The service here is exceptional! Due to its location on a cliff that is about a 15 mins car ride away from the main city of Otaru, the hotel provides a complimentary shuttle service every hour. Which is very nice of them. However, because I was too caught up in their public bath and I got distracted by the amazing aquarium nearby, I cancelled and rescheduled the shuttle service I had reserved, twice in the same day. It was so troublesome of us and I really felt bad about it, but the hotel staff readily changed the reservations for us with a smile! I could not be more grateful.
The room is AMAZING. The view is breathtaking and you have your own private hot bath overlooking the same amazing. The bed is comfortable but the pillows are too flat for my liking. The decor is alright, done in an European style that is rather outdated but at least it is well-maintained.
Location-wise, there is really nothing to do. The bar is empty and there is no entertainment. Just a stone's throw away from the hotel is the Otaru Aquarium. It is worth a visit because they have many activities available such as feeding time and show times by the dolphins / seals / otters and other marine mammals. You can easily spend half a day or more here.
Food-wise, it is a French hotel so the only restaurant is a French restaurant. The food is passable but I really wanted to eat Japanese so I headed to Otaru main town instead.
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- Also Known As:
- Hotel Neushloss Otaru Hokkaido, Japan