Stayed here with family in April 2014 and we had an overal good experience, but I see that other people might have some issues :
+ Language : Even though they market themselves as an 'international hotel', you need to speak some Japanese to find out a lot of things, as their rules are often non straight forward. E.g. they advertise a 'discounted b/f for guests', but somewher in the small print it had aparently said that you need to purchase tickets in advance to get the discount... We actually saw some foreign (Indian ?) staff, but just as a waiter at the restaurant, not at reception.
+ Location : If you arrive by car, this is fine, because there is a car park below the hotel. But this hotel is a couple of blocks south of the station, whereas the main attractions (castle, etc) are rather northeast of the station. So you might consider either staying near the station OR in one of the older hotels in the center.
+ Others If you have time do try the free shuttle bus to their sister hotel with onsen (you need to get a ticket in advance
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- Also Known As:
- Buena Vista Matsumoto