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Hilton Nagoya
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    All reviewsthe executive loungejapanese suiterenovated roomlounge accesstaxi rideshuttle serviceindoor pooltrain stationexcellent hoteli highly recommend this hotelfree shuttlewalking distancethe hotel offershotel staffbusiness tripfitness centerjapanese style
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    668 - 673 of 1,577 reviews
    Reviewed 20 October 2009

    The Hilton Nagoya is everything you would expect from an upscale, modern big-city high-rise chain hotel. That is to say, public areas are luxuriously appointed, dining and amenity options are widely varied, and all of it comes at excessive prices. While the hotel was indeed very nice, it sort of fell down on a lot of the little details that would have made our stay exceptional. Read on for more...

    LOCATION:
    The Hilton Nagoya is located about 2.25 kilometers southeast of Nagoya Station, about two blocks off of bustling Fushimi Street, which runs to one of Nagoya's prime shopping and entertainment districts. Getting to the hotel from Nagoya airport is a ~70-minute journey, which would likely cost you well over $150 USD if done by taxi. Most travelers will arrive by train. From the station, it's a ~700 JPY taxi ride to the hotel. Alternately, you can walk, though with a lot of luggage that would be a long and painful trek. A third option is to transfer to the Higashiyama subway line and go one stop to the Fushimi station -- from there, it's a more manageable 2-block walk to the Hilton. That last option, however, is not especially convenient either, given the walking distances and number of stairs involved, and at 200 JPY per person for the ride it's not substantially cheaper than a taxi unless you're traveling solo.

    PROPERTY / AMENITIES:
    Like many large franchise business hotels, the amenities available on-site are almost too numerous to list. There is a full business center available, though it costs 700 JPY to access. They offer a florist, barber shop and full beauty salon on-site, along with spa services in your room. There is a fitness center with workout equipment, a pool, and a tennis court, but this too comes at an additional cost to your stay -- we opted not to pay the up-charge.

    They lobby offers a high-end coffee and pastry stand, which also has sandwiches for sale at lunch and dinner. Other restaurants include Dynasty, a Cantonese restaurant; Genji, for Japanese fare including teppanyaki; The Gallery, serving Indian curries and desserts; and a Brasserie serving organic foods and offering vegetarian options. Two bars/lounges are available, including Jurgens, which has the atmosphere of a leather-bound British club. And finally Windows on the World, on the hotel's 28th floor, which serves wildly-overpriced cocktails and canapés, and carries a cover charge for all guests except those staying in Executive-level rooms.

    For those who elect to drive, on-site self parking is available for 1300 JPY per day. Small pets are allowed in the hotel.

    ROOMS:
    The rooms are essentially identical to what one might find at a Hilton hotel in the West. Large and spacious with all standard bed sizes available -- we had a King bed room, and the bed was very firm, but otherwise quite comfortable. The room also had a couch and table, a work desk, and a service area that included complimentary tea service, and a mini bar. In-room wired Internet was available, though that too came at a price -- up to 1600 JPY for 24 hours of connectivity. (Theoretically billed by the minute, with a daily cap, though we only actually used the Internet for about 30 minutes, and were still billed for an entire day...)

    The bathroom was perhaps the one significant disappointment with the room. Rather than the typical high-tech Japanese toilet, it was a standard, somewhat industrial Western toilet. The shower had mediocre water pressure, though hot water was plentiful. The bathroom also lacked the standard Japanese feature of a heated mirror, so once the room steamed up, the mirror went opaque right along with it.

    While various design elements looked distinctly Japanese, it's probably safe to say that the rooms were assembled by a Western designer -- this is just like any Hilton room that you might find in New York or Los Angeles. Spacious and comfortable, but just missing that certain boost that sometimes sets Japanese hotels well apart from their peers.

    SURROUNDING AREA:
    The Hilton is right on the edge of the bustling and high-class Sakae shopping district. As a result, there are ample opportunities for shopping, eating and nightlife within a few minutes walk of the hotel. Numerous izakaya-type restaurants, several sushi bars, a Turkish restaurant, two Italian restaurants, and a wonderful-smelling Indian restaurant can be reached within a couple blocks. We ate most of our meals out, and the food quality was at least as good as inside the Hilton, at about a third of the cost. There are also plenty of bar options -- theme and otherwise -- and a couple of entertainment centers offering arcade games and Pachinko.

