I stayed for three nights with my parents. They stayed in a deluxe twin room and I stayed in another. We had a very relaxing time for the most part. It was fortunate that we stayed over three weekdays and not during the weekend, because this hotel caters to tour groups mostly. On our third day (Friday), a few large groups (mostly mainland Chinese) arrived and I have to say that the hotel became a little less peaceful overall during mealtimes and in the onsens.
Rooms: Deluxe twin rooms were very large (about 46 sqm.) and comfortable. If you're staying alone in one of these it actually feels like staying in an apartment! Bathrooms have automatic washlets and fixtures, etc. and everything seems to have been recently renovated. Spotless!
Shuttle bus: Quite convenient for getting into the city and back, although a bit crowded at times and only departs from the hotel and the station once every hour. If you have to get going before the bus comes, you can always get a taxi from the station or ask the hotel staff to call one for you.
Onsen/hot springs: The 6th floor is called the Spa Wing. It has the spa (Spa Phyton) with very nice (and pricey!) treatments. You can get your own room with its own onsen, which my parents both tried. I opted for the communal onsen on the 5th and 7th floor. Must be the best ones I've bathed in so far in my six years in Japan. Try all the open-air baths! And make sure you try the lounge chairs on the 6th floor afterwards with a bottle of Hida milk which is sold in the vending machine on the same floor. Absolutely refreshing while looking out over the city!
Breakfast: Very good spread in a huge restaurant (Rosiere) with beautiful china and silverware. However, avoid dining between 7-8:30am as most of the tour groups are being accommodated at this time. On our first day we had to skip breakfast here altogether since there were way too many people waiting to eat. This was a problem for us since we had to catch the Nohi bus tour at 8:30 at Takayama station. The staff was very apologetic though.
The next morning we made sure to dine after 8:30 and the restaurant was mostly empty that time.
I only have one slightly negative comment, which is the lack of room service. My parents get hungry at odd hours, and are sometimes too tired to leave the hotel to eat once they've settled in their rooms after a day of exploring. You'll need to eat or get takeout before you head back to the hotel in the evening.
We tried the Japanese restaurant "Kaun" which had very good Japanese food, albeit a limited menu.
There were also no drinks in the minibar apart from water, instant coffee and tea. You can buy drinks in the shop on the ground floor, the 6th floor spa wing, or near the station (there's a Family Mart across).
TIP: Avoid bathing after dinnertime. Too many people! Some foreign visitors apparently don't understand that bathing in the onsen is supposed to be relaxing!
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