 of 5 bubbles Reviewed 5 August 2014

We, that is my two sons and I, travelled alongside my wife who was attending a conference in Nagoya. Nagoya is not a pretty city. It is clean, well run, efficient has a good subway system and some good shopping, but thanks to the efforts of the USAF in WWII, it was completely levelled and hence it has little by way of historical sights left to see.

All that said, it is a friendly city, and the service in the hotel was excellent, especially one of the concierges who when my son developed an ear infect accompanied us to a nearby clinic, did the appropriate and accurate translation, and within 30 mins we were in and out with anti biotics, and all at a price which needed no Travel Insurance claim.

My main gripe with the hotel, and the Japanese have to reconcile some way of dealing with people from countries where tatoos are entirely acceptable. I went to the swimming pool and bath complex one evening to chill out and was told to wear a support bandage which the centre receptionist gave to me as she said Japanese found tatoos offensive. I took the bandage in, wore it when an elderly Japanese man gentleman came in and then took it off again. When leaving the changing room, I left the support bandage in the wet linen basket and when asked if I had it by the same girl I said I'd left it in the changing rooms as I found it offensive. I understand teh connotations that tatoos have for some Japanese, and if this was a ryokan, I'd have taken my own form of tatoo cover, but I do not expect this sort of nonsense at the Hilton, and nor do I expect the interaction to be carried out so clumsily, some form of diplomatic language would have left the situation with no sourness.

However, the helpfulness of the rest of the staff apart from one of the dining room staff who made my 6 year old son go back up 15 storeys to change his footwear for breakfast was also very shabby. Without these two incidents this would be a 4-5 start review

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank SeanCD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Craig Bonnor - General Manager at Hilton Nagoya, responded to this review, 25 August 2014
Thank you for your comments on your recent stay.
We are happy to know that in general, you have enjoyed your time at Hilton Nagoya.
With regard to the tatoo bandage and dress code in our restaruants, we apologize that the manner in which the matters were addressed and handled were not to your satisfaction and had not met your expectations.
You are a valued customer, your feedback is important to us, and is very much appreciated.
Once again, thank you for your comments and we look forward to welcoming you back should your travels bring you back to Japan.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,297 reviews from our community

Traveller rating
    593
    528
    128
    22
    26
See reviews for
374
236
127
405
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (73)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Oslo
Level Contributor
132 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed 3 August 2014

Under 1000 yen by taxi from Nagoya station or if you have your suitcase on wheels an absolutely manageable walking distance for almost anyone. We stayed at the executive floor, thus the view - absolutely impeccable. If you are offered an upgrade for a small fee it might well be worth it - executive lounge has similar view, included are drinks and snacks. Our room was large and comfortable, and sizewise I wish all Hilton rooms were at least that size. If this hotel is within your budget it is absolutely worth considering.
We were allowed late check-out - very nice, but check in was sharp as stated on the booking. Basically if you arrive early you are welcome to leave luggage, but have some activities planned to use your time as best as suits you.
P.S. The optional question asks me if this is a romantic hotel? I would say yes because of the view and the fantasylandish lobby area with champagne bar.

Room Tip: Executive floor or any high floor for that matter has a wonderful view
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
1 Thank PINELights
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Craig Bonnor - General Manager at Hilton Nagoya, responded to this review, 13 August 2014
Thank you for your comments and I was delighted to read that you enjoyed Hilton Nagoya hospitality and some of the unique offerings of Nagoya city.
It was great to read your very positive comments on the service and various aspects of the product.
We certainly aim to use excellent service to differentiate our hotel from others!
Once again, thanks for the comments and we look forward to welcoming you back to Hilton Nagoya soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, United States
1 review
4 of 5 bubbles Reviewed 24 July 2014

This is a nice solid hotel to stay at. The staff is very helpful, rooms are clean and comfortable. The hotel is located in a great area, only one stop from Nagoya station by subway, with lots of restaurant options close by. The one drawback is that the executive lounge is a little small and the food choices a little lacking.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Robert Emery F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Hilton Nagoya at Hilton Nagoya, responded to this review, 28 July 2014
Thank you for choosing Hilton Nagoya!
We all appreciate your kind comments about our staff and our convenient location.
This will be shared amongst all the management and the staff.
You noted the service was excellent and we will continue to focus on this area so it remains that way.
Thank you and we all look forward to welcoming you back to the Hilton when your travels bring you to Nagoya.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 22 July 2014 via mobile

The Hilton Nagoya was like travelling back to the 80s. Everything old is new again, isn't it?

We were only in Nagoya for the sumo so we were looking for somewhere halfway between the castle (located next door to sumo hall) and the station and this was a perfect location. The Hilton ran a free shuttle to the castle and train station so that was a bonus and it saved us some money.

The service from the moment we arrived was excellent, A+ in fact for our two night stay.

We had an Executive Room with access to the lounge. The lounge had snacks and beer, wine, coffee and soft drinks available.

Our room was clean but a bit dated. Half the windows are covered to make it look like a Japanese screen but that only makes the room look darker. The bathroom probably showed the most sign of ageing and could do with an update. It's shower curtains all the way here.

On day one we opted to have breakfast in the main area on the 2nd floor. There was a large selection of food catering to all tastes. On day two there was a queue for breakfast so we had to use the lounge which had a smaller selection but equally as tasty.

The gym was excellent, probably the best we've seen so far, and the small two lane pool had no restrictions on people with tattoos.

I get a sense that Nagoya doesn't see many tourists as we had trouble with three restaurants who had no English menus. In the end we just ate at the hotel lounge because it was all too hard.

