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“Poor service”

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Candeo Hotels Fukuyama
Ranked #8 of 36 Hotels / Ryokan in Fukuyama
Reviewed 13 May 2014 via mobile

We stayed here one night and were surprised by the low quality of service. We have come to expect much more in Japan. The staff was unable to recommend a restaurant for us for dinner. They would not provide additional linens (ie towel) for our infant without a fee which to me seems absurd. The look of the hotel and room are nice but the level of service is poor

Stayed: May 2014
Thank thomps21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 3 December 2016
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トリップアドバイザーへの対応を開始致しました。またのお越しを心よりお待ちしております。

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Reviews (81)
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4 - 10 of 81 reviews

Reviewed 3 May 2013

We stayed there during the golden week. Location was soso - about 1km on foot from the Fukuyama station (lots of shops, restaurants on the way). Staff was very friendly and understood English quite well. The spa on the top floor (open all night :)) allows a great view all over the city.

  • Stayed: May 2013, travelled as a couple
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    • Rooms
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2  Thank bbczeuz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 3 December 2016
Google Translation

トリップアドバイザーへの対応を開始致しました。またのお越しを心よりお待ちしております。

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Reviewed 1 week ago via mobile
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Stayed: November 2017, travelled on business
Thank kazekko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fukuyama2017, フロント at Candeo Hotels Fukuyama, responded to this reviewResponded 1 week ago
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Reviewed 16 October 2017 via mobile
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Stayed: October 2017, travelled as a couple
Thank Vivianyako
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fukuyama2017, フロント at Candeo Hotels Fukuyama, responded to this reviewResponded 17 October 2017
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Reviewed 22 September 2017
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  • Stayed: September 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank kunuueda2016
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fukuyama2017, フロントスタッフ at Candeo Hotels Fukuyama, responded to this reviewResponded 23 September 2017
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Reviewed 7 July 2017
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  • Stayed: June 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank TMac-Tokyo
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fukuyama2017, フロント at Candeo Hotels Fukuyama, responded to this reviewResponded 7 July 2017
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Reviewed 1 June 2017 via mobile
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Stayed: June 2017, travelled on business
1  Thank tohatahiroshi
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fukuyama2017, フロント at Candeo Hotels Fukuyama, responded to this reviewResponded 2 June 2017
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Additional Information about Candeo Hotels Fukuyama

Address: 2-8-20 Mifunecho, Fukuyama 720-0042, Hiroshima Prefecture
Phone Number:
Region: Japan > Chugoku > Hiroshima Prefecture > Fukuyama
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Wheelchair access
Hotel Style:
Ranked #8 of 36 Hotels / Ryokan in Fukuyama
Price Range: £41 - £111 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Candeo Hotels Fukuyama 3*
Number of rooms: 164
Reservation Options:
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