    STAFF:
    The Hilton's staff were friendly and generally helpful. Desk staff were efficient, and though there was a desk for a Concierge, there was never anyone actually at that desk during our stay -- we always had to ask the front desk for local guidance. Unfortunately, while they knew the area immediately around the hotel, they were less effective at giving directions to destinations elsewhere in Nagoya, and the available assortment of maps and other guidance was pretty limited. The preferred map given out by the hotel is, in fact, little more than an advertising brochure with mini-maps showing areas that extend only about 4 or 5 blocks from the hotel, Sakae, and the Nagoya Station areas. Not helpful -- bring your own map. Bell staff were effective, but a little over-bearing... once they get hold of your luggage, you won't get to touch it again until they've either loaded it into your room AFTER explaining the room's amenities in excessive detail, or after they've loaded it into a taxi.

    Overall, the Hilton was a nice high-class business hotel located in one of Nagoya's prime districts. I'd certainly recommend it to business travelers, those who plan on serious high-end shopping, or those who just can't bear the tiny Japanese-style rooms offered by many other hotels. Unfortunately, the high price, outrageous nickel-and-dime'ing that goes on for what should be included amenities, and rather plain rooms leave quite a lot of room for improvement from this franchise property. If you're able to book a great rate, you'll be happy with this solidly 4-star hotel. At rack rates, there's probably better out there.

    • Stayed: October 2009, travelled as a couple
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    1  Thank Darlox
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Reviewed 2 August 2009

    Excellent experience. Stayed in this hotel for 7 nights. Very good accommodation and excellent room service. Reception staff were superb - very helpful. Room size and standard was what one would expect for a modern "Hilton Hotel". Restaurant was also of a good standard. The only down side was the £15 charge each time to use the hotel swimming pool. I hasten to add I declined to use it. Food and drinks were expensive though there are many bars and restaurants close by that offer a wide range of food and drink to satisfy all tastes and palates.

    • Stayed: July 2009, travelled on business
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    Thank Karatedoc
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Reviewed 30 May 2009

    Very satisfied with this hotel. The room was a little small for our party of three people, but we managed for the three days. The hotel was within walking (though a long walk) from the train station. The staff was pleasant.

    • Stayed: March 2009, travelled with family
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    1  Thank KaikinapelaMom
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Reviewed 28 March 2009

    One year ago I was in Nagoya for two days. I walked around much of the city, passing by the Nagoya Hilton many times. All I saw was the lobby, from outside the hotel, looking in the big windows - but it look very inviting and luxurious, and at night was lit up with soft lighting, shining on what looked like large beige colored arm chairs & couches, which looked large enough that a person could sink down into them. The people in the lobby looked content & happy (honestly, I'm not brown nosing or making this up!). The lobby looked comfortable - not real formal, or traditional "English" in style - where the room looks lovely but the furniture is a little bit hard or stiff and one is afraid of knocking over an antique vase! This hotel's lobby looked more casual & a bit contemporary, but again, warm and inviting. Maybe it was all the walking I'd been doing, but the soft lighting and beige couches pulled me in (in mind if not in person). I was staying at the Nagoya Comfort Hotel, which at 70 dollars a night was a very good deal. It was not nearly as luxurious as the Hilton, I'm know, but probably about $200 less a night. For a person on a budget, like me, it was a very good hotel too. When I strike it rich (which I don't really think is going to happen soon), I'm going to stay at the Nagoya Hilton. But if I'm still poor next time in Nagoya, I'm just going to go in the lobby for a rest, and will enjoy the atmosphere.

    Stayed: April 2008, travelled solo
    1  Thank Sappytraveler
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Reviewed 10 January 2009

    My room on the 17th floor was excellent: very large by Japanese standards, modern, impeccably clean, and a decent view.

    The hotel's location is excellent, just two blocks from the nearest subway, and also within easy walking distance from Nagoya Railway Station.

    • Stayed: November 2008, travelled on business
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    Thank AndyInLondon
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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