The restaurant across the road, Sou, looked great but after being seated, the people sitting next to us started chain smoking. It became so unbearable we walked out without eating a thing.

We'd definitely stay here again if we were ever in Nagoya but please do something about your bathrooms and your windows.

Stayed July 2014, travelled as a couple
Helpful?
1 Thank chunkyoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Hilton Nagoya at Hilton Nagoya, responded to this review, 28 July 2014
Thank you for choosing Hilton Nagoya!
I was delighted to read you enjoyed your visit and especially the service and location.
On the other hand, thank you for your comment regarding bath room and window.
This feedback is very valuable to us, as we all strive to exceed our guest’s expectations and to ensure that we create life
time memories for our valued guests
We believe that you had an enjoyable stay otherwise and your warm comments have been certainly shared with my team members here at the hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
oxford
Level Contributor
97 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 16 July 2014

The Hilton Nagoya is the most comfortable hotel for me when visiting Japan. I love the Japanese culture, but when traveling on business I prefer to stay in a hotel which is more familiar and therefore less stressful. The Hilton provides a very comfortable place to stay for American travelers. The rooms and lobby are very nice and the staff is excellent. I also appreciate that it is right across the street from the Hard Rock which offers tasty American food and a fun atmosphere.

  • Stayed August 2013, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank scurryman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Craig Bonnor - Hilton Nagoya at Hilton Nagoya, responded to this review, 23 July 2014
Thank you for choosing Hilton Nagoya!
We all appreciate your kind comments about our staff and our convenient location.
This will be shared amongst all the management and the staff.
You noted the service was excellent and we will continue to focus on this area so it remains that way.
Thank you and we all look forward to welcoming you back to the Hilton when your travels bring you to Nagoya.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 13 July 2014

Very helpful hotel staff. Concierge had great suggestions when I asked questions of local attractions and shopping. Many dining options close as well as multiple shopping options. Nice location close to subway and shopping if desired.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Melissa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Craig Bonnor - General Manager at Hilton Nagoya, responded to this review, 15 July 2014
Thank you for taking the time and trouble to write a review on Hilton Nagoya.
I was glad to read you found the rooms, views and location very enjoyable. Thanks also for mentioning how pleased
you were with the service from our team, I will let them know and we hope to see you in Nagoya again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belfast
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 13 July 2014 via mobile

Expensive and very central with quick access to Fushimi, Sakae, oasis 21, Nagoya station and nice eating/ shopping places. Provides limited shuttle services to Nagoya station and Nagoya castle. Large clean rooms with good views of the city. Our packages did not come with wifi or breakfast and still cost more than USD200/day! Hotel service is impeccable otherwise. There is a public bus stop just outside the hotel that provides a service from Nagoya city to the airport. The trip takes around 80 minutes and costs ¥1000/person.

Stayed July 2014
Helpful?
Thank JackyLee_Sing_Bel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Craig Bonnor - Hilton Nagoya at Hilton Nagoya, responded to this review, 15 July 2014
Thank you for taking the time and trouble to write a review on Hilton Nagoya.
Thanks also for mentioning how pleased
you were with the service from our team, I will let them know and we hope to see you in Nagoya again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Nagoya hotels
Nagoya Station
Nagoya Marriott Associa Hotel
Nagoya Tokyu Hotel
#6 of 168 in Nagoya
4.0 of 5 bubbles 666 reviews
Show Prices
Show Prices
Show Prices
Show Prices
Show Prices
Show Prices

Been to Hilton Nagoya? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Nagoya

Property: Hilton Nagoya
Address: 1-3-3 Sakae, Naka-ku, Nagoya 460-0008, Aichi Prefecture
Phone Number:
Region: Japan > Chubu > Aichi Prefecture > Nagoya
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Nagoya
#2 Business Hotel in Nagoya
#2 Luxury Hotel in Nagoya
#2 Family Hotel in Nagoya
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Hilton Nagoya 4.5*
Number of rooms: 450
Official Description (provided by the hotel):
Just 5 minutes from Nagoya's main station in the heart of the business, shopping and entertainment area in Nagoya, the Hilton Nagoya is the city's only international full service hotel providing world class accommodation, banquet and restaurant facilities in the city center. The hotel is close to the world’s largest planetarium of Nagoya City Science Museum and provides a complimentary shuttle service to nearby attractions such as Nagoya Castle and Nagoya station. Guest rooms feature modern interiors, all contemporary comforts with dynamic city view including the most refreshing, restful bed, LCD TV with entertainment channels and high speed internet access. A full range of branded quality amenities, as well as comfortable bathrobes, Japanesse Yukata and slippers are offered in all guest rooms. The hotel offers 16 banquet rooms, with wireless internet access. Swim in the 49-foot indoor pool or work out in the 24/7 gym and relax in the sauna. Choose from 6 restaurants and bars at this Nagoya hotel and do business in the Executive Lounge or one of 16 banquet rooms for 10 -1200. Nagoya, Japan's one of the largest city makes a great base for exploring central Japan, beginning with the highlights of Nagoya's cultural and industrial heritage, excellent shopping and entertainment, as well as exploring the Ise Grand Shrine, the World Heritage sites of Shirakawa-go. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hilton EMEA, Odigeo, Rakuten, Travel Republic (UK), Agoda, Ctrip TA, Hotels.com, Ebookers, TripOnline SA, Traveltool, S.L.U. and HotelQuickly so you can book your Hilton Nagoya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Nagoya Hotel Nagoya
Nagoya Hilton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing